It was a bit expensive for what it was. The bathroom was very outdated (there was rust in the handles etc.) overall ok but a bit expensive for what it was.

The food was amazing.

Stayed in October 2024

THE BATHROOM and room design. Agreed it is original style, but it definitely needs a modern remake! Very cold staff at reception! The hotel is in a remote place, nothing to do after 10pm. Keep that in mind.

Being surrounded by the tea fields in an old tea factory, with staff that used to work in that same factory, you feel completely submerged in the tea world. The spa was nice. Special thanks to the two ladies there. Special note: the train master and the gastronomic experience on the train. A must do!, the gardener and his exceptional collection of flowers. The amount of care given to those plants is amazing.

Stayed in September 2024

The rooms could do with a makeover and a higher standard of cleaning. The bathrooms need updating and walk-in showers would be a bonus. The dining options are limited and although the buffet was large the food was not the best quality. The mountain road up to the property is narrow and steep/bumpy so a good car is required. If you are arriving at night/early hours of the morning be mindful that getting into the hotel can be tricky and security is tight.

The staff were very friendly and helpful especially the manager who got out of bed to check us in at 4am. Our triple aspect room was large and offered great views over the tea fields. I love the history of the property and how the tea factory features have been retained.

Stayed in August 2024

Ordered the same food on two different days and it was made completely different to the first. Seems like that’s a trend. The breakfast options were average and not quite extensive. Also it’s a tea factory but at check in the lady was quite faffy. She wasn’t really clear on what was around/history/amentieies and did not explain anything. I had an issue with hot water in the room and an engineer said it was fine I had to run it for 10mins and the water would be hot eventually. Which I then had to explain reception that for a 5* property it was unheard of that I had to run water for 10mins to be able to shower + they have a poster stating a minute of a shower equates to 11litres of water to try conserve water. However, running it for 10mins before going in would defeat the purpose. The manager did sort that out immediately by changing and upgrading our room to a better one. The property is quite remote from Nanu Oya, took quite sometime to travel and there isn’t much around as it’s in a remote hilly region just to make others aware

The tea and nature around is beautiful! A great location. The staff are friendly and accommodating. They sorted out the problem after having a conversation but it took prompting. Staff are quite friendly. Dhana our bartender/waiter was really sweet and explained everything really well! You could tell he loves his job. I do think he deserves a promotion as he was better than the ladies at reception who stand around doing absolutely nothing The BOP tea is incredible!!

Stayed in July 2024

Staff

We had corner room facing the wind. Gusty wind was causing lots of noice during the night as tin roof vibrated . We had to change the room

Stayed in July 2024

Environment

Stayed in June 2024

I felt like in a museum here 😂 and what I did not like it is that the personal is too kind, I mean it is exaggerated, they have a person who opens and closes the door after you, the personal is lowly , which would not be a problem, but I felt an excess here,that is only my opinion and hm overall it is too pricey for Sri Lanka.

The idea that you can sleep in an old Tea Factory it is brilliant,it was clean, everything just like on the photos, the room was big specious , the spicey tea was great, I loved it, they are the best in making it,the food was also truly good, buffet and you can go to tea pluking and learn about the process.

Stayed in April 2024

See above!

We had very high expectations of this hotel- the most expensive of our trip by far and was booked one night as a treat. The location was stunning and the hotel itself a design triumph - it truely was unique. But this did not justify the price. The service and hotel staff were great but the rooms were old and tired and needed updating maybe ten years ago. There were none of the nice extras you would get at a top hotel- they even charge extra for using the pool table which is frankly outrageous. The dress code is not enforced at dinner so not sure why that's a thing. The food was very good but the bar and library again old and not comfy so nowhere really to relax after dinner. Highlight was the nature walk with Mohan who lives in the village and taught us so much about the area and the surrounding plants and animals - this was a real highlight. I rated this hotel disappointing as the quality and comfort of the stay does not justify £200 plus a night.

Stayed in April 2024

The food is appalling. It’s shameful that a 5 star property can serve such bad food. Items on the menu were not available, orders came with 30 minute delays so we were effectively eating alone. When we gave feedback, instead of making a gesture, the manager stalked us for the entire next meal, all the way to the lift to ask if the food was ok. It was incredibly uncomfortable. The staff try hard but the manager should be sacked as he doesn’t have a clue. Aside from that, the entire hotel has passed its prime. Drains take hours to drain shower water, there are no mosquito nets which are badly needed due to no AC and therefore a need to open windows at night. The room fan sounds like a nuclear reactor. You can hear it in other rooms even when yours is not on. The carpets haven’t been changed since the 90s. On the whole, avoid staying the night here. Come up for a visit of the place and rush back to a place that’s worth the money.

The location is very special and truly exceptional. It’s the only reason to go.

Stayed in March 2024

Everything. Not a chance should it hold a 5 star rating

The views, the views are magnificent The towels wee nice The hotel is seriously overpriced, not a chance does it come close to a 5* If you want views, drive up for drinks then leave and save yourself a fortune

Stayed in March 2024

Super over expensive and the only thing that redeems it is the view. Rude chefs, front desk not great. Over expensive drinks/food. If you come, come for 1 night only for the views alone. The hotel really is not worth half of what they charge. Paying so much money my first night I got a great view of the car park. I was moved 2nd day to a better room but front desk really didn’t care.

The view is outstanding. Sitting outside having clouds swirls around me was magical.

Stayed in March 2024

Food and drinks variety .

Location and staff.

Stayed in January 2024

The bedrooms are nice but the bathrooms are a little tired. They could do with a refresh, especially given the price and ⭐️ rating of the hotel. It was a challenge to book excursions in advance of arriving to the hotel. Booking in at the spa also cause a lot of confusion! Could do with a few more activities as the hotel is very remote. For us, 1 night would have perhaps been better suited.

The look and feel of the hotel were like nothing we’ve seen before. It was a little piece of history! Very charming. The staff weee exceptional, in particular the F&B staff (Norbert), the spa ladies and the lady who did the tea tasting and picking experience. The food was very good, great selection and reasonably priced. I would recommend a la carte over the buffet - we tried both. We like the sustainable Christmas decorations too!

Stayed in December 2023

- Staff forgot our welcome drink - Got a high tea but had to wait an extra 25 minutes before the tea arrived after serving the food - Food is very mediocre. For us it was the worst food of the trip (dinner) while they charge the highest prices - Uncomfortable thin pocketspring beds - Only 1 bottle of water in the room, all other hotels did 2. In addition, when we asked to fill up our bottles the next day they wanted money for this water...

- Absolutely stunning location, venue and surroundings - Amazing tea - Beautiful interior, although the bathrooms can do with a refreshment - Very friendly staff

Stayed in November 2023

The mattress was really thin and i could feel the springs. I asked for extra bed for child and they gave us a triple room and the added a $75 charge later. I had been told $15 for extra person.

The A la carte menu was fantastic The buffet was good but the puddings were bland

Stayed in October 2023

The bedrooms could be updated. The food and drinks (even bottles water) were overpriced - the most expensive we came across in Sri Lanka, even compared to similar hotel experiences.

Fantastic location with beautiful isolated surroundings. The grounds and building were interesting to look around.

Stayed in August 2023

Bathroom a disaster Had to get into bath via a stool and turn taps on when in bath to run a bath Air con not working Teapot useless Tea packets hard to open Food terrible Fine dining expensive a complete rip off

Location fabulous

Stayed in March 2023

Poor use of space - bar only accessible via restaurant, which is stupid

Great conversion of old property.

Stayed in March 2023

when having a massage another guest walked into our massage shouting “hello, hello”. therapist left room dealt with guest and returned and locked door. massage was nice but after that it was hard to relax

very unique property, we arrived later in day and it was rainy. furniture in waiting room looked alittle old but maybe that is what they are going for. staff didn’t seem as friendly as other Heritance facilities we stayed in previously. in morning it was a better experience and grounds are very nice.

Stayed in January 2023

The beds were not comfortable- innerspring mattresses. It is a task to get into the shower since it is placed very high. The dinner was a disaster. The worst dinner we had in Sri Lanka. It was pricey yet not satisfying. There was no buffet and the options were meager and not tasty. The cook tried his best but it simply was not it.

The hotel is in an old tea factory. The scenery from the room was amazing.

Stayed in April 2022

the food in the restaurant was rather mass quality. you don’t go there for the food but for the ambiance of an old tea factory.

the location of the property is breathtaking. you’re surrounded by tea plantation everywhere and can walk through them. the pool table was a nice addition. try the tea cappuccino, it s something different.

Stayed in May 2022

nothing

everything

Stayed in January 2023

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Stayed in April 2025

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Stayed in April 2025

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Stayed in April 2025