Not much variety in the restaurant if you're staying for a week. The meal packages are deeply confusing (e.g. there's a lot not included in the breakfast deal) and not great value vs a la carte. That's about it, everything else is lovely.

Stunning place, gives solid White Lotus vibes. Amazing rooms, impressive main building, lovely (multiple) swimming pools, with many more places to sunbathe than there were guests. Astonishingly comfortable (and huge) bed. Ruthless air conditioning if you want it ;) The view from the seaside bar is something that doesn't get old - endless Caribbean sea, mixture of fishing & sailing boats and lots of seabirds. There are a couple of nearby hotels with exceptional restaurants if you get bored of the one in the hotel.

Stayed in February 2025

I have no dislikes or complaints with this property.

Everything! The check in process was very efficient and welcoming. The overall atmosphere and landscaping of the property is absolutely amazing!

Stayed in October 2024

Limited Vege food choices at dinner.

Its location and situation relative to the Caribbean Sea (and some distance from the large resorts of Negril) and its staff.

Stayed in October 2024

Everything was on point. From the security guard at the front (female) to the receptionist and the guy who took our bags to the room, onward. The place is clean, refreshing and so homely. The food was amazing and the restaurant staff was superb, especially Oniel. He played dominoes with us and made us feel a sense of belonging. Definitely coming back. A very elegant place to be.

Stayed in October 2024

some entertainment .

the food was great . and the location was wonderful

Stayed in September 2024

The property was small but well kept. The cliff area was magnificent. It was on the west end and on the more quiet side of Negril. But it was close to Rick’s cafe and the pool area was beautiful and the room was nice.

Stayed in July 2024

For a luxury hotel, hot water and water pressure were low, not surprising given the state of municipal water distribution in Jamaica at the current time Pool water level was lower than expected The pool floaties were really old and stained, did not fit the general ambience of the hotel

Quiet, clean, relaxing, beautiful property, fantastic staff

Stayed in April 2024

Food was great but expensive.

Elegantly designed and spacious. Food was excellent especially the local dishes on the menu. Cliff setting was lovely and perfect for viewing sunsets. Service was excellent. Overall very relaxing.

Stayed in March 2024

Nice property in a stunning location

Stayed in December 2023

The property was absolutely beautiful. Rooms were generous in size. The staff was amazing. The view was amazing. I loved the attention to detail. The spa staff were incredible. Carolyn was so sweet along with her other partner (sorry can’t remember her name). We loved it so much we extended our stay. We will come back.

Stayed in November 2023

If you are looking for a quiet, serene and restful time, this is the best hotel. Having dinner at Zest during the sunset was sublime and the staff was very friendly and attentive. This is an amazing hotel with everything necessary to unplug, unwind and put years back on your life.

Stayed in October 2023

N/a

Beautiful property with the best cliff view on the island! The lounge area on the cliff is unmatched, the staff was very friendly and professions and the restaurant on site was superb.

Stayed in July 2023

All of the staff at the front desk, the restaurant and the bar were excellent! They were welcoming, assisted me with questions and obtaining taxis and were just accommodating overall.

Stayed in August 2023

NA

Peaceful neat and clean

Stayed in July 2023

ambience.

Stayed in July 2023

n/a

everything!!

Stayed in May 2023

N/A

The property is very well maintained. It is tranquil.

Stayed in March 2023

food was ok

lovely grounds beautiful room

Stayed in February 2023

Better roads

Awesome staff and the food was excellent. Facility was clean

Stayed in February 2023

The Zest restaurant had very average food at dinner with limited menu and extremely overpriced. They also struggled to cater for my dairy free request. Breakfast was nice but again very over priced. Drinks are also too expensive compared to other resorts in Jamaica.

The grounds of the resort and our suite were so lovely. The outdoor area with sun loungers by the cliffs is stunning. Overall very nice resort.

Stayed in February 2023

nothing!

everything!

Stayed in February 2023

We did have kids with us and there wasn't more activities for them.

I loved the staff and the property setup.

Stayed in January 2023

Seeing as there’s only one restaurant it would be nice if the menu was a little more varied or maybe had rotating specials. We ate there every day and by the last day we’d tried most of what we liked. Everything we had was very good though.

Quiet, clean, beautiful setting and immaculately kept. Staff were friendly and helpful.

Stayed in October 2022

There is nothing I would say I didn't like, because even though you have to pay for your meals, you have the option to eat outside of the hotel. But you have to atleast try one meal from the hotel to experience their food. You will surely get a belly full.

The Cliff hotel was amazing, my partner and I can't stop talking about how wonderful the place is, even my 3 year old had an amazing time. The scenery was lovely, the decor all over the hotel and the room were beautiful. The room we stayed in was big and beautiful, wouldn't change anything. It was just simply home away from home. All the staff we came in contact with were friendly even the ones that was just passing by. They are very helpful as well. I remember the night when we arrived we decided to go to the pool and was bringing our room towels and a staff member told us that there should be towels by the pool and she went out of her way to ensure that they were still towels there and found us and gave them to us. After checking out we decided to stay awhile to enjoy the pool and a gentleman, not sure if he was the manager or supervisor gave us a room to put down our stuff and to even shower after. That showed us how much they look out for their guests. Simone who did my mani and pedi did an excellent job as well, I loved the service she provided. The rooms were clean, bathroom were updated and looking amazing, bed was so comfy you will just fall asleep in no time. Everything was functional. The food we ordered for breakfast and dinner for the 3 of us was 10/10. The presentation was wonderful, they all tasted great, the portion was great as well. The Cliff hotel is where you would go to relax, chill and entertain yourself with all the activities you can do on property like the pool, dart, connect 4, pool volleyball and other games provided. It's just peaceful. It's not a big hotel with lots of stuff going on but you can make the best of it with your traveling partners.

Stayed in October 2022