We called in on the off chance of a room for a couple of nights, we were told they had no rooms available so we left and checked booking.com and we booked a room (wish we hadn't). Room had no hot water, no safe (we did have instructions on how to use the non existent safe) 😅😅. Kettle didn't work, damp smelling, the most uncomfortable bed we ever slept in, sink leaking in bathroom. We ended up leaving and found a hidden gem around 2 minutes walk away called villa Kaya. fabulous 😍

Great location

Stayed in December 2023

Room was dirty

Stayed in November 2023

The staff were rude at check-in. Completely talking down to their guests. They didn't seem to have an idea of what they were doing. They gave us 3 rooms separated and at each end of the building. We had several people with young babies and elder people, all of whom were given difficult accessibility rooms. They didn't like us toggling with the AC, and the food was just about the poorest buffet style I had during my 2 week stay, and this hasn't been my first time to sri lanka either. Our own room was on the fourth floor and after the first day the lift broke...we had a 9 month old. We had to trek up and down the stairs everyday for anything. At one point we just decided to order to our room, away from the rest of our family as we didn't want the hassle of taking our baby up and down 4 flights of stairs. It took an hour for our food to arrive at the room. There are far better places to stay in this area that not only feel better but function better and treat you better. This was a definite no. Do better.

The location was about the only good thing

Stayed in October 2023

It was a really oldfashioned hotel with old furniture and not even near a 4 star hotel.

The beds where good.

Stayed in October 2023

The room was like a 2 star hotel. The staff was not proper. We reserved a table for my birthday. Wen we arrived all was dirty and they did not have a reservation. Another day i asked where in Hikka we can have icecream, he answewed that there is no icecream in all Hikkaduwa....

The roomservices food was great.the pillows where great ant the shower was hot.

Stayed in October 2023

Checking and checkout time

Location Staff Cleanliness Food

Stayed in October 2023

Beach

Location Staffs Food Accommodation

Stayed in October 2023

Room too small and basic Bed so uncomfortable and painful. Curtains were dirty. They don't provide what is mentioned on bookimg.com. I booked a room with two beda endes up getting only one.

It'just an old hotel, rooms are too smal and clausterphobic

Stayed in September 2023

May be overloaded due to dayouts, not a bigger bufft

Sea view and friendly staff

Stayed in August 2023

None

Location

Stayed in September 2023

Breakfast buffet don't have much varieties but worth the value. Also it would be great if they include toothbrush and toothpaste to the room amenities.

All the staff members are very nice and friendly. Room was on the 3rd floor with sea view. Large clean room with clean towels and clean linens. Breakfast buffet also very good and tasty. Service was excellent.

Stayed in September 2023

I really disappointed about the room that they have provided. When I saw the pictures that room is so big but when I entered the roo it was so small. Water leaking in the bathroom and not really clean as well.

Staff is the only thing that I like in the hotel. But they are so talkative so it little bit disturbing.

Stayed in August 2023

POOL ROOMS

breakfast and Sea

Stayed in August 2023

Buffet was good , yet the room was not spacious not comfy. Not clean. Not worthy for that much spending.

Stayed in August 2023

N/A

All of it..

Stayed in August 2023

However, it seems that the management need to pay more attention to maintenance and overall cleanliness. I saw lots of used cups and glasses were laying on the floor near the rooms.

The staff was great and the location of the hotel is very convenient as there are so many restaurants and supermarkets around the place. The hotel itself also gives you the direct access to the beach.

Stayed in August 2023

The hotel is a little bit old, so it cannot be maintained like a brand new hotel. Through promotions we paid half of the usual price and for that it is really worth every single penny. However, you might get little disappointed if you have to pay the full price.

We got that hotel for a very good price and were really happy about the hotel although the reviews were mixed. Although the hotel is little bit old, they keep an eye on cleanliness and perfect service! Outstanding are the - staff service - most comfortable bed and pillows (like heaven!) Really good are - food - very clean (although the hotel is a little older) - pool During that time of the year, the beach in front of the hotel is not suitable for swimming. However, just a 5 minutes walk, there is a beach you can also swim during monsoon season. Definitely worth the money we spend!

Stayed in August 2023

The room AC was so bad it didn't even function properly. The temperature won't go down more than 26.5C even after 2 hours. (Check-in time was at 2 pm ) Hence, it was so uncomfortable to stay inside the hotel room. One staff member came inside the room to inspect but didn't care about solving the issue. Since the room is facing towards the beachside, an enormous amount of sea sand is coming inside the room via the balcony. The room didn't even have a RUG to curtail this mess. Overall, the property is very old and needs a big renovation. Hence, there is an increased chance of moisture building up in the air,(especially INSIDE THE ROOM ) which can lead to a foul-smelling.

The only good thing about the hotel was the beach-facing view.

Stayed in July 2023

As a returning guest i was surprised to see the rooms have bern renovated and the F&B service have improved cos the food was terrible the last time I visited.

Stayed in August 2023

Nice place and room was cleaned and comfortable. Food was tasty. All the staff was friendly.

Stayed in August 2023

Food was delicious. Thank you so much for the staff. They were so friendly and polite. Really love the beach there. We had breakfast there. There were so many options for the breakfast. A huge buffet. Delicious food and beautiful beach view. We never forget this place.

Stayed in August 2023

Dinner ordered from the à la carte menu for room service on the 2nd way was terrible. My wife ended up with lose motion. Food options are severely limited on the breakfast buffet.

Lunch ordered from the à la carte menu for room service on the 2nd way was ok.

Stayed in August 2023

NA

The staff were exceptional. I booked in last minute as my daughter was travelling in Sri Lanka and had an accident and broke her leg and ankle. We checked in to the hotel as we tried to sort out insurance /an ambulance to the hospital to get the surgery done. The staff found us a wheelchair, and delivered food to her room. They found us a ground floor room and they were so kind to us.

Stayed in July 2023

Property is very old and needs a big renovation. Rooms are very old and not cleaned properly. Moulds and fungus are everywhere and in the shower too. Lift smells very bad. Not worth the price we paid at all.

Only the staff is nice who tried to make out stay is good but property is not suitable to cater travellers. Must close and renovate. Spa is nice.

Stayed in July 2023

They have a 3rd party service for ocean activities. they charge a big attentional cost from foreign people. instead of that the hotel facilities and the view is superb.

The staff is very friendly

Stayed in June 2023