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Reviews of Starlight Chalet & Health Spa

Silver Hill Gap St. Andrew ( Blue Mountains), Spa Spring, Jamaica

#2 of 2 hotels in Spa Spring

Guests' Choice

Review score

Based on 24 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    8.9

  • Facilities

    7.1

  • Staff

    8.6

  • Value for money

    7.3

  • Free WiFi

    7.5

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Showing 1 – 24

  • Reviewed: 14 March 2025

    8.0
    Super rural area with incredibly helpful staff. Nothing too much trouble.
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Not a lot!

    The views! Staff super helpful. Lovely quiet get away stay.

    Stayed in March 2025

  • Reviewed: 7 December 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 1 night
    • Submitted via mobile

    Lots of rain but not their fault.

    Great birding.

    Stayed in December 2024

  • Reviewed: 21 October 2024

    8.0
    My Weekend Stay
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 2 nights
    • Submitted via mobile

    The path leading to the river was almost covered in vegetation so unfortunately we didn't bother going.

    The atmosphere is calm, beautiful and serene. If you love and appreciate nature you'll love it. The facilities were clean and well kept and the staff were welcoming. The food was prepared based on our preferences and it was well done. My partner and I definitely enjoyed our stay, the drive was worth it.

    Stayed in October 2024

  • Reviewed: 18 March 2024

    7.0
    Loved my stay!
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted via mobile

    Room could have been cleaner but it was passable

    Staff was great!!! The location is scenic and well kept landscaping!

    Stayed in March 2024

  • Reviewed: 23 January 2024

    8.0
    Fantastic views with amazing staff
    • Leisure trip
    • Family with young children
    • Standard Suite
    • Stayed 3 nights

    It could have been a bit more cozy as it was a little cold

    Food and view were outstanding

    Stayed in December 2023

  • Reviewed: 27 December 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    The strict stipulations. I asked for some ice in a cup whether it was free or not I was willing to pay however I was told that I couldn’t get it. I did get like two small cups with a little ice but I had to wait for confirmation and a lot of processing just to get some ice.

    Stayed in December 2023

  • Reviewed: 13 December 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Suite
    • Stayed 3 nights

    There was nothing to dislike.

    A great place for bird-watchers & nature lovers, surrounded by extensive forest. The tranquility is amazing. The staff were excellent, really friendly & chatty and eager to please. Our room was spacious, with 2 double beds & the bathroom was very modern & had an excellent shower.

    Stayed in December 2023

  • Reviewed: 15 March 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Suite
    • Stayed 1 night
    • Submitted via mobile

    You need to be a good driver with determination. The road from Kingston to starlight was almost impassible in places. Just got through with an ordinary car but you should really hire a 4x4 to get there. Down to the north coast was slightly easier but still bad. Average speed 10km per hr.

    Having got there it was a good experience and great to be so high in the mountains.

    Stayed in March 2025

  • Reviewed: 31 January 2025

    9.0
    Come for the views
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 2 nights

    The setting here is the star of the show. Book an upstairs room with a balcony and as the fog clears you can only be amazed at the fantastic views over the mountainous coffee terraces. The gardens here are lovely and the birds are fabulous. The friendly team of staff can’t do enough to make you feel welcome. Breakfast and dinner were really tasty. Our bed was super comfortable and the shower was good. The WiFi signal was good on the balcony. Parking is in the hotel grounds. Make sure you follow the driving directions they send you and approach via Irish Town and Newcastle. The other route is treacherous without a serious jeep! This is a simple decent place to stay. Don’t come here if you want fancy facilities, pure beautiful nature is what this place gives you.

    Stayed in January 2025

  • Reviewed: 10 January 2025

    1.0
    DO NOT STAY HERE!
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 3 nights
    • Submitted via mobile

    There is no spa, not even a rock pool or offer of a massage or suggestions of things to do in the area. If you do not have your own transport, your options are very limited. The property itself is inhabitable. The downstairs rooms, besides being damp and smelling of mould, are in a building site. There are exposed wires sticking out of the walls, the roof of the terrace has been “repaired” without replacing the supports and when it rained, the water poured through the join. At the corner, there is a drop with no railing. In the room we had on the ground floor, there were ripped sheets on one of the beds and there was no hot water. We asked to change to a room on the first floor but we’re told other guests would be arriving and that we should compromise! With that, we cut our stay short, whilst waiting for our escape, I went to look at the first floor rooms, in one of which the ceiling was sagging severely. I appreciate the property experienced damage due to hurricane Beryl and people need to get back to work. However, with this extent of rebuilding it would be better to finish it and properly, before reopening to the public. During our internment, I contacted Booking, clearly the responses from the “general manager/sales manager” were from remote workers who have never visited the property.

    The food was ok. When the property is fully repaired, Omar really should be front of house.

    Stayed in December 2024

  • Reviewed: 7 January 2025

    3.0
    Sad and a bit scary
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 2 nights
    • Submitted via mobile

    Being told to leave after we arrived because we were ‘negative’ after expressing our sadness and shock over the dirty, broken, rusty chairs, cleanliness and disrepair. Omar very professionally offered to change items and actually removed a stained pillow case that I didn’t notice himself, however the management decided we should leave instead, and said they would refund the full stay. It was New Years Eve, dark and foggy when we arrived and we didn’t feel safe travelling back down the mountain so managed to persuade the manager to ‘let’ us stay, but overall a challenging and a sad sad stay. We left at 7am the next day.

    Location & front desk agent, Omar, was very helpful.

    Stayed in January 2025

  • Reviewed: 15 March 2024

    3.0
    Very disappointing.
    • Leisure trip
    • Couple
    • Superior Suite
    • Stayed 7 nights
    • Submitted via mobile

    A spa would have been nice.

    Chef and maid were the only 2 people there. Very nice and pleasant. This is not a Spa Resort though and should not be advertised as such. There is no water activities at the hotel. There is no games room, no table tennis.

    Stayed in March 2024

  • Reviewed: 5 March 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 2 nights
    • Submitted via mobile

    There is no spa.

    Stayed in March 2024

  • Reviewed: 27 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 2 nights
    • Submitted via mobile

    Greeted and treated so well by Donovan and Harvey. During our stay our every need was catered for. Views of the mountains are inspiring. We enjoyed our time here so much that we returned later for a few more nights. Harvey (chef) made an extra special effort to ensure memorable meals.

    Stayed in February 2024

  • Reviewed: 14 February 2024

    10
    Our stay was fabulous. From the moment we arrived we were looked after so well indeed Harvey and Do Ivan could it have
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 3 nights
    • Submitted via mobile

    There was nothing at all not to like

    Starlight chalet was in the most beautiful situation with mountains coffee plantations and the most beautiful setting. The hotel was well laid out with the most amazing views One of the main features of this hotel were the totally wonderful staff Harvey and Donovan

    Stayed in February 2024

  • Reviewed: 2 February 2024

    9.0
    Great place for birders
    • Leisure trip
    • Couple
    • Deluxe Suite
    • Stayed 3 nights
    • Submitted via mobile

    The outdoor carpark light shining all night through thin curtains, very hard to sleep.

    Great location. Lovely grounds with lots of birds. Quiet and peaceful. Lovely staff.

    Stayed in February 2024

  • Reviewed: 31 January 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 3 nights

    Host was lacking in basic customer service skills, and unaware of things to do in the area, or even knowledgeable of the name of the area. She told me I was in Papine, which is two hours away.

    Stayed in January 2024

  • Reviewed: 17 October 2023

    10
    A beautiful mountain retreat for some soul searching.
    • Business trip
    • Solo traveller
    • Deluxe Suite
    • Stayed 4 nights
    • Submitted via mobile

    Wonderful views and great calming vibes.

    Stayed in October 2023

  • Reviewed: 20 November 2023

    10
    Beautiful, friendly place but needs some updates. Highly recommend otherwise.
    • Business trip
    • Couple
    • Superior Suite
    • Stayed 1 night
    • Submitted via mobile

    It is 2 hours from Kingston airport, the drive is very hard especially if you get car sick, the rooms are a bit out dated, and the bed wasn’t comfortable. They also charged us around $200 for transport from airport.

    My husband and I loved the view, staff, property, and food. All of this was above and beyond amazing. Our Driver Paul was outstanding and made the trip fun by making a few pit stops along the way. So kind and offered so much insight about his beloved island, Jamaica ♥️ That staff overall is incredible. One of the best experiences I’ve had with customer service. Extremely accommodating, kind and attentive.

    Stayed in November 2023

  • Reviewed: 21 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 15 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: 27 November 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Suite
    • Stayed 5 nights

    There are no comments available for this review

    Stayed in November 2024

  • Reviewed: 25 July 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Superior Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2024

Showing 1 – 24

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