There are better locations in the Medina, it’s more in the local area and not so nice to walk home during the night. It‘s very loud, also during the night and the entrance is in a dark street and you always have to wait until someone opens the door for you, because they don‘t give you keys for the main door. The room was not ready when it was indicated and there were not enough towels, also the cleaning ladies did not lock our rooms again after cleaning during the day. The bathroom is not really what you would expect from a 5 star apartment and there wasn‘t a lot of kitchen equipment available. There was also not much choice for breakfast. They have a lot of cats in the Riad which can become annoying at some point.

Very spacious apartment with 2 terraces, your own kitchen and 2 bedrooms Friendly host

Stayed in May 2024

Great

Great

Stayed in April 2024

I was very disappointed as reviews did not match the property as it was in need of a lot of repairs and a good clean it was also very hard to find the property as the gps sends you to wrong place

The kittens outside our window

Stayed in April 2024

It’s difficult to find the way to the hem al fan, at night it’s absolutely not considered for ladies . The Bab al Aylan district is different from other districts around the medina. In the Riad: The spa is not working, tea costs 150 dirham, dinner 300. These prices are not in the range for the quality. The room is small and not well ventilated. The Riad is loud . The first Riad where I didn’t feel well.

The two guys which run the daily business were extremely friendly and helpful.

Stayed in February 2024

Cleanliness of the room Shower was not clean Shower head broken Area not safe very far to walk from the entrance

Breakfast was good Host & 2 female staff was good

Stayed in January 2024

Needs some invest in renovation.

The team was very kind, gentle and helpful.

Stayed in January 2024

1. The room was in the ground floor so we were disturbed late night and early morning when there were guests or anyone sitting in the courtyard. 2.The courtyard was cold but there was no warmth set up. 3. Handles in the room were broken and it well it was not maintained as there was a lot of musty/dust smell in the cupboards. 4. The staff at the reception is also the one who helps with breakfast so the poor man had to run around a lot . This place definitely requires more staff

The staff is really good. Yaseen tried everything he could to help us out whenever we had a question.

Stayed in December 2023

Sadly there was no room at the property for us so after dinner we were transferred to a nearby riad. They’ve lost some rooms due to the earthquake and were overbooked so we were transferred to another riad nearby, which was fine but just not where we booked! Also a bit frustrating to check in twice as we wanted to get out to the market at night.

We were welcomed and the team were absolutely brilliant, so friendly and had set up dinner for us despite arriving quite late.

Stayed in October 2023

Negatives: -the hotel is very old and hasn’t been renovated in a really long time. If you like this kind of vibes, this is the place for you. -location: you need at least 20 min walking through crazy busy streets to get to downtown, no restaurants are close by so you always have to walk far. The area is not very touristic and more local; -breakfast is very basic. 2 pieces of crepes with Marmelade and honey and 2 pieces of locally baked bread/pancake kind specialties every day, no eggs, no fruits.

Positives: -The staff at the property is the biggest highlight of our stay. -internet connection was good to work remotely and do video calls

Stayed in October 2023

Location, having a difficult time to contact with property manager. Staff at the location was very nice. I was charged twice for one night.

Staff

Stayed in August 2023

Location of the property. Very difficult to find. Had bad experiences with locals when looking for the property after a day out. Wifi in the area didn't have good reception. It was scary that might not be able to get back to the place safely.

Staff was wonderfull. Very friendly and helpful.

Stayed in August 2023

Staff were fantastic specially Khalid and Ayuab were very helpful. Thank you

Stayed in July 2023

Our bathroom sink and shower drain were not the best. The water did not drain properly and did so very slowly. The shower head did not stay in its place and kept dropping off, which can be dangerous if the heavy metal end falls on a guest's foot! Please fix these for the next guests.

The host and the staff are great and helpful. The inside decor is nice. The host was super nice to send her staff to meet us at the street entrance as a guide. The same staff member also helped us to the nearest taxi stand.

Stayed in July 2023

I had a total of 3 rooms my kids had double rooms seemed ok. we stayed 1 night I had the presidential suite ! it was awful unkept . the room was clean but not up to standard even the private rooftop the furniture was old I was soo disappointed. if you stay don’t get the presidential suite it’s horrible and needs to be redone see pics

The best thing about this property is the staff Ayoub and Mohammed if it wasn’t for them I would have stayed elsewhere. Breakfast and dinner was also great. Mahommed thank you for taking time to calm us down and making us welcomed

Stayed in May 2023

Location in a street alley that becomes a market during the day. chaos with people and bikes. Airport transfer expensive & drops u off main street. Additional hidden fee of 10 € for tip to the guy they send to fetch us.

Spacious room. Nice staff

Stayed in May 2023

Extremely unsafe location, got assaulted right in front of the property. The room is not clean , mould on the wall, terrible smell, lack of air.

Staff (Ayoub) was friendly

Stayed in May 2023

While our stay at the hotel was overall very enjoyable, there were a few minor drawbacks that we noticed. Upon our arrival, we noticed a strong smell of chlorine coming from the pool in the middle of the Riad. Additionally, the hotel's location was a 20-minute walk away from the Medina, although the walk was relatively easy and provided a glimpse into the authentic side of Marrakech. Finally, we did notice that the hotel itself seemed a bit dated, although the price point was excellent for the value offered.

In this hotel you'll be welcomed with open arms by Ayoub, the most incredible receptionist. Ayoub is not just friendly and supportive, but he goes above and beyond to ensure that your stay is nothing short of perfect. And you can really tell that his warm hospitality and service is not just put on, but it truly comes from his heart. He spread good vibes across the whole hotel and his knowledge of the local area was invaluable. Anyone who stays here will be blown away by Ayoub's kindness, warmth, and exceptional service!!

Stayed in March 2023

as above

a traditional Riad warm room but small had to climb into bed took a time (1day) to get correct room Be aware in house dinning experience miserable expensive for the quality will not return Mike UK

Stayed in February 2023

TV WAS SET TO ALL GERMAN CHANNELS. BATHROOM SINK WAS BLOCKED MOST OF THE TIME AND SMELLS COMING FROM DRAINS. BREAKFAST WAS VERY BASIC. LUNCH AND DINNER WAS LIMITED IN CHOICE AND OVERPRICED. ALL EXTRAS HAD TO BE PAID IN CASH. THE AIRPORT SHUTTLE COST 30 EUROS AT LEAST 4 TIMES DEARER THAN A TAXI.

ONCE INSIDE THE BUILDING IT WAS QUIET.

Stayed in February 2023

Natinghoror danger rabiş şhit

Nating

Stayed in December 2022

Location

Only riad abelia

Stayed in December 2022

the fountain on the picture is really dirty, nobody would want to sit in it. the location is not ideal. last night we rather ordered food to the accommodation to avoid walking in the neighborhood…

the staff was friendly

Stayed in October 2022

the staff were horrible (october), barely wanted to get up to help us check in! no welcome, and extremely rude towards the two women in our group (4). the word extremely is not an exaggeration but exactly how they were spoken to and treated!

the picture u see is basically on a very good day! keep that in mind

Stayed in October 2022

We were asked to pay EVERYTHING in cash. Although the credit card served as a guarantee, the defective device simply had to be replaced. You can’t ask tourists to withdraw large sums of money and carry them halfway through Marrakesh. It’s a NoGo.

Youssef & Soufiane were outstanding. The Ladies who kept our apartment clean, too. The Riad is a beautiful, great place.

Stayed in October 2022

The worst location. When we arrived the front door was open but no one was in reception or picking up our calls, when they finally came and my friend questioned the safety of the riad as people had followed us there and the door was open, the guy at reception reassured her that it was perfectly safe to stay here and we would be fine. First night we come back during the night, no key to the front door and are waiting outside for someone to open the door, had to ring the door bell five times baring in mind the area is not safe at alll, worst part of the medina. Then the next morning he told us we don’t have to ring the bell 5 times and need to be patient? At 5 in the morning when we’re stuck outside as none of the keys given to us work on the front door and no one is answering??? Then later that evening we are going to a restaurant and ask him to order us a taxi as didn’t feel safe walking out and looking for a taxi at this time to which he said you can get one from the Main Street and told us to walk down there, which is where my friends phone was then robbed. When we asked him the next morning why he didn’t just get us a taxi he said he assumed we wouldn’t be willing to pay €20 and since we managed to get around fine the day before we can do it by ourselves again? No sympathy what so ever, and we went out during the day before, not at 10pm. What he was saying also wasn’t making sense as he told us during the night that the police came and spoke to him and said they couldn’t find the phone in the location on find my iPhone but then in the morning said they only came and took his details and nothing else, not really adding up? The women working there were lovely and the breakfast was great however if you care for your safety at all, I honestly wouldn’t stay here, especially as a women.

the breakfast was good & the women working there were extremely nice

Stayed in September 2022