Waskaduwa Citrus has sadly declined in quality, going from a four-star establishment to having no stars at all in Sri Lanka. Upon check-in, they provided me with my room two hours later than scheduled. Similarly, during check-out, I had to wait an additional 1.5 hours. They practically wasted about 3.5 hours of my time out of 20 hours Stay . Why should we invest our time in something so disappointing? This hotel has turned into a complete disaster. To get anything done, you have to remind them more than three times, even for basic amenities like towels and a safe, which should have been included. When I made requests for these items, it took hours and more than three phone calls to receive a response. I urge you to exercise caution when you're with children. There's a water pipeline pathway that runs from the ground floor to the top floor. When we arrived, the door to this pipeline was left open despite our requests for it to be closed. Please refer to the attached photos. This situation poses a grave danger, especially if you're with small children. A fall could be fatal. Overall, everything was terrible.I would not suggest anyone consider visiting this place any longer. It's improbable that you'll have a favorable encounter at this hotel from now on.

This is my third time staying at this hotel. It was nice three years ago. However, it has significantly changed and is no longer comparable to a four-star hotel. It has transformed into more of a public hostel that happens to have a swimming pool. There are no longer peaceful swimming or relaxation areas. The place is crowded with people, and there are day outing programs with loud music. The customer service and front office management are of poor quality except hotel luggage cart trackers .

Stayed in August 2023

Nothing

Swimming area

Stayed in August 2023

Check-in and Check out, they are taking too much time. we waited a long time to check-in and they are not answering to phone calls. Front desk/reception is so horrible and not responsible. I calle 10 times when check out and they never got the phone and I took all my luggage during check out.

good

Stayed in August 2023

Na

Everything

Stayed in August 2023

Room facilities and cleanness

Stayed in August 2023

The foods can be more international cuisine.

Hotel rooms are quite big and all rooms are Sea view.

Stayed in July 2023

The booking was not delivered on time

Stayed in July 2023

This review has been hidden because it doesn't meet our guidelines.

I suggest to add more international foods to the buffet.

I love my stay in citrus. The staff provided us the best room with a gorgeous sea view. The room was spacious and well cleaned. The location is outstanding.

Stayed in July 2023

I had a Superior Room with Balcony, and a Deluxe Suite for 9 nights. The Deluxe Suite is really nice but the Superior Rooms are absolutory horrendous. Everything from the floor, the fittings, all the way to the cleanliness is just garbage. The room was damp/musty, the mini fridge was not working properly, the phone was not cleaned for ages and it smelled like bad breath, the shower had a mind of it's own, and the door to the balcony was coming apart just to name a few. The service level at this hotel has declined way beyond acceptable levels since my first visit a few years back. In appears, that the senior and middle management are reasonably well trained, but the front line staff seem to have very little or no understanding as to how the hospitality/tourism industry work. It was evident that they had lost a huge portion of qualified, skills staff due to the unstable political and economic environment in Sri Lanka, and have resorted to hiring low skilled individuals to fill the void, which I believe is a recipe for disaster. In my humble opinion, the most important area the hotel should focus on immediately is sorting out their frontline staff, specially around knowledge, attitude, and customer experience. Frontline staff deliberately undermining their superiors orders right in-front of the guests, having a laissez faire attitude with guests, and overall mannerisms/lack of professionalism need to change. Even tough I have a ton of materials to complain about, it wasn't all doom and gloom. There were a handful of people that managed to change my mind from "not ever going back to Citrus Waskaduwa" to "I might consider". The first person is Mr Mohammed from housekeeping, who is an absolute gem! He was extremely knowledgeable, enthusiastic, and goes above and beyond to provide an excellent service. Ms Abhirani from front office and the Operations Manager Mr Prasad Wijesuriya are wonderful people to deal with.

The location and the layout of the hotel was great. I had a Superior Room with Balcony, and a Deluxe Suite for 9 nights. The Deluxe Suite was new and the stay there was great, because it was recently renovated! Good clean beach, nice pool, and well maintained lawns.

Stayed in July 2023

I had a Superior Room with Balcony, and a Deluxe Suite for 9 nights. The Deluxe Suite is really nice but the Superior Rooms are absolutory horrendous. Everything from the floor, the fittings, all the way to the cleanliness is just garbage. The room was damp/musty, the mini fridge was not working properly, the phone was not cleaned for ages and it smelled like bad breath, the shower had a mind of it's own, and the door to the balcony was coming apart just to name a few. The service level at this hotel has declined way beyond acceptable levels since my first visit a few years back. In appears, that the senior and middle management are reasonably well trained, but the front line staff seem to have very little or no understanding as to how the hospitality/tourism industry work. It was evident that they had lost a huge portion of qualified, skills staff due to the unstable political and economic environment in Sri Lanka, and have resorted to hiring low skilled individuals to fill the void, which I believe is a recipe for disaster. In my humble opinion, the most important area the hotel should focus on immediately is sorting out their frontline staff, specially around knowledge, attitude, and customer experience. Frontline staff deliberately undermining their superiors orders right in-front of the guests, having a laissez faire attitude with guests, and overall mannerisms/lack of professionalism need to change. Even tough I have a ton of materials to complain about, it wasn't all doom and gloom. There were a handful of people that managed to change my mind from "not ever going back to Citrus Waskaduwa" to "I might consider". The first person is Mr Mohammed from housekeeping, who is an absolute gem! He was extremely knowledgeable, enthusiastic, and goes above and beyond to provide an excellent service. Ms Abhirani from front office and the Operations Manager Mr Prasad Wijesuriya are wonderful people to deal with.

The location and the layout of the hotel was great. I had a Superior Room with Balcony, and a Deluxe Suite for 9 nights. The Deluxe Suite was new and the stay there was great, because it was recently renovated! Good clean beach, nice pool, and well maintained lawns.

Stayed in July 2023

I had a Superior Room with Balcony, and a Deluxe Suite for 9 nights. The Deluxe Suite is really nice but the Superior Rooms are absolutory horrendous. Everything from the floor, the fittings, all the way to the cleanliness is just garbage. The room was damp/musty, the mini fridge was not working properly, the phone was not cleaned for ages and it smelled like bad breath, the shower had a mind of it's own, and the door to the balcony was coming apart just to name a few. The service level at this hotel has declined way beyond acceptable levels since my first visit a few years back. In appears, that the senior and middle management are reasonably well trained, but the front line staff seem to have very little or no understanding as to how the hospitality/tourism industry work. It was evident that they had lost a huge portion of qualified, skills staff due to the unstable political and economic environment in Sri Lanka, and have resorted to hiring low skilled individuals to fill the void, which I believe is a recipe for disaster. In my humble opinion, the most important area the hotel should focus on immediately is sorting out their frontline staff, specially around knowledge, attitude, and customer experience. Frontline staff deliberately undermining their superiors orders right in-front of the guests, having a laissez faire attitude with guests, and overall mannerisms/lack of professionalism need to change. Even tough I have a ton of materials to complain about, it wasn't all doom and gloom. There were a handful of people that managed to change my mind from "not ever going back to Citrus Waskaduwa" to "I might consider". The first person is Mr Mohammed from housekeeping, who is an absolute gem! He was extremely knowledgeable, enthusiastic, and goes above and beyond to provide an excellent service. Ms Abhirani from front office and the Operations Manager Mr Prasad Wijesuriya are wonderful people to deal with.

The location and the layout of the hotel was great. I had a Superior Room with Balcony, and a Deluxe Suite for 9 nights. The Deluxe Suite was new and the stay there was great, because it was recently renovated! Good clean beach, nice pool, and well maintained lawns.

Stayed in July 2023

environment , nice view of beach

dinner & breakfast was excellent ,

Stayed in June 2023

No

Food , staff are very good

Stayed in July 2023

Nothing

Feel calm and peace its very good. Amazing colour beautiful

Stayed in July 2023

Best service...Kindly staff

Stayed in June 2023

I was enjoying the beach view

Stayed in June 2023

Had to pay for water. And the phone in the room was not working as expected

Breakfast is okay

Stayed in June 2023

Nothing. All staff and services are very flexible.

Breakfast, lunch and dinner all are superb. Foods are very tasty. In our wedding day also all of my neighbours and friends told us all foods are delicious. Thank you very much Chef Priyantha and other Excutive Chef with their team. Also Ms. Madumali gave big support to success our event. Thank you very much

Stayed in June 2023

not well arranged in the room

just staff are really friendly

Stayed in June 2023

Food

The sea breeze i loved it

Stayed in June 2023

Nice staff and service. clean and comfortable Rooms. they have a nice pool near to sea and the environment is very relaxing.

Stayed in June 2023

“The staff here are amazing. Always willing to help if you need anything during your stay. Pool is great, tasty food and the view is amazing. The front of house staff made our stay even better. Thank you!”

Stayed in June 2023

I loved everything.

The room was great and spacious. There was a giant toilet and a massive bed, four people could’ve slept comfortably on that king sized bed. It was really close to a beach and the pool was very nice as well. We went on all inclusive and all the drinks provided at the bar were no cost and exceptionally good. The food was delicious and there was a lot of variety, the deserts were very tasty and looked fancy.

Stayed in May 2023

terrible staff on night. they tried to charge twice and I was long time waiting on reception for my room ready. The one who called Amila he hasn’t enough knowledge to how deal with customer. However, room and location was superb!

location and room was fantastic. But night staff was not good and they need more training with how to deal with customers nicely.

Stayed in May 2023