Facilities were

Stayed in August 2022

My first night the pillow was too soft but I requested two additional pillow for a perfect rest.

The location is perfect, the food perfect and also the customer service perfect. I would recommend it to everyone.

Stayed in July 2022

There was nothing to dislike.

It was 5 mins from the airport, had a great view, it was updated and very clean and the staff was friendly. Will stay again.

Stayed in July 2022

Not honoring the price and dinner.. also hot tub broke

no resolution. Booked through booking.com at a rate of $193 per night. Received a modification rate of $120 per night however at checkout we was charged the $193. Booking.com told me to talk to hotel n hotel told me to talk with booking.com. to date no resolution. I am a travel agent who was checking it out for future use but will not use again. We travelled with a group of 9 in 3 rooms. Ordered dinner and it took a hour n a half to get food and most of it was not hot. Breakfast was great tho.

Stayed in June 2022

The “Tour Desk” lady named Bev charges tourists way too much for a taxi ride. She literally charged us $40 round trip for airport transfers. The airport is only 4,500 FEET away from the hotel. After check-in we needed to go to the nearest ATM which was about 2-3 miles away and she charged us $40 again. When we questioned the price she claimed that the “Tourist Board” sets the price. She then tried to talk about how “far” we had gone and that’s why it was so high. Ummm…those 2 distances don’t add up to the pricing charge. She wasn’t rude but she was argumentative and defensive about us being upset about the price which we were more than entitled to an honest answer. She also did not give pricing before taking the rides. She waited until the ride is over and then gives the pricing. There was also a group of ladies taking the taxi bus somewhere when we were discussing our pricing and she yelled over to the driver to make sure to get their money first because she didn’t want any problems with the “Tourist Board.” This was unacceptable.

The property was exceptionally clean. The shower was great with a rain head shower as well as a handheld shower head. There was a great selection of free movie/show options on the tv. The a/c in the room blew COLD! we had a standard room with Queen Bed and it was spacious and also included a mini fridge.

Stayed in July 2022

Hotel had water issues

Stayed in June 2022

Internet impacted family movie night and the connectivity was inconsistent through the stay. Thinking holistically that may have been an issue with ISP but if not the team should look into that.

Property was spacious, clean and well maintained.

Stayed in July 2022

breakfast was excellent !

Stayed in June 2022

What I was disappointed in was that everything I ordered there I had to pay a 10% tax apart from the GCT tax charges. So if I wanted a juice at the bar a 10% is added. That was the biggest turn off . Another was the fact that if I want room service i have to pay for it .

The room I stayed in was a queen and it was very clean and spacious . Loved the shower.

Stayed in May 2022

Nothing

Everything

Stayed in March 2025

Good

Stayed in February 2025

None

Price and location

Stayed in January 2025

A little entertainment

Mackerel Run dwn was great

Stayed in October 2024

The food was not to my liking.

Staff were super friendly and supportive.

Stayed in October 2024

there was absolutely no water in the rooms, nor to be purchased. Then the tv had no cable nor does it have netflix etc. When we checked in, and turned on the tv we got kicked out of netflix which seems like it belonged to the previous guest.

clean safe environment

Stayed in October 2024

The manager in charge of the taxi service. Not a nice person.

Decor, they had a lift. Breakfast was great.👍🏾 The staff was so nice and Kind! Breakfast with a beautiful view of the sea. 🌅

Stayed in August 2024

Roaches in the room

The breakfast was good. The staff very friendly and professional with the exception of the security at the gate.

Stayed in August 2024

The check in process took very long as I was waiting another customer checked out immediately after checking in and I couldn’t understand why. The rooms are very small And compacted but overall cleanliness was a nightmare. My room was infested with ants that were visibly all over the wall on the bed on the sheets and pillows. The staff was notified and did nothing to accommodate me actually suggested I stepped out for 5 mins so that they can spray for bugs and go back in never mind my daughters and I now having to breathe in the fumes of that . They refused a refund and ultimately I had to leave because the itching was unbearable. I would have been better off staying at the airport never again will I book this hotel or suggest anyone else to for that matter

I didn’t like anything about this hotel from the moment I walked in I had to settle because my flight was canceled

Stayed in July 2024

Way over priced for the quality of the room that had outdated furniture and was just okay. The food was not prepared with fresh ingredients. It tasted like frozen packaged or tin canned food. Overcharging for taxi rides.

Passable

Stayed in May 2024

Very clean

They were very nice pleasant and worm The ambiance was great and the food was amazing

Stayed in April 2024

Everything about the pace

My experience was 100% grate I love it so much I’m coming back soon

Stayed in April 2024

The unclear shuttle bus ride from the airport to the property. Meaning schedule.

The staff was so very friendly, accommodating and hospitable! From the front desk ladies (Shoria, Martha, & Tasia) to the restaurant waiter, Steve & manager Janey (Jackson) :) and Michael, Willis and Stuart and of course Ms. Murphy and Beverly (concierge) They were all wonderful!!!!!! Thank you!

Stayed in March 2024

Mainly Jamaican food, would have enjoyed more breakfast entrees. Only had scrambled eggs the three days there

Great view from restaurant. Everyone friendly! Great security. Excellent location! Rooms very clean

Stayed in February 2024

Problem with location of AC over bed. Ended up with a leaking AC in new room. Close to main road, you will hear traffic

The view from the restaurant is amazing Breakfast was nice. Dinner option apart from Oxtail was good. Cocktail drinks were nice. Close to local town. Staff happily changed room on request.

Stayed in December 2023

Bathroom flush was not working, shower was not working. Swimming pool water was very cold.

Nothing

Stayed in January 2024