On Wednesday 12th April I went to Cafe M (the French Restaurant) and when I asked for the menu the waiter approached me and stated that they cannot host me and offer me food because "I am an Arab" and they don't offer food to Arabs during Ramadan as per the hotel's policy and that if I want to eat, I can only order through room service. It sounded extremely inhuman, discriminatory and disrespectful especially that although I am an Arab but I am not a Muslim hence I don't practice Ramadan. When I insisted that I am a Christian and they cannot discriminate me like this, then the waiter brought the menu and accepted my order. I have traveled around 30 countries around the world and this is by far the worst experience I have ever faced as a human, hence my decision to boycott the Hyatt Regency Chain.

The location was good and the food was at a good standard. Most of the staff were very helpful and welcoming.

Stayed in April 2023

very very slow to receive food in room service and French cafe expect to wait over 30 minutes for it to arrive

opulence outside French cafe buffets position

Stayed in April 2023

Executive Lounge was fabulous

Stayed in January 2023

1/ very very limited vegetarian food choices- only pizza and pasta, and vegetarian Tajine. 2/ very weird that the bathroom door is completely transparent- glass, see through. If you are travelling alone, it is okay but as a family it was very strange. You have to switch off bathroom light to use it if there are other people in the room. 3/ toilet is separate but doesn’t have a washbasin. So you use the washroom and then come to the glass bathroom to wash hands! It was bizarre! 4/ no tea making option in room- only coffee!

1/ location is convenient. 2/ hotel is old but good in general. 3/ breakfast was standard with limited gluten free or vegetarian choices.( mainly fruits, egg if you eat, potatoes, and salad.) 4/ mineral water in rooms 5/ Staff in the Executive Lounge- Mr. Seddik was always very welcoming and happy to make you feel comfortable. When he realised we were vegetarians, he arranged salad for us the next day. Really appreciated his happy attitude.

Stayed in December 2022

Nothing

Prompt reply for any request. The staff was amazing responsive and kind

Stayed in October 2022

Our air condition caught fire and was billowing smoke. They offered for us to change rooms but it was over and we had already unpacked. The hotel should have at least compted our dinner in the resturant. For such a high end hotel that was truly unacceptable.

The location was a good tourist location.

Stayed in October 2022

if you don't get the breakfast included in the room rate, the price on-site seems too high to me. To be honest, paying over USD 25 per person for a buffet breakfast in Morocco when you're a guest in the hotel doesn't make much sense... I understand you pay an additional fee, but USD 25 is not in line with context in my opinion.

Very comfortable hotel, with all amenities that you might need. Great pool with entertainment during the afternoons. The on-site restaurant serves delicious food and have entertainment at night. The location is great, with easy access to the most important places to see in Casablanca.

Stayed in August 2022

The bed was a little too firm, but otherwise no complaints.

Very beautiful and clean and close to many attractions. The hotel restaurant was well decorated, delicious food and great entertainment.

Stayed in October 2022

Nothing

Hotel is more than excellent I like every thing

Stayed in September 2022

nothing

Everything, perfect location next to the old medina. And very nice service from all of the people who work there.

Stayed in August 2022

It would have been nicer with more soft and relaxing music at the pool.

A genuine hotel with beautiful decorations and an ambience that truly stands out. Very professional staff with an eye for details. The executive lounge is nice with a view over Casablanca. The buffet at the lounge is good and varied, and Mr Seddik at the lounge gives the very best and warm service. Very good breakfast in a beautiful and unique dining room. Lovely pool area surrounded by many trees and plants.

Stayed in July 2022

AC wasn’t working in the lobby and in the room it was very weak.

location and staff

Stayed in July 2022

Friendliness and helpfulness of staff Cleanliness and food

Stayed in June 2022

room furnitures

staff

Stayed in May 2022

the value for the 8th floor is poorly advertised and not worth the money. rather book a standard room at the flat rate

staff were great and the rooms weee amazing

Stayed in May 2022

rooms were old, passage carpets old & smelling, mens steam didnt work, 2 rooms had plumbing issues

staff was very polite, helpful. Sedick at the lounge was very courteous & helpful. the bfast manager & team were very very helpful & made a special Jain bfast for our group of 22 ppl

Stayed in May 2022

I had only one minor issue..the bathtoom shower hot water tap had very low pressure.

This is a very lovely hotel. The staff was friendly and accommodating. The breakfast includes a variety of options both continental and Moroccan. My room was cIean and spacious.

Stayed in April 2022

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Stayed in April 2025

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Stayed in April 2025

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Stayed in April 2025

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Stayed in April 2025

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Stayed in February 2025

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Stayed in February 2025

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Stayed in March 2025

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Stayed in March 2025