No.04 Rathnagiri State, Ella, Sri Lanka, Ella, Sri Lanka
#144 of 194 hotels in Ella
Guests' ChoiceBased on 228 hotel reviews
7.8Cleanliness
8.3
Comfort
8.5
Location
7.8
Facilities
8.2
Staff
9.1
Value for money
7.4
Free WiFi
8.0
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End of dialog contentReviewed: 9 January 2024
Anmol
IndiaThe cottages were good but you could hear everything from other rooms. That was not very comfortable.
food was great. Location was good.
Stayed in January 2024
Reviewed: 6 January 2024
Danielle
AustraliaThe breakfast included was not great. Dogs barking all night and construction work starting from 6am disrupting our and the children’s sleep.
The hotel is new and very beautifully decorated with top range finishes. We arrived and our room type did not account for 2 adults and 2 children, so we had to pay extra for the executive suite which is very beautiful but pricey. The view is incredible and the room is modern, beachy/boho Bali decorated, the thought that has went into the interior of the property is noticeable and is without doubt very beautiful.
Stayed in January 2024
Reviewed: 29 December 2023
Marco
United KingdomStill some teething issues as it’s a new property, but nothing major and staff rectified anything we pointed out immediately. Plus it all has a very new fresh feel to it. The small pool isn’t heated so it can be cold depending on time of year, but it’s still a nice option to have.
My family and I had a wonderful stay here. We stayed in the executive suite which was very spacious, with amazing views given the floor to ceiling glass windows. The food is very good, with choice of local and other foods. Their cocktails are delicious also! The staff are very attentive and happy to help. The location is outside the centre of Ella, but still easily accessible by a quick tuk tuk. We preferred it compared to the busy strip in the centre of town.
Stayed in December 2023
Reviewed: 27 December 2023
Michelle
LatviaStaff and small details need attention to bring up to standard for what they are charging
Beautiful new property
Stayed in December 2023
Reviewed: 26 December 2023
19kir97
UgandaViews weren’t great except pool area.
Nice pool and clean rooms
Stayed in December 2023
Reviewed: 17 December 2023
Jumana
MaldivesWe stayed in the junior suite with pool although we didn’t get to use the pool that much as it was cold… it was a lovely view and wonderful taking a dip every now and than. The rooms were like cute little cabanas. super cozy! The staff were very welcoming and helpful with everything.
Stayed in December 2023
Reviewed: 8 December 2023
Ali
United KingdomRooms need soundproofing. Pool was well hidden and disappointing. No alcohol served in the restaurant despite the bar area having a display of bottles! A little further out from the centre of Ella than we thought.
Lovely friendly staff, there was a lot of effort put into the design.
Stayed in December 2023
Reviewed: 7 December 2023
Michelle
United KingdomRoom so small , no where to put anything at all Bathroom shower a little mouldy but slightly understandable in a jungle
Unusual building, lovely view from pool
Stayed in December 2023
Reviewed: 1 December 2023
Piching
United KingdomHad to walk outdoors and climb several steps to our room .would have been uncomfortable with pouring rain. Fortunately we encountered only a slight drizzle.Room size was barely adequate for 2 medium size suitcases and 2 carryon luggage pieces
Breakfast was good. The Sri Lankan curries was excellent.The western food allso looked good though we ate only Sri Lankan dishes. Bed was comfortable. Staff was courteous and very accommodating with any requests we had.
Stayed in December 2023
Reviewed: 23 April 2025
Nirodya
Austria- super unfriendly staff and not helpful at all - very ridiculous dinner and breakfast menu for a so-called 5 star hotel (some options on the menu were not even available- for example no spaghetti only penne, but my kid wanted spaghetti) - No house keeping during our whole stay (only available if you call them in person) - Not really child friendly (travelled as a family of 4) - Starting from the security guard to the management very unfriendly and didn't feel any welcome feeling (felt more like a burden to the whole team - worst staff I have ever seen in a hotel in Sri Lanka!) - Very overpriced !! - Some equipment was broken and should be replaced like e.g. the bathroom tap - No staff to help out with the afternoon tea - No thing called soundproof walls (you could hear very loud voices & the noise of the street throughout the night) - Very slippery stairs outside
big spacious executive villa suite (the only big one, our friends had a terribly small room where you can't even turn around!), clean room, comfortable bed sheets
Stayed in April 2025
Reviewed: 22 April 2025
Alicia
AustriaNot even the slightest bit on par with a 5 star hotel. The room was extremely small, there was no closet or other facility to put our luggage. We had to put it on either side of the bed, leaving barely enough room (approx 15 cm) to get around the bed. No housekeeping (when asked the manager told us you need to request it, but no phone in the room). No one explained to us you had to switch on the hot water so we only had cold showers before complaining (it should have been on by default but somehow wasn‘t) Only one half used roll of toilet paper, no spare Manager was unapologetic at first
Close to Ella City Bed was comfy Food was good although service was extremely slow
Stayed in April 2025
Reviewed: 20 April 2025
Sushil
IndiaWe had to wait until 4PM to get the room ready even though the check in time was communicated well in advance.
The executive villa was Awesome, it was spacious with ample sitting space and arrangements. The view is great. Atmosphere is calm and peaceful. The place is hardly 2km from thr happening Ella Market.
Stayed in April 2025
Reviewed: 19 April 2025
Buddheendra
United StatesThe rooms were quite small, and property was dark and gloomy, not just because it was bad weather, but the layout of the hotel was not ideal.
The staff were friendly and professional. They were helpful with our needs.
Stayed in April 2025
Reviewed: 17 April 2025
Samira
LebanonDislikes: Dirty (they were surprised that we asked to flean the sheets the next day as if it is the first time they do this), suite full of ants (from the toilet to the bed), hot shower not working
Stayed in April 2025
Reviewed: 15 April 2025
Jacky
United KingdomI booked a 5 person suite for myself and my family; however our booking said we had only book for two adults. So I contacted the manager in advance to resolve this. We had to pay an extra 20,000 LKR per night for my children to have a mattress in the floor with no bedside tables on a piece of cut out old dirty carpet with damp on the wall next to where they lay their head. Breakfast in the morning was a buffet style with empty pots of dried old food. There were adequate members of staff to refill the empty pots but they stood idle ignoring the lack of food for customer. They do not serves bottled water at breakfast, or waiter service for tea of coffee (which was served in a hot pot that was stewed ) We any had two towels in the room and on our 2nd day are room wasn’t make up and we had to complain eventually he was done around 6 pm. This is a two star hotel and definitely not five star, worst we had stayed in in Sri Lanka even the Airbnb which was less money was much better with excellent breakfasts. I cannot believe this hotel has five stars and I think someone should definitely take a look at the standard.
Stayed in April 2025
Reviewed: 6 April 2025
Catherine
United KingdomBeautifully designed - it’s is like a tree & we stayed in the bough of the tree, with a huge leaf as the roof - the walls were like trees - it was super cool design! The staff from the welcoming team to the restaurant staff were super friendly, smiley and helpful
Stayed in April 2025
Reviewed: 2 April 2025
Joven
United Arab EmiratesThe room we stayed in wasn't what we expected. It was way too small, and you can't open the window shutter otherwise, people from the restaurant would see you (no privacy). There's also no view from the room, and I felt that the price was too high for just a cabin without a view. I'd rate this place low because of value for the money. The price here is higher compared to another hotel with magnificent views and double the size. If they lowered the prices, then they would get a higher rating from me. On a positive note, the staff was helpful and the breakfast buffet is alright.
Stayed in April 2025
Reviewed: 1 April 2025
Tom
United Arab EmiratesIt was so quiet and well kept! The team couldn’t do enough for us. Food wa fresh and delicious and the afternoon tea was a lovely relaxing touch each day. We used the spa and the full body massage was excellent! A quick cheap tuk tuk 500 LKR into town and the same back. It is a hidden gem!
Stayed in March 2025
Reviewed: 31 March 2025
Jorge
United Arab EmiratesNice staff but a very expensive price for what you get. Room very small and lot's of stairs. Built in different levels, some don't have a rail guard and it is very dangerous. Halfboard menu different from standard menu.
Stayed in March 2025
Reviewed: 30 March 2025
Felipe
ChileThe personel was nice. The location a bit far from the city and the rooms without too much privacy. They were next to the bar and restaurant with a simple curtain to cover the room from the public
Stayed in March 2025
Reviewed: 30 March 2025
Daniela
United Arab EmiratesOverly priced Dark room, bad smell, no view, jacuzzi not working, many ants in the sink
Stayed in March 2025
Reviewed: 27 March 2025
Jelena
SerbiaIf you want to meet the nicest people in Sri Lanka you will find them in this hotel. We had so great experience, hotel is beautiful, food is amazing, and staff so so nice 🥰
Stayed in March 2025
Reviewed: 26 March 2025
Sanjay
United KingdomMuch smaller rooms- did not match my expectations of a ‘deluxe room’
Clean and well located hotel, with modern sleek design. Room much smaller than anticipated and pool was also more of a splash pool for children rather than useful swimming pool. Overall nice enough but may be get better value elsewhere
Stayed in March 2025
Reviewed: 26 March 2025
Robert
United KingdomIts a mixed bag depending on which room you get. The Honeymoon Suite with pool and Superior/Deluxe rooms are constructed of metal beams and wooden panels dropped in (bit like a shed). So there is no soundproofing (see pic for gaps) at all. The location means you can hear conversations in the restaurant and every dropped spoon. We arrived at 3pm and a hotel 100m away was having a karaoke session. It was louder that if i had music on in my room, so we went out. Came back at 9pm and it was still going on. Death wails of a man who appeared to be in considerable pain, echoing around the valley. Even when i was mid shower I could hear them switch to 'Europe - The Final Countdown' - great song, but not the time or the place. I spoke to staff, one said this happens most days, another said it was a party and would finish at 10, if it doesn't they tell the Police, so appears to be a regular occurrence. It kills any relaxing vibe. I appreciate what goes on is not in the hotels control, but you should be aware. Webcam overlooking the private pool/sunbathing area was weird/invasive. I mentioned it and they said 'it was there for our safety' but said they can turn it off? Unsealed Bombay mix next to the bed was strange? Cant quite work out if was left by a guest or was for me? Not the most hygienic. Bathroom tap isn't plumbed in to the adjacent hot water tank (shower is) so not hot water for face/hand washing? No safe in room, and door is flimsy, poor construction in general. We left after one night.
Private pool area. Staff were great.
Stayed in March 2025
Reviewed: 23 March 2025
Karen
MaltaLoud music from nearby property that luckily stopped by 10.00 pm
The room is beautifully decorated, spacious,clean and with an outside patio. Nice bathroom with great amenities. Pity the bath has the jets to serve as a Jacuzzi but only functions as a normal bath. Would have been a nice addition to the room. The staff are very attentive and helpful and we also enjoyed a great dinner. Can say I had the best curry whilst in Sri Lanka at this hotel.
Stayed in March 2025
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