Room small vs other hôtels and vs the hôtel rating Limited breakfast Cleaning supervisor talking loudly our room Hotel en travaux Price expensive vs hotel offering

Room clean

Stayed in April 2024

Overall, we did not feel like this was a five star experience; we stayed at the sister hotel in Casablanca which was 100x better in every respect. A few suggestions 1) The plumbing in the ladies washroom in reception needs to be repaired - smells terrible. 2) One room was only ready at 6pm... very late (only a dune & not a mountain view as promised). 3) To train the front desk staff better regarding give tour advice (many places closed early during Ramadan). 4) The food service area was very dark, need to improve the lightening & the floors were very dirty (at dinner & breakfast). When it rained there was no effort nor initiative to put a mat down, for guests to wipe their feet. 5) No umbrellas available at the hotel; recommend to at least sell some at the shop, especially as the walkways to the rooms are not covered. 6) The door on my sisters room balcony did not lock; the reception said not to worry but they should have said it will be repaired, especially as there were many construction workers on site. 7) Each room only gave 2 x 330ml bottles of water; when we asked for more the house keeping staff complained. 8) Reception said we could not hire a car by the hour, only half or full day, and they did not give receipts for the payments, despite my asking multiple times. The vehicle was dirty inside & seats torn. 9) Suggest to give smoked salmon for breakfast & only the ladies making the bread were friendly; the rest of the staff were unhelpful and unfriendly. At breakfast at 8am there was only one server despite there being nearly 50 guests. Staffing needs to be managed better. Staff seemed to only do clearance & no serving e.g. of coffee. 10) Dinner - some of the salads tasted old & bread was not fresh. 11) One of the younger porters/ concierge was very rude, and said only check out guests can use the buggies, despite our room being > 500m from the reception & dining hall. This did not feel like a 5 star service.

The hotel is away from the hustle & bustle of the city. It has nice gardens. The bathroom was great & we liked the push buttons for the showers.

Stayed in March 2024

Extremely clean and well-kept Will be staying here every time I visit Marrakech now

Stayed in March 2024

The security entrance card didn’t work once so we had to go to reception to have it reactivated. They were professional and quickly resolved the problem. It didn’t happen again.

The staff were amazing! The hotel is the perfect getaway from the busy city life.

Stayed in March 2024

N/A

Pure enchantment, peace, relaxation and spiritual recharging of my batteries coming form Boston I was lucky it was sunny. The staff especially the 3 Fatiha sisters were delightful, kind and Fatiha’s msmen was the best. Thank you Mustapha at the front desk and Abdelillah, the best mini- cab driver!

Stayed in February 2024

Everything

Nothing

Stayed in January 2024

Very minimal food options for during the day. Mini-golf facilities are old and not maintained. Staff were pleasant but service was slow. Breakfast was very chaotic and difficult to get crockery, food and glasses.

Nice venue that was easy to stay in with a comfortable room.

Stayed in November 2023

Beautiful, well kept garden and clean

Stayed in September 2023

The Check -out was a disaster . Beside the bellmen , i felt i was just a extra express guest . I ordered room service it quick the burger was excellent but the dessert chocolate tart a disaster a joke . No amenities. Even as a barcelo member .

The hotel was looking great the check-in was amazing.

Stayed in August 2023

Mattress was hard Toilet too high

Beautifully clean space, gardening was perfection Staff were very friendly, helpful and kind Food was AMAZING!!!!!! Only ate out of the hotel once and it wasn't worth it. Had breakfast only but ate dinner at hotel approx. £30pp Adults only pool was calm, quiet but with friendly people Drinks were AMAZING! Free hourly daily shuttle bus from hotel to main Marrakesh where the market and souks are There are also cabs outside Most excursions can pick you up from the hotel

Stayed in May 2023

nothing

clean, spacious , functional

Stayed in May 2023

Having stayed at the Barcelo resorts in the past, we had certain built-in expectations - unfortunately, these did not materialize. On the first day of our stay, we went to the Sushi restaurant. After waiting for almost one hour, we were told that there was an issue with a Chef and that no food would be served. Two days later, we re-attempted to eat at the same restaurant. Unfortunately, we spotted some rather "unusual" practices - food being sent back to the kitchen by one table being given to us, bread basket taken from our table and given to another table. However, what was the most aggravating point of our stay was the safety/security issue. While throughout our stay, we systematically used the safe provided in our room, on the afternoon of the last day, we forgot to place one of the wallets in it. The next day early morning (at the airport - about to board), we realized 200EUR was missing. Subsequently, we tried to reach out to the property over the phone, emails, and Booking.com messaging - no replies. In addition, four days after checking out and making full payment, we are still waiting for the deposit to be released. Based on the above, we cannot recommend Barcelo Palmeraie to anyone.

The kids club and the staff there, animators, well-maintained landscaping, pools, and free shuttle to the city center.

Stayed in April 2023

1. the family rooms are not big enough for even a family of 4. there is decent sized bed and then just a L shaped sofas which do not pull out to make a bed. 2. poor welcoming upon arrival and information given apart from breakfast times. no idea about restaurants, kids club times etc 3. breakfast and dinner buffets are a nightmare: always waiting for cutlery to be set up etc. 4. no labelling of buffet food 5. walk back to the hotel room can be quite long from pool etc. no buggy’s readily available for families with kids to be transported back to hotel rooms

size of complex cleanliness. was always being cleaned pool areas large and enough loungers for everyone stunning scenery of plants and trees and very well kept by their gardening team

Stayed in April 2023

They didnt refill the coffee packs in my room so i had to call the reception every morning and wait for at least 20minuts to get the coffee packs, also they didnt really clean the room well especially teh bathroom.

Room was spacious

Stayed in March 2023

We had terrible experience in the hotel. We booked one night, and the price was honestly very attractive saying “only 4 rooms left”, so we thought its probably some offer, etc. We booked, came to the hotel, checked in, payed exactly the amount in our reservation and honestly had a good time. Once want to check out the next day we were stoped by assistant manager saying that it was a mistake in a hotel system and we had to pay an extra amount which is around 5 times more than what we already payed. The person was very rude, shouting and threatening us. And said that he will not let us leave the hotel untill we pay, and if we leave, he has our card details and cut the money he wants. He also said “if you dont have money than you shouldnt come to a 5 star hotel”. We called booking.com and the customer service was very polite and helpful assuring us that we are free to leave and they will contact the property.

The property itself is good

Stayed in March 2023

The coffee as I have milk allergy there was no alternative milk option.

Fantastic friendly staff and helpful. Beautiful environment for relax with family, kids or even alone. The room was comfortable and the food was great! We had good help with all the programs we wanted.

Stayed in February 2023

NIL

everything

Stayed in January 2023

Everything was amazing. The quality of service and staff was excellent, very friendly and helpful when you needed help. The accommodation itself was just amazing, honestly if I could give this 6 stars instead of 5 I would.

Stayed in February 2023

N/A

Staff was amazing and great price!

Stayed in December 2022

Room was mildewy and malodorous to the extreme, had to check out after first night and find a new hotel despite them changing our room.

great facilities, friendly staff

Stayed in October 2022

Went all inclusive, however, was not told about what was full included in the package so missed out on day 1 with evening drinks at the bar and snacks by the pool. Only found out when I asked about it which is a shame.

The room

Stayed in October 2022

the hotel is very dated

it looks like a hotel from the 80's

Stayed in September 2022

Please improve on the above, several important information leaflets and items were missing from the room, such as toilet paper, do not disturb sign, cups and directory numbers to call services within the hotel.

As a family we required several rooms close next to each other which we asked for a month in advance and it was not done, so caused us a lot of inconvenience.

Stayed in September 2022

food at the pool bar / room service is expensive would be better if the shuttle could drop off closer to jemaa el-fna as it was long walk to where it drops you off at the parking spot

smelled really nice throughout the hotel. it’s really big and clean and the garden is beautiful and taken care of and watered daily. it’s nice and quite was amazing to chill and relax at the end of my travels. staff are very attentive. daily room cleaning was nice. the hotel is modern. The shower had good pressure. the room was bigger than I was expecting and had strong AC. the pool is a good size there’s no music so it’s nice and quite and relaxing. they do have another pool which is the zen pool. the water aerobics was really fun to do. that was the only time they had music on. there’s plenty of sun loungers which are comfortable and big sun umbrellas. they have a free shuttle to the main city multiple times throughout the day which you can book anytime and drops you off at koutoubia. my flight was at 8pm and they let me use the pool after checkout which was really nice.

Stayed in September 2022