Clean

Good food / very kind staff

Stayed in September 2024

The buffet was very lame not much of a variety food was not really tasty was most like a old age home cooked menu The rooms not cleaned as it should be in a proper hotel still average

The View from the room and pool

Stayed in September 2024

Hotel was great, we have stayed there a few time. The Chef makes an extremely good and delicious range of items and everytime he will inquire about your satisfaction and find if you enjoy yourself. In few hotels only the Chef speaks to all the guest. Overall good exprience. If you are a Sri Lankan, best is to book the hotel directly as they have more inclusive offers for the same rate which is not available in Booking.com.

Stayed in August 2024

This was our second visit to this hotel & they didn't even have a clue. When I told them that it was my 2nd visit, the Front desk manager said " oh ok that's good" 🤣 also they got my passport & knew I was a foreigner yet the receptionist kept talking in their language. The hotel is old and needs a lot of maintenance.

None

Stayed in July 2024

There were bed bugs

The staff were very helpful and friendly

Stayed in September 2024

I initially booked for 2 nights, but when i requested for a late checkout (paid), they refused stating that the hotel was fully booked (which was a lie). So i had to book the room for an additional night. The buffet lacked variety and was very basic. The items in the buffet was very much same for all days. Some if the food lacked flavour and was just plain. I had to wait in the que for about 10mins to get batter fried prawns...the staff rarely smiles and is not friendly...Overall it wasn t worth the cost and i expected much better service from the hotel

The room was spaceous and comfortable

Stayed in September 2024

Every thing is excellent

Excellent room is very good and very clean and food was excellent service is excellent staff also very kind nothing tell bad things next time we we will come back again

Stayed in August 2024

Amusing beach in front of the room and large swimming pool. I absolutely enjoyed having ceylon tea at the room balcony while facing into lovely sea breeze.

Stayed in September 2024

The rooms weren't as large as we expected but overall it was very good

The buffet was great it had a lot of variety and we enjoyed it a lot and it was worth the price that we paid

Stayed in September 2024

I regret to say that my experience at this hotel was far from satisfactory. During a family dinner, I brought a bottle of wine to enjoy with our meal. However, one of the staff members abruptly interrupted us, explaining that the hotel does not allow outside wines at dinner. This completely ruined our evening and the happy mood we had with our family. The staff, who seemed more like bodyguards dressed in short shirts, were constantly hovering around, adding to the discomfort. This hotel is definitely not a place to relax; from the moment you arrive until the end of your stay, they manage to spoil the experience. To top it off, when I requested a tennis ball to play with, they couldn’t even provide that. Yet, at the 1.2-meter deep pool, there were three lifeguards on duty at all times, which seemed entirely unnecessary. I cannot recommend this hotel to anyone looking for a peaceful and enjoyable holiday. It was a disappointing experience from start to finish

I had nothing to say That I like in this property

Stayed in August 2024

This is our 3 rd stay with this Hotel, the view is amazing you are straight to the Indian Ocean and it’s beautiful, huge garden and a nice swimming pool lots of space around swimming pool for sunbathing etc. Special thanks to Front office Manager Miss Thushari and her Assistant Miss Abhi, made our stay more comfortable, overall everyone is very helpful and friendly , Operation Manager and Chef 👨‍🍳were excellent, they are very professional they know their customers! We were very happy with our stay at Citrus Waskaduwa. We will be there whenever we visit Srilanka, we haven’t found any other hotel with such a quality. Thanks for all the staff.

Stayed in July 2024

Very nice and spacious rooms. Big and comfortable bed. Hotel pool is also very nice and big. WiFi wasn’t working well during my stay, had problems to connect in the room (maybe because of some electricity shortage in the area). The beach in front of the hotel is quite dirty, garbage and plastic bottles lying around. It should be taken care of. Breakfast buffet is good as well. Fruits, cookies and cakes, white and brown toast bread, lots of rice and curry dishes. Some veggies. There is also a grill station where you can grab a sausage or bacon.

Stayed in August 2024

the ground floor rooms where we started were very moist and the room was stuffy because of that.

The marchand the swimming pool Staff is were very friendly The open bathroom 😊 The buffets were really yummy with full of varieties

Stayed in August 2024

We Asked for two more water bottles for our room coz finish water bottles they rovided. They told me they charged for additional water bottles.that is so bad.

food and place

Stayed in August 2024

very good all

Stayed in August 2024

No Much complaint.

Our stay at this hotel was absolutely wonderful! We had an amazing time with the family, enjoying every moment. The location is breathtaking, offering the perfect backdrop for a relaxing getaway. The room was spacious and comfortable, providing all the amenities we needed for a pleasant stay. The highlight for our kids was the fantastic swimming pool—they spent the entire day splashing around and having fun. The dining experience was exceptional, with a diverse array of dishes for both dinner and breakfast. The dinner buffet offered a wide selection of delicious options, while the breakfast buffet delighted us with a mix of local and continental cuisine. The staff were incredibly attentive and provided excellent customer service in the dining rooms, making us feel truly welcome. We highly recommend this hotel to anyone looking for a memorable and enjoyable stay. We’ll definitely be returning!

Stayed in August 2024

Nothing special

Room is good. We had breakfast buffet and dinner buffet , it is excellent !!!!! Chef is supper nice. Unfortunately I cannot remember his name. He is a valuable asset to the hotel. I like the hospitality we came from FRANCE and my son didn’t eat most of the food ,but the chef approached him and he serve my son with doughnuts in the morning and fish and chips for dinner . these are little things,,but its nice when your in a vacation. we highly appreciate .

Stayed in August 2024

Nothing much, we never got the Iron we asked for.

Excellent room with a lovely sea view and a balcony. We had dinner and breakfast which was tasty. Restaurant staff were very attentive. Pool is lovely and good value for money.

Stayed in August 2024

the bed was not that comfy. bed sheet and and quilt was bit wet.

I recently stayed at Citrus Waskaduwa and had an amazing experience. The room was spacious, clean, and well-maintained, providing a perfect blend of comfort and luxury. The bed was incredibly comfortable, and the ocean view from the balcony was simply breathtaking. The housekeeping staff did a fantastic job of keeping everything spotless throughout our stay. The highlight of our visit, however, was the buffet. The food was exceptional, offering a wide variety of dishes that catered to all tastes. From local delicacies to international cuisine, every meal was a treat. The live cooking stations were a great touch, and the freshness of the ingredients really stood out. The dessert section was also impressive, with a delicious array of sweets to choose from. Overall, Citrus Waskaduwa exceeded our expectations in terms of both room quality and dining experience. I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay with top-notch amenities and food.

Stayed in August 2024

One particular concern was the distance of our room from the main amenities. The room was quite far, which made it inconvenient, especially since we were traveling with a baby. This distance significantly impacted our comfort and overall experience. In addition to this, like the lack of an extra bed, delayed response to requests, and the check-out delay].

Dear Management, I hope this message finds you well. I am writing to share some feedback on my recent stay at your hotel. While there were positive aspects of our visit, such as the exceptional service provided by the restaurant team, there were a few areas where our experience fell short of expectations. During our stay, I encountered some difficulties: Lack of Extra Bed: I was traveling with my wife, elder son, and a baby. Unfortunately, we found it challenging to arrange an extra bed, and it wasn't proactively offered by your staff. Delayed Response to Requests: Despite making several requests for an iron, it took a considerable amount of time for it to be provided. This was an inconvenience for us. Check-Out Delay: Upon checking out, I was asked to wait for room confirmation. After some time, I had to return to the reception to ask if everything was in order. This delay impacted our travel plans, nearly affecting our flight. While I appreciate the efforts of your team, I believe that addressing these issues could significantly improve the experience for future guests. Thank you for taking the time to consider my feedback. I hope these points are helpful for improving your services.

Stayed in August 2024

Beds were uncomfortable, very basic food, don't care attitude staff towards the locals which is very off putting

Price was definitely a steal thanks to booking.com

Stayed in August 2024

Staff was not good enough like the other Star hotels. We are not satisfied with the customer care facilities .

The place was good. Food was good as well but not worth for the price.

Stayed in August 2024

Nop

I recently stayed at Citrus Waskaduwa and had a fantastic experience. The reception staff were exceptionally friendly, making us feel welcome from the start. Our sea view room was delightful, offering a stunning panorama. The cleaning conditions were top-notch, ensuring a comfortable stay. The dinner and breakfast were excellent value for the price, and the huge pool was a real highlight. The hotel’s private beach added to the overall appeal. We highly recommend Citrus Waskaduwa and would love to return in the future!

Stayed in August 2024

Staff hadn't arranged a disability friendly room when I had mentioned on the requirement beforehand then arranged once we got to the property after requesting them a several times. Only 1 room is wheelchair assessible. Coordination at the reception was pretty bad. The initial rooms we received were poorly maintained musty and gloomy on the 1st floor

I liked the location, pool and the food. The breakfast buffet can include more international and little less Sri Lankan. There were no croissants or danish. But a lot of milk rice string hoppers etc

Stayed in July 2024

Nothing

Fantastic experience thanks to the friendly atmosphere created by the staff. From the moment we arrived, the reception team was warm and welcoming, making check-in smooth and efficient. Housekeeping staff were always ready with a smile, eager to assist with any requests. Overall, highly recommend to anyone looking for a welcoming and pleasant experience.

Stayed in July 2024