na

amazing

Stayed in September 2024

No microwave or outlet beside

Rooms need a microwave and outlet beside the bed

Stayed in October 2024

One of my outlets did not work, they never came to fix it so we had to share one outlet by the bed. The power kept cutting off. I had a test to take and in the middle of it the WiFi went off out of no where, lights went out randomly and this didn’t happen once.. it happened about four times.

Party resort, very fun

Stayed in October 2024

SWIM UP POOL CLOSED AT 6PM, BEDS COULD BE A TAD BIGGER

LOCATION WAS GOOD DECENT WALK TO EVERYTHING ON THE RESORT AND THE STAFF WAS VERY VERY FRIENDLY AND NICE.

Stayed in October 2024

The fact that there was no elevators

Loved it will definitely go again

Stayed in October 2024

SCAMMED ME OUT OF $350

Checked into room with damaged door, and part of bar not stocked, called front desk right away, never sent anyone, called again later in day, too late we'll send someone in AM.NO CALL NO SHOW, receive email later in afternoon asking if resolved, next day room service comes cleans room, I return from all day excursion and locked out of room, front desk says security needs to speak to ME about door "I broke" and charged me $350 or have to leave hotel...WHATTTTT? oh we only show call...1 call about bar...which neverrrrrr was resolved, but I PLACED 2 CALLS UPON CHECKIN...IN process of calling Higher up and writing corporate, what a disgrace and shame on riu.

Stayed in October 2024

I liked everything. No complaints.

Everything. Staff was nice. Locations was wonderful. Entertainment was great. Food was good. No complaints. Thank you.

Stayed in October 2024

Was not impress with the beach. It was like walking in mud and I kept getting stuck. Don't know what can be done about the beach. The outside vendors occupied the beach area in the water but they were just trying to make a living

love the variety of food and drink. The entertainment was very cultural and historic. the variety of the music played was very good and catered to everyone

Stayed in September 2024

The food was well below standard, worst i've ever had in Jamaica, maintenance of the property was poor (our toilet kept blocking), some of the staff on reception were rude and generally unhelpful.

I liked the location, the size, the pools and the proximity to the beach.

Stayed in September 2024

Bed bugs. Wouldn’t recommend. Food wasn’t great at all. Drink water down . 2/10

Stayed in September 2024

Amazing place. The best entertainment I’ve ever had. Nice staff. Very clean room and clean area. Amazing beach. Bars were so good with the best cocktail and drinks. Staffs were so friendly and welcoming and helpful. Very happy ambiance. I loved the show every night. They had wonderful performances whole day. I really want to go there again

Stayed in September 2024

N/A

I liked everything about the property. I’ve never been to a resort with such pleasant hotel staff like the RIU Montego Bay. The accommodations definitely surpassed my expectations!

Stayed in September 2024

The rooms were dirty and paper thin walls. You could hear everything next door, upstairs and in the halls. I found small roaches in room that would mostly come out at night. The food was not all that great. Lacked flavor. They did have a wide Varity though. Most of the staff wasn't friendly. Seemed like they all hated their job. There are many other options for hotels. I would choose a different location. Maybe something a bit newer.

The pools and beach was nice. Very close to airport.

Stayed in September 2024

The walking distance to the rooms is long, no elevator to get on the second floor which seems like the worst walk to get up with your luggage, not enough bell man to help, service is slow. The door was locked and I couldn’t open it with the key only to find out the door battery needs to change so that was a long walk to the front desk then to your room to wait another half hour for service maintenance.

The staff and food .

Stayed in September 2024

The only thing I can say they can improve on are the beds, very low to the ground, not enough pillows and or cushion for the mattress. Couch in room could be updated. I will still stay again even without the improvements!

Very clean, and I like how everything was right there. I wak out of my room and literally just steps from the beach, the vibe of the staff and guest. I traveled alone and I felt safe and cared for as most of the staff knew I was alone. I liked the walking proximity to shops and food off of the resort. I will definitely be back to this resort.

Stayed in September 2024

Food was amazing , staff was very friendly , different pools , the activities

Stayed in September 2024

Everyone was nice and friendly and Resort was very clean

Stayed in September 2024

Our bed was broken, it wasn't a King bed. It was to full size beds with wheels pushed together. And as mentioned one bed was broken. Our room flooded after a storm and we had to clean up the water that kept coming in throughout the night because nonone cleaned the water out of the hallways after it stopped raining. It was all coming into the rooms. I paid for an oceanview, which was obstructed by all the damn trees.

Food was good and plenty of entertainment

Stayed in September 2024

Everything was cool

The property was clean

Stayed in September 2024

The food and the service is horrible, don’t recommend it for anyone

Cleanings and location

Stayed in September 2024

Day 1 there was a roach in my room. Restaurants that need reservations weren’t accommodating for large groups in seperate rooms. No room service available. Room clean up never came on my 3 night stay. Male staff was rude and abrasive. The female bartenders were pleasant.

The nightly entertainment

Stayed in September 2024

No cognac and beds in room extremely uncomfortable. Due to dinner being so early we had to spend money to purchase food off the resort. Would have liked late night food options

Staff was extremely friendly

Stayed in September 2024

Riu uses recycled paper, so when providing a receipt, they also provide other guests name, date of birth and email address which should be private. RIU does not provide blankets in all rooms, therefore you have to practically beg for a blanket! We had to ask 3 times!! RIU does not provide drinking straws or stirrers for coffee, which is plain cheap!!! Most importantly RIU does not have elevators— I had to travel 4 flights of stairs with a swollen ankle. I will never stay at this resort again!

The pools were abundant

Stayed in August 2024

Had to take my own luggage to room, the bell hop service non existent. I found the room it was double booked! It was very embrassing walking in the room.

The food!

Stayed in August 2024

Nothing

Everything

Stayed in July 2024