Reviews of Hotel Cassendra 4 stars
38/A, Rajapihilla Mawatha,, 20000 Kandy, Sri Lanka
#145 of 268 hotels in Kandy
Guests' ChoiceReview score
Based on 702 hotel reviews
8.0Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
8.2
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Facilities
8.2
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Staff
9.0
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Value for money
8.3
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Free WiFi
8.4
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Reviewed: 28 December 2024
Thomas
Vietnam4 reviews1 helpful vote10“Definitely stay here!!”- • Leisure trip
- • People with friends
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Nothing!
It was great... the staff were fantastic and so helpful, especially Mr Kanishka! He was hospitable, humorous and kind. Also... talk about a fab lentil curry at breakfast... we definitely indulged. And another thing... they opened breakfast early for us so we could get our train! Another plus... comfy bed!
Stayed in December 2024
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Reviewed: 27 December 2024
Ayan
United States17 reviews10“Keep up the good work”- • Leisure trip
- • Family with young children
- • Deluxe Triple Room
- • Stayed 1 night
- • Submitted via mobile
Nothing to be disliked about
Everything is excellent
Stayed in December 2024
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Reviewed: 22 December 2024
Sathish
India6 reviews6.0Pleasant- • Leisure trip
- • Family with young children
- • Family Suite
- • Stayed 2 nights
- • Submitted via mobile
staff was.slow, no lift or pool, food options very limited, room service required bit of followups, no driver accommodation
clean room, spacious
Stayed in December 2024
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Reviewed: 20 December 2024
Kumar
India1 review4.0Disappointing- • Leisure trip
- • Family with young children
- • Family Suite
- • Stayed 1 night
- • Submitted via mobile
Have mosquito in room ....no lock for bathroom ...no lift
Stayed in December 2024
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Reviewed: 12 December 2024
Pankaj
India1 review1.0“VERY BAD EXPERIANCE”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
DIRTY ROOMS, NO SERVICE
ONLY LOCATION
Stayed in December 2024
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Reviewed: 11 December 2024
Sithija
Sri Lanka9 reviews4 helpful votes10“Super clean, delicious foods and good customer service 💪”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Well arranged clean room and all the facilities are available even with Standard rooms. Friendly and supportive staff. Special appreciation for Miss Dilrukshi who cares clients requirements from the point of Reception until serving meals. She is very supportive staff in the hotel. We were arranged a delicious breakfast by them. In overall, hotel located in calm place and convenience to access Kandy city, super clean and comfortable, supportive staff and value for money. Highly recommended.
Stayed in December 2024
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Reviewed: 7 December 2024
Fernando
Sri Lanka1 review10“Recommend for Honeymoon couples”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Calm and quiet. Staff service was good
Stayed in December 2024
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Reviewed: 3 December 2024
Clark
Ireland6 reviews1 helpful vote10“Amazing staff and nice views”- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Staff are very friendly and always have a smile
Stayed in December 2024
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Reviewed: 28 November 2024
Harish
India1 review10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
nothing
The food is amazing; I absolutely loved it!
Stayed in November 2024
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Reviewed: 12 November 2024
Chathudc
United Kingdom1 review10Exceptional- • Leisure trip
- • Group
- • Deluxe Triple Room
- • Stayed 1 night
- • Submitted via mobile
There is no elevator and breakfast buffet need to improve.
The staff working here are not to be underestimate.They will do anything to make your stay perfect.
Stayed in November 2024
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Reviewed: 11 November 2024
Debbie
Australia7 reviews4.0“A pleasant stay but no elevators and needs double glazing for traffic noise”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Hotel Cassandra sits in a highly elevated position out of town and it was a minimum 15 minute walk into the centre. Unless you want a serious workout I’d suggest a TukTuk back up to the hotel as the road is steep and the elevation high. The hotel has no elevators, only stairs and in a strange layout, but perhaps it is an older building. My first night was in a standard room which was located on the ground floor with a view of an external wall and a set of outdoor steps. I was able to be upgraded to a deluxe room the next night and I would suggest if you are staying here to choose a deluxe room if you want views of ang sort or be very clear you want a high floor. The deluxe room I stayed in was very pleasant although both the deluxe and particularly the standard rooms were noisy ..I suspect the hotel has single glazed windows only so expect traffic noise.
Stayed in November 2024
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Reviewed: 26 October 2024
Gayan
Sri Lanka2 reviews10“Best place for stay in Kandy”- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
Best facilities Best customer service Very clean rooms
Stayed in October 2024
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Reviewed: 25 October 2024
Dorian
Switzerland59 reviews8 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Deluxe Double Room
- • Stayed 1 night
- • Submitted via mobile
Very good location and super friendly staff! The breakfast was XXXXL 😄
Stayed in October 2024
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Reviewed: 21 October 2024
Balachanthiran
Sri Lanka1 review5.0Passable- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
When getting into the floors it’s difficult to climb Stairs are very hight to climb
Didn’t try the breakfast
Stayed in October 2024
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Reviewed: 20 October 2024
Megha
Singapore2 reviews10“Kanishka was very attentive and friendly. He communicated well and was very presentable”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing I can think of.
Staff
Stayed in October 2024
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Reviewed: 19 October 2024
Patrick
United Arab Emirates1 review10Exceptional- • Leisure trip
- • Group
- • Deluxe Triple Room
- • Stayed 2 nights
- • Submitted via mobile
The service was amazing. The rooms were clean and spacious. Definitely recommended for a comfortable stay in Kandy.
Stayed in October 2024
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Reviewed: 17 October 2024
Adel
Bahrain36 reviews10 helpful votes10“Friendly staff, clean & spacious rooms. Great location & great service. Highly recommended !”- • Leisure trip
- • Group
- • Deluxe Double Room
- • Stayed 2 nights
Very friendly staff, clean & spacious rooms. Great location & great service. Everything was perfect. Highly recommended ! :)
Stayed in September 2024
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Reviewed: 15 October 2024
Donald
United Kingdom57 reviews3 helpful votes10“Excellent stay”- • Leisure trip
- • Solo traveller
- • Deluxe Double Room
- • Stayed 2 nights
- • Submitted via mobile
There isn't much to dislike. Yes, it's located about 10-15 minutes uphill out of the city centre, but a tutuk costs very little to get to/from the hotel and it's a good walk on a nice day. If you do choose to walk there is a wonderful viewpoint about half way down the hill which not many tourists seem to go to.
The room was a great size and very comfortable with fairly modern furnishings. The bathroom was clean and I felt the balcony was a great place to chill in the evenings. I ate at the restaurant both nights as it was brilliant and very good value too. The buffet breakfast was excellent too. The staff were very attentive and overall made the stay even better.
Stayed in October 2024
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Reviewed: 14 October 2024
S
Sri Lanka14 reviews10“Superb Breakfast”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
one of the best place to enjoy your holiday, highly recommended breakfast was exelent
Stayed in October 2024
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Reviewed: 13 October 2024
Nilushi
Canada3 reviews3 helpful votes10“Beautiful boutique hotel! Very clean and comfortable”- • Leisure trip
- • Group
- • Family Suite
- • Stayed 1 night
- • Submitted via mobile
No comments
Very peaceful place! Perfect to wind down after busy days of travel. Hotel is very boutique and beautiful. Clean and beds were very comfortable. Thank you for your lovely hospitality and for breakfast :)
Stayed in July 2024
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Reviewed: 11 October 2024
Robin
United Kingdom8 reviews1.0“Dreadful”- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Stayed in September 2024
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Reviewed: 7 October 2024
Marc
Australia1 review10“Just a wonderful place to stay!”- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 5 nights
- • Submitted via mobile
None
What a wonderful place to stay. I initially booked the cheapest room they had, which was more than adequate, but during the night there was the noise of a pump going on and off. In the morning I mentioned the noise, and they said they could turn it off. I thanked them and left it at that. When I returned after a day out the receptionist told me that the manger had said I could move to another room if I liked. They showed me the room, which was a big upgrade, and I agreed to move. They didn’t have to move me, but I am very grateful for the consideration and attention to detail.
Stayed in October 2024
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Reviewed: 3 October 2024
Lasitha
Sri Lanka1 review10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 2 nights
- • Submitted via mobile
Very Beautiful Hotel
Stayed in September 2024
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Reviewed: 16 September 2024
Suryaputhran
United Arab Emirates10 reviews1 helpful vote10Exceptional- • Leisure trip
- • Couple
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
na
The staffs were very caring and gave our requirements atmost attention.especially doll hats
Stayed in September 2024
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Reviewed: 10 September 2024
Mario
Spain1 review10Exceptional- • Leisure trip
- • Solo traveller
- • Standard Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing else
The staff was very friendly .The shower was very nice.location also good.
Stayed in September 2024
