Given the ultra high price point, particularly for Cambodia, the team still has quite some challenges with English, the bathrooms are okay but not on the level of luxury you might expect. There was only minimum staff when we visited the place instead of a team of highly engaged associates as you see in international luxury properties.

This is an absolutely pristine property with very spacious villas in an amazingly quiet environment. The team is trying to support you throughout the journey including their own tuk-tuk service. Expect hand carved bedframes and fully renovated wooden farmhouses wonderfully preserving the spirit of rural Cambodia

Stayed in November 2024

The rice paddies had just been harvested when we got there I think, and so our villa was looking over swampy areas. Not as picturesque as the pictures let you believe. If there is some constructive feedback I can offer to the management: spend some time figuring out what elements of the offered service you can make automatic (I personally believe a 5 star hotel should have rooms made up, floors swept, linen changed, pool cleaned automatically; guests shouldn’t have to ask). I also think that the food situation needs urgent review. Our meals were almost always late, although I appreciate the staff bringing them to us; the food quality and quantity varied greatly; food order was also often wrong. And variety was pretty limited.

I really liked the rustic stay. Villas far away from each other that we could all feel like we are properly separated from other guests. I also liked that there was so much nature around us; waking up to the jungle sounds was an exceptional experience. Our personal assistant, Anita was ready to help us make our stay memorable and relaxing. A nice personal touch.

Stayed in October 2024

We had taken a family pool villa, the pool has algae and insects and ants were a problem. They didn’t have basic things in the hotel, like butter! Although after lot of insisting, the staff arranged. Not a great place if you are a vegetarian l.

Nice and friendly staff, however, they spoke very little english.

Stayed in August 2024

If there is something that can improve, it will be the food. The breakfast (and lunch and dinner which is a set menu) tends to limit us. We wished it was buffet style or a better constructed menu was made available. The food is alright though not great. The range of beverages is also somewhat limited. The service is very good though. Perhaps they could also improve the lighting of the resort. It is too dimly lit in the nights. So it feels a quite sedate post sunset.

For starters, the hotel has a resort-like ambience to it. It it few kms ahead of the city area. So it feels great to be in a quieter area. There is free transport provided by the hotel but with Grab app, access to the city is not a big constraint and is relatively inexpensive. The presence of Ms Chamnam (who was our butler equivalent) is great because she was the single point of contact and was very accessible on the phone. The staff is very polite and friendly and warm. (That actually seems to be the nature of most Cambodians.) The spa services is a standout. Although in the city, you can get 30-60 mins massages for $5-$7, they're in a crowded place surrounded by people lying next to you. But here the spa is very quiet, well designed and near perfect. The two ladies doing the treatments are excellent and well trained. So you feel refreshed after going through it considering the days tend to be hectic due to temple runs. There are 2 swimming pools. The salt water one looked fresher and the water was very clear. Did not try the other one. The property being large, you have the advantage of walking around - in the mornings or evenings. Or simply sitting out and hearing birds and insects chirping. The rooms are very large and beds very comfortable. So sleep comes easy. The minibar is well stocked.

Stayed in August 2024

Nice villas. Calm and easy place. Nice location.

Stayed in August 2024

The lighting of the room is a bit dark. Because of the hole of each door, the rat was able to enter the room and ate our food. Privacy should have been improved. We heard staff coming to the downstairs room to do things late at night and early in the morning. Lunch, dinner and drinks were overpriced. The quality of food and drinks were not worth the money we paid for.

The resort is only 15-20 min from town which is very convenient for people who want to be away from crowded and noisy area. The staff are friendly. Breakfast was fine. The room was large for 2 adults and 2 kids. We had dinner at the sunset dining area which is really pleasant with lake view.

Stayed in April 2024

Feels more like an ecolodge than a 5 star. Food was disappointing, in quality, service and presentation. No particular atmosphere. Staff was very nice but not very efficient. The entire place is lacking efficient management.

The place is far from the city but quite exceptional. They did a beautiful job of lightning.

Stayed in January 2024

Location too far out of town, breakfast wasn't great, rooms were big but space was not well used. A rodent of some kind attacked some of our clothes. No drawers to place clothes.

Friendly, helpful staff. Beautiful property. Lots of room. Very pretty at night. Very good rate and lots of benefits.

Stayed in December 2023

Darkwood themeroom, Maintenance

Staff, serenity and private pool

Stayed in October 2023

Communication sometimes is not easy.

Nice environment. Quiet it’s a place to relax out from the hustle and bustle. Easy to book tours and visit. Staff is nice happy and always do their best to help! The resort is well maintained.

Stayed in November 2023

The food and drink was limited. The pool service was lacking.

The Villa was spacious and traditional. It was lovely having a choice of pools. The staff were eager to please.

Stayed in November 2023

A little bit too far from the city , some of the food was cold.

Very quiet and secluded, private pool was very large.

Stayed in August 2023

The breakfast quality and choices could definitely be improved. They were also lacking facilities for young children such as high chair, baby seat for the bike and cot. The location is quite far from town.

The rooms are stunning, definitely one of the most beautiful and luxurious we have ever stayed. Theyre also very spacious and comfortable. It was also nice to have space to walk around the grounds. We very much appreciated the set lunch everyday as well as the dedicated tuk tuk driver into town.

Stayed in April 2023

There is no aircon restaurant so if you come during the hot season (April) having dinner outside it's almost impossible.

Location was a bit out of the way, you need a 30 min tuktuk ride to the city. Breakfast had mostly local dishes which were delicious, coffee was exceptional.

Stayed in April 2023

The personnel did not really speak English well (I mean if you ask a specific question, they probably did not really understood). Also the staff knowledge about local sightseeing was a bit disappointed.

We liked the Villa and the very secluded resort! This was absolutely amazing and if you want to spend quite time to relax, it’s a great place.

Stayed in March 2023

Location is not central its about 25min from the centr via tuk tuk/car so not for everyone who wants to just walk around town. It’s surrounded by nature so be prepared for insects which is normal.

Staff was courteous and polite, willing to go the extra mile to organise tuk tuks/trips/guided tours/ restaurant bookings.

Stayed in January 2023

Short-staffed. The experience was not so great. We joined their NYE party and it was lacking and not exciting. Food could have been improved. No personal butler

The villas.

Stayed in January 2025

Hospitality was not great as it was short staffed. Facilities could have been improved.

Good view and pretty villas.

Stayed in January 2025

Short-staffed, there was no personal butler. The free food included in the package were not tasty and did not have a large variety. It didn’t feel like a 5-star hotel. The shower soaps/shampoos provided in the room were used and not new bottles.

The villas were great and the environment of the hotel itself was good.

Stayed in January 2025

We cut our trip short by 3 days and moved to another hotel. Facilities and grounds were rundown, shabby and felt like a ghost town. Worst of all there were broken boards with rusty nails sticking out surrounding our private pool which was covered in algae, our bar fridge was empty and didn’t work. There was no butler as specified on the website. Worst of all, when we tried to cancel our remaining three nights they tried to charge us $600 for a New Year’s Eve party they told us was free with the stay. Feel extremely upset about the whole experience and ended up paying over 1k for one night with all of the issues mentioned above.

The beds were comfortable and the villa spacious.

Stayed in January 2025

Privacy and a great landscape in the city.

Stayed in October 2024

Do not book with this property group! Two days before I was scheduled to arrive, I received an email stating that the property was closed for “urgent renovation.” I was then told that I would be moved to a different property in a downgraded room. They did not offer to make any kind of recompense; when I inquired for an airport pickup they actually had the gall to tell me that there would be a charge! According to other reviews, they have apparently pulled this nonsense before. Avoid!!!

Stayed in November 2024

Let me share my nightmarish experience with a hotel that you should absolutely steer clear of. I had booked a villa at what was supposed to be a luxurious hotel with excellent service and private butlers. But just five days before my check-in, I was abruptly informed that the villa was under renovation and I was shunted to one of their so-called sister hotels. The replacement hotel was a disaster. The private butler, who was supposed to provide top-notch service, was completely useless. Messages went unread for hours, and when a response finally came after a staggering 3-4hours, it was just a feeble "Sorry, we are very busy." Breakfast that was ordered for a specific time never showed up. The room cleaning was a joke – only the yard was cleaned while the room interior remained untouched. And as for the promised afternoon tea? Forget about it. I was told it wasn't ready and then it was never provided. This hotel is a prime example of false advertising. It claims to offer great service but fails miserably on every front. Do not be lured by any of its promises. Save yourself the headache and disappointment. Avoid this hotel like the plague.

Nothing

Stayed in October 2024

No negative comments for this location

Fantastic location- great people perfect place and great bungalow

Stayed in September 2024