Nothing

Everything exceptional

Stayed in March 2025

Nice staff, all very kind, simple rooms but cleaned everyday. Beautiful beach with a lot of sunbeds.

Stayed in October 2024

That my stay came to an end😂.... Honestly,i couldnt fault anything.It was worth it all the way

Very beautiful ambience,right on the beach ...comfortable facilities,private location and the most amazing hospitable staff ....from check-in all the way to house keeping! The staff at Jumbo really care about their guests.No request was a bother...special mention goes to Francis(restaurant/bar) and Mohammed.Wow....i was really touched by the genuineness of the care here. (Francis thank you for the dawa-you made our stay fantastic all of you). World class staff😊.Hospitality was on another level here....you guys have to visit Jumbo and experience it for yourselves! I was there recently and i will definitely be back in future.

Stayed in April 2024

I did not realise how Italian centric it was. Felt a bit left out of the resort entertainment but the staff tried to be as accommodating as possible

Everything, but more especially the staff. We were treated beyond well.

Stayed in October 2023

Nothing

Everything was so organized

Stayed in November 2023

WiFi very poor, no hot water most of the time.

We liked the food, the staff and the overall ambience of the Hotel

Stayed in October 2023

Would suggest to improve in the All-Inclusive concept, i.e. very limited drinks.

1. The staff is so friendly, professional and helpful, deliver a quality customer service, special thanks to Mr. Joseph in the bar and to Mr. William in the restaurant. 2. The facilities are clean and very comfortable. 3. The food was excellent

Stayed in October 2023

The beach boys are a total putoff,early morning walk on the beach was a total nightmare...everyone wants to offer you services.

The rooms were clean and well done linen,towels both room and pool were thoroughly cleaned,great room service.

Stayed in October 2023

Beautiful coastal themed structures. Incredibly friendly, warm, helpful and competent staff from the start all the way to the end. Beautiful views of the ocean. Beautiful beach and access to it. This was the best hotel experience I have ever had.

Stayed in October 2023

Sink was blocked for entire stay, not fixed. The beach was shockingly very very dirty with all sorts of waste and plastics, could not swim on the beach due to the dirty environment

All The staff were amazing, very polite and friendly. Food was ok.

Stayed in July 2023

Tje bed was uncomfortable

The gardens and how clean everything waa

Stayed in March 2023

Very nice and friendly place. Good italian inspired food. Perfect location by the beach.

Stayed in March 2023

The couple running the hotel are very friendly and ready to help. Food is great, location is magic.

Stayed in March 2023

The hotel exceeded our expectations in many regards. Mainly the staff was very nice and trying to help you always out. The pearl of this hotel is that the managers/owners were with all the time and had the overview on many things such as food. The food was incredible! I really suggest you come to this place. The beach was also beautiful. You could have a nice swim during high tides as well since the waves in this part of the city are not that high.

Stayed in March 2023

The sellers on the beach were a bit too much trying to sell but the hotel guards were taking care of it. Supermarket and the ATM were far away and the butique at the hotel didn't have many things to offer.

Very friendly and willing to help staff. Many activities like pool gym, streching, games and beach party. Beach was amazing and not crowded put peaceful and nice sandy.

Stayed in January 2023

A nice place in Jackaranda. Its little out of Watamu, accessible only by dirt-road. But because of this, you are less disturbed by beach-boys. Nice sea and confortable sunbeds. Not crowded at all. Very fair price! Italian managers Angelina and Massimilianl are really open and helpful.

Stayed in December 2022

Great resort, amazing sea and very nice staff!

Stayed in October 2022

Claims to be 4 star but: Very outdated rooms No TV in the rooms Very weak, almost non-existent Wi-Fi Repetitive, unimpressive food in the restaurant Coffee doesn’t come under all inclusive outside of meal times Watamu is a very warm part of Kenya but the ac in the room doesn’t cool the room sufficiently

Good location and good service

Stayed in September 2023

Despite the fact that we had reservations for 2 beds, they gave us one. After the proceedings, they gave us twin, but it was impossible to live in - there was a smell of paint. The administration refused to acknowledge that we had reservations for twin, despite the fact that this was expressly indicated in the reservation. The correspondence took a long time. Didn't receive any apologies. I don't think I'll ever book this hotel again.

Stayed in July 2023

The the whole property was under going refurbishment including the pool which was not mentioned on booking.com. The pool was the main reason we chose it but staff was kind enough to give us a discount

Food was good and staff was great

Stayed in June 2023

didn’t know that the resort has such a restrictive visitor policy. couldn’t bring any friends into the resort.

room is spacious and clean beach is stunning

Stayed in January 2023

Reception isn’t welcoming and made mistakes on our payment. One of the beds were not made when we arrived. The beach bar is basic and to have a cocktail I had to go all the way back to the restaurant. At some point we were asked not to take breakfast to the terrace outside the restaurant whereas the terrace was completely empty. It is connected to Jacaranda so we were asked to move our sun beds so as not to take their space. Jacaranda seems to have better facility (e.g., spas, better beach bar). No one helped with luggages when we left despite that we informed them of our departure.

It’s very close to the sea. There is a manager who provides information on tours and activities so you don’t have to deal with negotiating with the Beach Boys.

Stayed in December 2022

room light be more bright

Nice place

Stayed in December 2022

- No phones in the room, have to use my own airtime to call reception so I can get simple things like towels - No hairdryers in the room, and you won’t get one either if you call reception - on the app check in is 5 pm (and so I was told even after messaging to come early) but on location checkin is at 3, so decide which is which

- Great beach front location - great, pleasant members of staff - good value for money

Stayed in December 2022