Service is very slow

Everything and the interior and the garden

Stayed in April 2025

Great room, clean spacious & quiet.

Stayed in February 2025

Lighting of the room.

Breakfast was good but lacked variety.

Stayed in February 2025

Water pressure, flow and temperature issues. Noise.

Great staff, location, clean. Went out of their way to help when we were ill.

Stayed in December 2024

A little bit more heat in the lounge and dining room will make the stay perfect.

Being a new step up, they have tried their best to leave great impression. Overall, the property is well kept n clean. It's spacious from hall to rooms.

Stayed in December 2024

Balcony furniture would be a good addition. WiFi needs improving.

W15 Glenfall is a beautiful newly developed property situated on a hill, offering great views of the town. The rooms are very spacious with comfortable beds, and the breakfast was exceptional. A special thanks to Dhiliban for being so attentive and helpful with all our needs.

Stayed in August 2024

We would have appreciated having a hair dryer in the room.

We stayed for two nights at Glenfall, and it was a lovely experience. The rooms were quite spacious, and the management kindly upgraded us to deluxe rooms, although we had initially booked standard ones. The breakfast was a nice English breakfast, and they were considerate enough to provide us with packed breakfasts on our first morning as we had an early departure to Horton Plains. The staff were very accommodating. The living room area also provided a nice atmosphere for evening tea and casual conversations. Thank you for a lovely stay.

Stayed in April 2024

There was intermittent hot water. Very low pressure water in the shower with it being cut off at times. We struggled as it was cold during our stay. There was also a very loud noise at night which we think was due to geyser or a pump fitted onto the roof.

The staff were very attentive and welcoming. They served a good breakfast.

Stayed in December 2024

Everything! From the moment we arrived we were so warmly greeted. Ranjith and his team were so helpful and always smiling, we felt very at home. Sadananda the doorman was also very welcoming and always smiling! It was my partners birthday and they kindly go him a cake to celebrate!

Stayed in January 2025

The room was excellent. We had a deluxe room with a very comfortable bed, a space heater and enough room for a reading chair. The place was incredibly cozy during a few days of bad weather. There was even parking for our tuk tuk. The staff were incredibly attentive.

Stayed in January 2025

The facilities

The staff was friendly

Stayed in January 2025

No heating, no AC, and staff left doors open all the time… so whatever weather is outside, that’s what you get inside too. Showering not possible since no water pressure and no heating. Very glad to leave !

Spacious

Stayed in January 2025

The property manager Ranjith was very welcoming and attended to our needs. The staff was very friendly. The breakfast was on point!

Stayed in December 2024

Nothing.

The property is a new establishment situated in a picturesque location near Nuwara Eliya town. The common areas of the hotel exude a warm and inviting ambiance. The staff are friendly and attentive to guests' needs. The rooms and attached bathrooms are spacious and comfortable, offering stunning views of the distant mountains. The meals were well-prepared and delicious.

Stayed in November 2024

I recently had the pleasure of staying at W15 Glenfall, and it was an excellent experience from start to finish. The rooms are incredibly spacious and spotlessly clean, offering a perfect blend of comfort and elegance. The staff were friendly and attentive, always going the extra mile to ensure our stay was memorable. Breakfast was a highlight, with a variety of options that were perfectly prepared and beautifully presented. The location is another major advantage: it is situated just a short distance from Nuwara Eliya city center, making it convenient for exploring the town and its attractions. Overall, W15 Glenfall is a fantastic place to stay, and I highly recommend it to anyone visiting Nuwara Eliya. I can’t wait to return!

Stayed in November 2024

I had a wonderful stay at W15 Glenfall Nuwara Eliya. The staff were friendly and made check in easy. My room was clean & comfortable. It’s also in a great location, close to everything I wanted to see. The customer service was excellent, and I felt very well taken care of. I would definitely stay here again and highly recommend it!

Stayed in November 2024

My recent stay at W15 Glenfall was exceptional. The staff was friendly and helpful, the rooms were clean and modern, and the breakfast was delicious. The property was well-maintained and offered excellent value for money. I highly recommend W15 Glenfall for a comfortable and enjoyable stay

Stayed in October 2024

Beautiful property located in the heart of Nuwara Eliya. Rooms are beautifully done and very spacious. I’d recommend the deluxe rooms as the views are better. Great breakfast and 10/10 for the service. Good value for money.

Stayed in September 2024

Nothing

My recent stay at W15 Glenfall was exceptional. The staff was friendly and helpful, the rooms were clean and modern, and the breakfast was delicious. The property was well-maintained and offered excellent value for money. I highly recommend W15 Glenfall for a comfortable and enjoyable stay.

Stayed in September 2024

The property was exceptionally appointed and the staff were so welcoming.

Stayed in September 2024

This property didn’t have BASIC amenities-no front desk, no phone, no iron, no swimming pool, no television. The breakfast was awful. We tried to cancel our reservation due to the lack of basic facilities but was told we could not

There was nothing to like about this property

Stayed in August 2024

Beds were too small and constant noise was there all night don’t know why

Stayed in August 2024

Nice new property, tastefully done. Rooms were clean and comfortable. The staff were very friendly and very accommodating to our requests. The breakfast was really good! Good location close to town and most activities within the area. All in all a nice cozy getaway, will stay again.

Stayed in April 2024

There are no comments available for this review

Stayed in December 2024