Staff Bad beds and covers Arguing to provide extra pillows Rooms are too basic No one helps with luggage Bad breakfast

Location

Stayed in September 2022

Room Carpet was smelly, they charged me for extra taxes not much just 2$/night and had to pay it in cash up front, when cheching my invoice the taxes were already paid through Booking, so that cash payment was a scam.

the room is actually good and bed is also good, restaurent is good with Excellent vibes and decoration.

Stayed in September 2022

No complaints.

it’s a modern, comfortable hotel in a lovely neighborhood. The staff were very helpful and pleasant.

Stayed in September 2022

huge room. super comfortable king size bed. awesome breakfast and restaurant. great location. loved it!

Stayed in September 2022

it’s beautiful, well located and everyone is super welcoming and friendly. they go above and beyond

Stayed in July 2022

no drainage in shower leaked out of bathroom into bedroom and had to mop up lots water only set up for one person each day - so only one towel no hair dryer no kettle air conditioning smelt of cooking

first impressions - modern and stylish nice decor

Stayed in June 2022

The only comment I would make is that there was not a clothes hook behind the bathroom door, Great towels but you were forced to fling them on the bathroom floor. Most guest presumambly do but I like to hang my towell up

the staff were exemplary from porte, receptionst, chambermaids and restaurant staff. Wonderful breakfasts buffet with great service. No lining up for tea or coffee or waiting in fron whilst your eggs are being prepared. Wonderful smiling service and the best baguette toasted bread I have tasted in my life.

Stayed in June 2022

Carpeting in hallways needs to be cleaned...or better yet, REPLACED! Nice boutique hotel with good location, but needs some definite improvement in some areas stated earlier.

The staff in the restaurant were great. Very kind, friendly, and helpful, especially at breakfast. They were wonderful! Also had a great shower in our room. Very good water pressure!

Stayed in June 2022

n/a

vibe!

Stayed in May 2022

Everything seemed perfect about this hotel so I was really excited to stay here. Upon arrival I was told by staff that I actually only paid for one night on Booking.com (when the reservation confirmation clearly said I paid in full). Arguing with them was pointless so I ended up paying my reservation price for each night of my stay!!! Following my stay I went through a lengthy process with Booking.com to try and get my extra charge refunded. This is the point at which the experience really went sour because the hotel rather than owning up to their mistake and issuing a refund, attempted to lie about my stay. Their first excuse was that my card was only preauthorized and not charged. This was clearly false as discussed with them during check-in and as seen on my bank statement. Their second excuse was straight out infuriating, they claimed I asked for a bigger, 'nicer' room and hence the extra charge. This was completely ridiculous. Because of their repeated attempts to lie about the extra charge, I ended up trying for more than a month and lots of customer service chats to get my refund. A really nice hotel experience completely ruined by their greed and attempts to get more money than advertised out of clients. Would definitely not recommend anyone to stay here, especially since Casablanca is full of nice, similarly priced hotels that hopefully won't attempt to try and inflate your bill.

Stayed in April 2022

I really really wanted to like this hotel. My biggest issue was that the wifi was VERY unstable. I needed it for work. I alerted them upon arrival of this and they tried to "trouble shoot." They "worked on it" for 2 hours but it remained an issue and I was getting the run around. The bathroom only had one large towel and one handtowel while there were 2 of us. I called for another set of towels which never arrived. I was in room 501 next to elevator and at one point I received a call to ask if I could go close the elevator door because the elevator was stuck. How is that my job? The wifi situation was intolerable for me so I shortened my stay from 2 nights to 1. When I checked out the front desk person was surprised although booking.com assured me that I would get my second night refunded. Upon check out I still had to pay tax on the second room night. The front desk person told me that the IT guy had arrived and they were working on the wifi issue, but I was already over it. I think it is reasonable that if wifi is advertised one can expect stable wifi at this day in age. Booked a room at the Barcelo Anfa.

Modern clean room with comfortable beds and 2 English speaking movie channels. The hallways were another issue tho.

Stayed in April 2022

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Stayed in April 2025

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Stayed in March 2025

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Stayed in March 2025

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Stayed in January 2025

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Stayed in February 2025

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Stayed in February 2025

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Stayed in January 2025

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Stayed in January 2025

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Stayed in December 2024

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Stayed in December 2024

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Stayed in November 2024

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Stayed in July 2024

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Stayed in April 2024