I have never had such good sleep in any other hotel. Bed was super comfy and room was squeaky clean. Will definitely stay here again on future visits to Colombo.

Stayed in March 2025

the location is mixed with old and new buildings, and it is not very inviting to walk around, but it is only 10 minutes drive to the nicer part of Colombo.

The hotel is new, the rooms are modern, the bathrooms stylish, the beds are super comfy and the bed linnens are absolutely perfect. The food is good. For me it is the best place to stay in Colombo.

Stayed in March 2025

I stayed at the Sheraton at the start and end of my Sri Lanka trip. The early check in and late check out were very helpful. The breakfast was fantastic and the beds were very comfortable. All staff were incredibly helpful. Joseph made my arrival and departure a very pleasant experience. I also had two excellent massages with Dinesha who helped me relieve back pain before travelling. I warmly recommend her to anyone who wants to have a relaxing yet effective treatment.

Stayed in March 2025

No any major complaints. I would be happier if housekeeping did not forget to leave a spare toilet roll (in addition to the one on the roll holder). Shower gel, shampoo, etc. were provided in big bottles. But housekeeping forgot to fill up the shower gell. Apart from such minor issues. Everything else was perfect.

Hospitality. Every staff member was happy to help.

Stayed in February 2025

Breakfast need improvement

Good hotel

Stayed in February 2025

Rang for 24 hour room service mid afternoon but there was no answer. That was distressing since I had travelled all day and had not eaten. More, I think the dinner buffet is too expensive. I am gluten intolerant and there should have been a discount to me because most items had gluten. I won't eat there again. If you had offered me a discount, I would return but you did not. Your competition, Tranz Cinnamon automatically gave me a discount without asking. Plus, your competition has food allergy symbols on cards in front of every buffet dish.

Cleanliness, robes, spa, pool, comfy bed. Kettle, fridge, water bottles, good walk in shower.

Stayed in February 2025

The live music for Valentine could have been better.

We loved everything at Sheraton. The room was beautifully decorated to welcome us for our honeymoon. Thanks to the Front Office Manager and whole team. You made our stay memorable:-) The food was excellent. The spa beautiful decorated with professional therapist. Thanks to the young lady who took care of me. We enjoyed the roof top with great music and delicious cocktail. We are planning every year to renew our vows.

Stayed in February 2025

-

Nice view

Stayed in January 2025

Excellent facilities and service at a great location. The Sheraton at Colombo made for an amazing stay based on its central location and excellent service. We were given an upgraded room based on my Marriott status and had access to the lounge which made for a relaxing area for a bite or a beverage. Rooms were spacious and had an excellent view of the ocean, which made for a serene experience when one woke up and during the day. What topped it all off was the excellent service and the help offered, be it for a list item on our flight in, or other hotel amenities. The breakfast spread was top notch with tons of varieties and customizations! Recommend it highly if you’re planning on a visit to Colombo!

Stayed in February 2025

Nothing

The cleanliness and politeness of the staff

Stayed in February 2025

The staff here are extremely welcoming and attentive. That's the first thing that struck us as we walked into the hotel. While making conversation when checking in we mentioned to Carder the duty Manager that the reason for our stay was my wife's birthday. He very kindly upgraded us to a "Club" room on a high floor and had a small cake and card sent up to the room when we got in. Very touching gesture! The room was tastefully furnished, comfortable, clean and had all the modern amenities with a great view of the sea and part of the city. A perfect location for business or vacation!

Stayed in January 2025

The restaurant was a bit slow, had to ask for water etc. a couple of times. However not bad.

The staff at the hotel are very friendly and exceptionally good, thank you. We enjoyed the room. It was very quite and very good beds and also very comfy bedsheets and linen! The gym is also very good, large and well equipped.

Stayed in January 2025

The music at breakfast was too loud and not good choices. Not appropriate. Something quiet and maybe sri lankan. Not 70s US

The gym and lap pool were outstanding.

Stayed in December 2024

- Very friendly staff - Super comfortable bed - Spacious room

Stayed in December 2024

Nothing

It’s located in the center of colombo, we you can reach every tourist location. Very quiet palace and clean, the staff are very helpful and trying to do their best to help you. The price was very reasonable.

Stayed in December 2024

The music in the common areas was a strange choice. Always dance music in the lobby and restaurant which was random first thing in the morning. Not very soundproof as there was a baby crying in the room next to me that prevented me from sleeping. Can’t fault the hotel but soundproofness could be better

The facilities and staff were great

Stayed in November 2024

Pool only open till 8pm

Great staff and beautiful rooms, breakfast was amazing

Stayed in November 2024

Too cold inside

How clean it is

Stayed in August 2024

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The hotel room was super clean and the bed was very comfortable. Breakfast was fantastic. The best part was the spa. Lakhmani was my therapist. The massage and the spa ambience were an experience to remember.

Stayed in August 2024

The pool area is nothing special. Breakfast is too expensive.

We were upgraded and really really enjoyed our stay at the Sheraton. The staff is wonderful and the rooms very specious and new. The beds were very comfortable and the view amazing. When we had a medical problem the doctor on call came within 30 min and was very professional and helpful.

Stayed in August 2024

Coffee options during breakfast were limited. Rooftop pool was closed.

Breakfast was excellent and the bedroom was super clean. We were accommodated for our request of late check out which we appreciated a lot.

Stayed in August 2024

It was amazing

It was amazing

Stayed in July 2024

Nothing

Loved everything, especially the staff, who do everything in their hands for the guests.

Stayed in July 2024

Pool bar service a bit too slow. Swimming pool lack of music and a vibe

Amazing structure, all brand new. The service is impeccable and breakfast is superb.

Stayed in June 2024