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Reviews of The Steuart by Citrus 4 stars

No. 45, Janadhipathi Mawatha, Colombo 01, Fort, 00100 Colombo, Sri Lanka

#55 of 114 hotels in Colombo

Guests' Choice

Review score

Based on 646 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.4

  • Location

    9.1

  • Facilities

    7.9

  • Staff

    8.5

  • Value for money

    8.0

  • Free WiFi

    8.0

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Showing 226 – 250

  • Reviewed: 4 September 2024

    4.0
    ok if you can sleep through noise
    • Leisure trip
    • Solo traveller
    • Deluxe Room with Courtyard View
    • Stayed 2 nights

    the rooms were very loud, you could here the person in the next room. music playing till 4am in the morning very loud. room was basic, no windows at all.

    the staff were super friendly

    Stayed in September 2024

  • Reviewed: 1 September 2024

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Premium Room with City View
    • Stayed 1 night

    Same breakfast every day. The building is a bit old.

    Good Location.

    Stayed in August 2024

  • Reviewed: 31 August 2024

    5.0
    Value for money
    • Leisure trip
    • Family with young children
    • Deluxe Room with Courtyard View
    • Stayed 1 night
    • Submitted via mobile

    Appliances were worn off, the rooms smelled like cigarettes and the walls were dirty

    Good location, friendly staff and reasonable price

    Stayed in August 2024

  • Reviewed: 23 August 2024

    10
    .
    • Leisure trip
    • Group
    • Premium Room with City View
    • Stayed 1 night
    • Submitted via mobile

    .

    .

    Stayed in August 2024

  • Reviewed: 19 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Premium Room with City View
    • Stayed 1 night

    Pity we only stayed 1 night.

    The staff were friendly and efficient. We were made to feel most welcome. This historical building is a lovely place to stay. Our room was spacious and the bathroom was huge. The location is great, right next door to the Dutch hospital.

    Stayed in July 2024

  • Reviewed: 19 August 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Deluxe Room with Courtyard View
    • Stayed 1 night
    • Submitted via mobile

    The room was a bit dark. Not enough lighting

    The staff were very helpful with early check-in and the room was spacious.

    Stayed in August 2024

  • Reviewed: 18 August 2024

    1.0
    Complimentary Late Check-Out offer is a lie
    • Leisure trip
    • Solo traveller
    • Deluxe Room with Courtyard View
    • Stayed 1 night

    I chose this hotel to take advantage of their late check-out policy as I had a late flight the following day. The room I chose on booking.com stated 'Premium Room with City View - FREE Early check-in / Late check-out on availability & 15% OFF on Food & Beverages at &Co Pub and Kitchen. Choose your bed (if available)' I then received an email stating: 'Complimentary Late check-out is available for up to 5 hours after the standard check-out time. This service is subject to availability.' In the morning I went to reception to enquire about late check-out. The receptionist confirmed the room was available the following day, but they would charge me 50% of a night's stay for a late check-out of 5 hours. I explained what I had booked and the email they had sent, but they refused to extend the late check-out beyond 1 hour. The woman at reception said she would speak to the manager, did so on the phone, and then confirmed they would still charge me. When I asked to speak to him, I was told he was on leave. I you don't offer the service, don't say you offer the service.

    Stayed in August 2024

  • Reviewed: 14 August 2024

    1.0
    Absolutely Horroble Hotel!!! Stay Away!!
    • Leisure trip
    • Family with young children
    • Premium Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    Horrible check-in staff. We were given rooms above the bar. We were a family of 4 adults. The elevator fits 3 people, the corridors are dirty and smell. The rooms are old, moldy and have a view of trash. You can hear loud music till 12am clearly. The water is probably tap water, not mineral bottled water. The breakfast has 5 items. Concentrated juice mixed with water. The only saving grace was the restaurant. Me and my family had to check out the next day. The reception never provided us with a report and now are refusing to refund the remaining 2 nights. Thieves!!! This is the first time I have ever left such a negative review for good reason!

    Horrible Old Hotel. If you are a family or even business traveller please save yourself. Definitely a 1 star hotel.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    5.0
    Stay was awesome.This is my second stay. but i prefer the first stay over the second stay. very good
    • Leisure trip
    • Couple
    • Premium Room with City View
    • Stayed 1 night

    pillows were stained a little. there were no plates, spoons and folks in the room. not enough sugar packets. female staff member in the reception seems to be a little rude. No welcome drink.

    I stayed here earlier also. this place is good and privacy was awesome. room and washroom was huge.

    Stayed in August 2024

  • Reviewed: 8 August 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Premium Room with City View
    • Stayed 1 night
    • Submitted via mobile

    We had already checked out and joined family in their two rooms for their second night but just during the day because we had a late flight that evening - we needed the nature our bags Even though we had checked out a staff member accosted us as we were leaving and loading our bags in the taxi as we were leaving for the airport. No apology! Breakfast was very, very basic

    The central location

    Stayed in August 2024

  • Reviewed: 1 August 2024

    10
    Excellent. It's a nice place that can be recommended to anyone
    • Leisure trip
    • Family with young children
    • Premium Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    There's nothing to point out.

    Everything is perfect.

    Stayed in August 2024

  • Reviewed: 31 July 2024

    6.0
    Overall was ok due to convenient location
    • Leisure trip
    • Couple
    • Premium Room with City View
    • Stayed 2 nights
    • Submitted via mobile

    Musty smell, shower cold water only and some leaking with the rain from windows.

    Good location

    Stayed in July 2024

  • Reviewed: 30 July 2024

    5.0
    Passable
    • Leisure trip
    • Couple
    • Deluxe Room with Courtyard View
    • Stayed 1 night
    • Submitted via mobile

    The staff were mostly rude and unhelpful which is something very rare for this friendly country. The hotel smelled of mould and we had to ask for hand towels and a carpet for the bathroom. The breakfast was an ordered meal which is also rare, we had good buffets in all other hotels. They didn't even have the cereal on their own menu and a simple breakfast of cornflakes and toast took half an hour to serve. Overall, definitely not worth the money given there is a much better hotel a corner away, had we known what this place was like we would have opted for the other one .

    The location is great and the room is fine but thats about it.

    Stayed in July 2024

  • Reviewed: 26 July 2024

    4.0
    Old, mouldy and noisy hotel in Colombo’s heart
    • Leisure trip
    • Couple
    • Premium Room with City View
    • Stayed 3 nights
    • Submitted via mobile

    The foyer, reception and adjoining bar/dining room all smell mouldy like it’s rotten under the floors. Food in their restaurant was average at best and slow to prepare. Service from the waitstaff was terrible and don’t expect a half decent coffee. They have an espresso machine but none of the staff on hand when we went for breakfast knew how to use it properly so we ended up with terrible coffee. Our room although beautiful and with views over Colombo including the Lotus Tower, was not soundproof and the bar across from the hotel played obnoxiously loud music until 1am on 2 nights of our 3 night stay. Even pulling a pillow tightly over my head gave no relief. All in all a very disappointing and tiring stay before flying home.

    Our room was huge and well appointed. Large shower with hot water. Good cold A/c. Reception staff were friendly and helpful.

    Stayed in June 2024

  • Reviewed: 25 July 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Deluxe Room with Courtyard View
    • Stayed 1 night
    • Submitted via mobile

    -

    Excellent food

    Stayed in July 2024

  • Reviewed: 24 July 2024

    10
    the value for money is fantastic and the location is great.Great bar in old Dutch hospital nearby
    • Business trip
    • Group
    • Premium Room with City View
    • Stayed 4 nights

    Everything was perfect, nothing to complain

    Room was very specious, and the bed was very comfy.

    Stayed in July 2024

  • Reviewed: 23 July 2024

    6.0
    Pleasant stay in Colombo
    • Leisure trip
    • Couple
    • Deluxe Room with Courtyard View
    • Stayed 2 nights

    Our stay had several challenges that impacted our experience. Firstly, the cleanliness of the sheets was not up to standard, as they appeared dirty or poorly washed. Additionally, there was loud drilling every morning at 9 AM, which disrupted our sleep and relaxation. Triple check the prices (!) We also encountered inconsistencies with the breakfast pricing. On one day, we were charged 1800, and the next day it was over 2500. After some arguing, the price was suddenly adjusted to the amount from the previous day.

    The rooms were spacious offering a cozy and welcoming atmosphere. The beds were comfortable, ensuring a great night's sleep. The location is very good!

    Stayed in July 2024

  • Reviewed: 23 July 2024

    6.0
    It was probably a good hotel before, it has some nice ambiance. However it was not clean.
    • Leisure trip
    • Solo traveller
    • Deluxe Room with Courtyard View
    • Stayed 1 night
    • Submitted via mobile

    I found 2 dead cockroaches in my room after i woke up, i informed the personnel and asked them to clean the room. I left the hotel at 8 am and came back at 3 pm, at that time the room was not yet clean, very disappointing. The bed was okay, the cushion was not pleasant at all.

    The personnell was kind

    Stayed in July 2024

  • Reviewed: 23 July 2024

    10
    Overall it's a very good.
    • Leisure trip
    • Couple
    • Premium Room with City View
    • Stayed 4 nights
    • Submitted via mobile

    Lots of bubs and restaurants in the surrounding areas, nosey because of music late night.

    Very helpfull and kind staff. Good service. Nice and clean accomodations. Highly recommendable hotel.

    Stayed in July 2024

  • Reviewed: 19 July 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe Room with Courtyard View
    • Stayed 1 night
    • Submitted via mobile

    Very Friendly Staff , Considering customer requirements . Best Location in the Colombo .

    Stayed in July 2024

  • Reviewed: 18 July 2024

    10
    Very purple
    • Leisure trip
    • Couple
    • Deluxe Room with Courtyard View
    • Stayed 3 nights
    • Submitted via mobile

    Lighting in the room was not efficient, although there lots of them. None over seating area by the table.

    Huge room. Great shower. Enjoyed a happy hour beer outside watching the local cricket on the big screen. Great location to train station, Port City, beach and One Galle Face shopping mall for meals at Food studio. Hotel Sri Lankan dinner served in bamboo bowls was delicious.

    Stayed in July 2024

  • Reviewed: 8 July 2024

    6.0
    Money value hotel but not recommendable for couple
    • Leisure trip
    • Solo traveller
    • Premium Room with City View
    • Stayed 1 night

    They provide only 1 towel without any foot towel or hand towel. Sometimes feel dangerous when walking over the marble-like floor after shower. Also all rooms are with single bed only and no king-size or queen-size bed. If you choose double room, it is a room with two single bed put together side by side. If you are couple travellers, need to check this point.

    Location is ok and room is quite bigger than any other hotels in Colombo.

    Stayed in July 2024

  • Reviewed: 3 July 2024

    6.0
    Not really recommend
    • Leisure trip
    • Solo traveller
    • Premium Room with City View
    • Stayed 1 night
    • Submitted via mobile

    The room I booked with city blick was just near the bars. They played really loud music in the weekends and I couldn’t really sleep until 1 or 2 am. I tried to call the front desk, but they could do nothing. So if you want a good sleep, maybe somewhere else

    Stayed in June 2024

  • Reviewed: 2 July 2024

    6.0
    Not amazing but I’d stay here again.
    • Business trip
    • Group
    • Deluxe Room with Courtyard View
    • Stayed 1 night
    • Submitted via mobile

    The hotel had a strange smell. I couldn’t tell if it was stale smoke combined with moist/mildew environment…not a deal breaker but noticeably annoying. I only had one bath towel - no hand towel or wash cloth. The room was quiet but you can definitely hear people coming and going.

    Location was convenient and the check in process was no hassle. The staff was very friendly. The hotel is small so getting to and from the room was easy.

    Stayed in July 2024

  • Reviewed: 30 June 2024

    10
    Very nice stay
    • Couple
    • Premium Room with City View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The location and the staff. Nice bar. Very big room and bathroom.

    Stayed in June 2024

Showing 226 – 250

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