We didn’t get to experience the oxtails

Not to big and not to small

Stayed in February 2025

Everything

Stayed in February 2025

The food was horrible and the wine was undrinkable

Stayed in February 2025

Everything

Stayed in February 2025

Nothing at this time

The property was perfect

Stayed in November 2024

It was incredibly clean especially considering people are coming from a sandy beach. All the staff including the cleaners work super hard.

Stayed in January 2025

Riu hotels are great! Next time I will stay at the Riu Montego Bay not the Riu Reggae. They do not have enough staff to fulfill the needs of the guests. It took 4 hours to get towels to the 2nd floor. Our in-room thermostat was not working so the room was freezing, it took hrs to get someone to come after we called. Front desk staff seemed overwhelmed with complaints from other guests. It wasn't as clean as other all-inclusive hotels, there is no beach, only sand and pools. During the day, not much was going on compared to the Riu Montego Bay. There were some great staff who really tried to make our stay enjoyable, but it was obvious they were over-worked. I love Jamaica, but RIU Reggae needs to create a better customer experience for their guests if they are going to compete in the All-inclusive, luxury hotel market in Montego Bay.

Riu hotels are great! Next time I will stay at the Riu Montego Bay not the Riu Reggae.

Stayed in December 2024

1. Loud music coming from both sides while sitting on the beach. 2. Limited beach space 3. Limited dinner options. While there were several reservation only places they were only open certain days and we couldn’t get reservations a few times. The menu items were also limited and too many buffets rather than served meals (even in the dinner restaurants. 4. Limited alcohol options, especially beer (Red Stripe was the only option). Wine by the glass options very limited. As the only white wine drinker in our group, it wasn’t cost effective to buy a bottle for one drink at dinner and a terrible Sauvignon Blanc was the only by the glass option (they did have a Chardonnay one night of the 8 we were there which was a little better. )

The staff went above and beyond. They were welcoming, friendly and for the most part appeared to like their job. Room was very quiet at night.

Stayed in January 2025

Nothing

Friendly vibes,clean and fun

Stayed in January 2025

No Complaints

Property Was Well Maintained and The Staff Was Great

Stayed in January 2025

Roaches were in the food area in the main buffet, and the last day there as I unfolded a towel a roach came out

Location

Stayed in January 2025

Nothing

Everything

Stayed in December 2024

The food made us sick every day. Staff not nice.

Stayed in January 2025

It was not clean the first room I was assigned to was down a dirty hallway in the back with holes in ceiling dirty linen on floor abandoned bed in the hall and the second room had a roach crawling on my bed I have a video of both and they were not accommodating at all

Absolutely NOTHING

Stayed in January 2025

Unfortunately the service wasn't quite what you expect from a 5 star resort. The resort had an ongoing towel issue which is really disappointing but the problem is how it was handled. We were going snorkeling and went to pick up pool towels and they didn't have any. They couldn't tell us how long the issue would go on for so had to go without. Advice was that we should buy some towels which considering how much you pay is ridiculous. The worst part was due to this issue we didn't have any room towels either. We couldn't shower and waited for about 3 hours after a long day out. In the end we had to use our own clothes as towels due and hoping we would have them the next morning. We still had no towels the next day so we went 24hours with no towels to shower or floor towels which is quite dangerous stepping on wet tiles in the bathroom. Reception couldn't help and kept saying they didn't know how long the problem would last for. So in the end New Years eve was celebrated with unwashed hair. It's not that hard, Communication is key to your customers. Just like you left a slip asking us to check out on time, you should have done the same telling people we've got a towel issue but are trying to resolve it. We came in from a long day and had to contact reception to find out why the cleaners didn't leave a towel.

The staff were brilliant, they were extremely friendly, polite and made time to get to know all the guests.

Stayed in January 2025

Some staff not so curteous Everyone trying to hustle some cash off the hotel guests which is understandable given the current economic situation in the country

Location is cool, away from the high way Food is okay, could be better Entertainment okay on some days, needs better co ordination Need more beach activities and improvement in motorized water sports for the money we paid

Stayed in January 2025

The food is bad. Very tasteless and awful. First day I got chicken, so I was chewing on plastic from the chicken. I made a complaint to the head chef. His response was maybe “ it’s poor cleaning from the staff”.And the chef did make an effort to emphasize or recook food to help make us feel better. Poor food, poor service from chef.

The property was okay. There always activities or entertainment to keep you entertained. Staff are nice and welcoming

Stayed in December 2024

All good

Everything

Stayed in November 2024

Nothing! It’s perfect to me!

I loved everything about our stay from arriving to leaving. Everything was convenient.

Stayed in December 2024

Nothing everything was good

It’s was in the perfect location and not far away from the airport.

Stayed in December 2024

The all white event was a major disappointment and the reason why I rated the experience so low. When I travel to a country I expect to indulged in the countries culture. The music choice was catered to a very specific crowd. I expected reggae, jam rock, lover rock, or calypso, it did not have to be Passa Passa 2.0 but that was the biggest flaw. Another thing, the steak house reservation seating should have been in a secluded area. People would walk right from the beach/pool side into the area mistaking the seating with the buffet side. That did not feel special at all, I can tell some people based on the way they dressed up anticipated a different dining environment. A lot of talent was shown in the Michael Jackson tribute, I would have liked an important artist to Jamaicans shown instead.

Shout out to the staff- Nicky (front desk), D Brown, Mckenzie (Montego), Rico, and a pregnant server w/ braids. All of these members/staff were very professional, kind, and pleasant. I hope in a few years if they want they will be managers at the resort because they are a great representation of the company.

Stayed in December 2024

Food wasn’t the best.

Perfect location from airport .

Stayed in December 2024

They don’t have room service you’re not guarantee to have a two bed room even when you book a two bed room. They didn’t clean all the rooms every day (I had 4 rooms in total) n when they did they never threw out the trash. Also when they did clean the rooms there was never enough wash rags or towels for them to replace so some days we didn’t have any. The don’t have covers on the bed but only sheets. U have to look in the closet to get the blue blanket. No club on this resort. It smelt like mold there black mold in the shower and on the ceilings. The pools close way too early! At the end of the day it what’s you make it. I had fun because of the bartenders was super friendly and I’ll miss them the most but the rooms need much work. Yea Riu is a nope for me.

I love the bartenders at the pool Michelle and Shavon. And Shanell at night. And then I loved Justin n Max at the reception desk. Staff was very friendly and welcoming. I reported a guy knocking on our door trying to get me to come out and they had security stay close to our wing of the resort.

Stayed in December 2024

I had an exceptional stay at this hotel. The room was spotless, and the facilities were top-notch, providing everything I needed for comfort and relaxation. The staff went above and beyond to ensure my experience was unforgettable—I highly recommend this place!

Stayed in December 2024

None

Hospitality and cleanliness

Stayed in December 2024