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Reviews of Riad Elite

33 Derb Shbanat, Kasbah Medina, Kasbah, 40000 Marrakech, Morocco

#1085 of 1,288 hotels in Marrakech

Guests' Choice

Review score

Based on 177 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.7

  • Location

    8.1

  • Facilities

    7.5

  • Staff

    9.3

  • Value for money

    8.2

  • Free WiFi

    8.7

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Showing 76 – 100

  • Reviewed: 1 June 2024

    10
    Had a very short stay, it all went well
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    No number or name on the property

    We arrived at the property very late at night, due to a 2 hours flight delay, it was not very easy to find the place at first. Staff very polite and friendly, and the rooms are good size and clean. Had a nice breakfast on the roof terrace. For the price we paid, it was very good.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    5.0
    Second stay at this riad was cancelled, rude communication!
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted via mobile

    Our second stay was cancelled hours before arrival. I don’t know with whom we communicated via WhatsApp but initially this person promised to arrange an alternative accommodation. When I did not respond immediately, I texted back after an hour because we were in the process of mounting the bus to marrakesh, this person told me I was too late and that he/she wouldn’t help us any more. Communication was very rude. This is a pity. Our first stay was lovely but now I must warn people to book a room at this riad.

    Breakfast at terrace and Amir who received us when arriving.

    Stayed in April 2024

  • Reviewed: 3 May 2024

    5.0
    No more than one night - for this rating, this property is an imposter.
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The beds are uncomfortably hard. The room and bathroom are very cramped and there is no natural ventilation. There is a really strong smell of sewerage in the bathroom.

    Clean and well presented common amenities. Good breakfast.

    Stayed in May 2024

  • Reviewed: 10 April 2024

    1.0
    Very poor
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Noting plus l

    Very badno

    Stayed in April 2024

  • Reviewed: 7 April 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Deluxe Suite
    • Stayed 2 nights
    • Submitted via mobile

    Stuff is amazing! Thank you for your help to organise our leisure activities there. Everything was perfect.

    Stayed in March 2024

  • Reviewed: 30 March 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room is huge and clean. The location is in the center but very quiet. Nawfal is the best, he is so friendly and lovely. I felt like home

    Stayed in March 2024

  • Reviewed: 18 March 2024

    10
    Perfect place for a stay in Marrakech
    • Leisure trip
    • Group
    • Deluxe Suite
    • Stayed 2 nights

    Our stay in this Riad was absolutely perfect. Beautiful place, we had a big room for 4 person, with a wondeful terrace. Nice position, 10 minutes walk from jamaa el Fnaa place. Super breakfast in the morning and the guy was really very nice to us and helped us solving everything. Really a perfect place for a stay in marrakech!

    Stayed in March 2024

  • Reviewed: 13 March 2024

    2.0
    I can't understand the good reviews it's an absolute kip. Stay away!
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights

    The Riad is in a noisy, rough area; when I arrived, it took 15 minutes to find it as there was no signage. I then had to wait 10 minutes for somebody to check me in. My room smelled of sewage, and all of the walls were damp. The towel was threadbare. I didn't mind the bed being rock hard, but I could hear arguing all night from next door and motorbikes up and down the lane. When the room above me used the toilet, I could listen to everything, and when it flushed, it woke me up on a couple of occasions. There was no hanging space, the shower was broken, and the toilet seat was loose. No space in the bathroom. The Riad is similar to how it looks in the pictures; they were enhanced. I have used booking.com many times. This is my first complaint. It's a dump!

    Absolutely nothing.

    Stayed in March 2024

  • Reviewed: 3 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The bathroom is really small and the bed super hard.

    The staff were really helpful and friendly.

    Stayed in March 2024

  • Reviewed: 15 February 2024

    1.0
    We had to leave because it didn’t feel safe to stay here. It didn’t look like what we saw on the website, at all
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It was on safe. The widow has no luck The shower and toilet was so tight No sign to say we were at the right hotel I Will attach some pictures

    Nothing!

    Stayed in February 2024

  • Reviewed: 29 January 2024

    10
    Apart from lighting everything was reallyyy goood
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The lighting could be brighter in rooms, its very dull. Need more lights around the room and the area.

    Amin was really nice and welcoming he went overboard for us. He helped us throughout our stay, felt like as if we are staying in our own house

    Stayed in January 2024

  • Reviewed: 26 January 2024

    10
    A very excellent and kind host, great location and nice place!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    /

    A very excellent and kind host, great location and nice place!

    Stayed in January 2024

  • Reviewed: 18 December 2023

    6.0
    Pleasant
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Thought the rooms were very small. The price was very high compared to other, better Riads. Pillows and mattresses were only ok. Breakfast needs to have some consistent protein like eggs as per the photos on website. Booking.com says 'Total Cost' when it should read 'Total Cost excluding local taxes'. Very annoying additional fees to be paid independently at the property.

    Staff were very good. I asked for eggs for breakfast ( as shown in the breakfast photos ) and they happily obliged. Very kind offers to help with information and luggage storage.

    Stayed in November 2023

  • Reviewed: 27 October 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No answer when checking in late. Shower leaked into room making floor slippy and soaking bath mat

    Stayed in October 2023

  • Reviewed: 22 September 2023

    10
    Homy & quiet familiar stay
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Internet went weak sometimes.

    The Riad is wonderful and cozy, perfectly taken care of and the amability of Amin is boundless. He kindly helped us on many requests, such as late check-in, providing stable wifi for having an important call, and leaving our luggage for the desert trip. The riad is in the Kasbah area, which makes it much more quiet than the ones in the Medina's madness. Also, you have cheaper restaurants in the main street on the way to the center.

    Stayed in September 2023

  • Reviewed: 11 September 2023

    10
    4.5 star
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Not able to communicate in Arabic. My fault.

    The hospitality and the food

    Stayed in September 2023

  • Reviewed: 31 August 2023

    1.0
    This Riad should not open the door to guests since it doesn’t provide even cold water to take a show
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    Riad Elite was very hard to find. Hidden in tiny street with no clear signage nor parking space. When i walked it to what supposed to be a suite, it was like an oven. When i asked an employee ( Amune) that I couldn’t sleep in the heat, he pointed out to me a small A/C unit in the connecting room. It was 2am and had no choice. But to sleep in the heat. When i wanted to take a shower to cool off, there was hardly no water. The bed was extremely uncomfortable and making lots of noice every time i turn. I complained to the same employee who advised me the water will come in the morning. So I couldn’t take a shower either. Whem i woke up in the morning i saw a roach in the shower. I oacked my clothes when went to have breakfast to be told it was over by 10:30am. Amine did not mention anything about breakfast time nor did he answer my question. My suggestion: DO NOT STAY AT THIS PLACE EVEN FOR FREE

    I didn’t like anything in this place

    Stayed in August 2023

  • Reviewed: 22 August 2023

    5.0
    Passable
    • Business trip
    • Family with young children
    • Deluxe Suite
    • Stayed 1 night
    • Submitted via mobile

    We were in the last floor and the Clim was not working properly

    The person working there was very professional and helpful

    Stayed in August 2023

  • Reviewed: 21 July 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Deluxe Suite
    • Stayed 3 nights
    • Submitted via mobile

    The AC on last floor very poor

    Stayed in July 2023

  • Reviewed: 11 June 2023

    10
    sincere recommendations, clean, calm, safe,
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 14 nights

    I spent a wonderful and unforgettable 14 days in this beautiful Riad.It is located near the Bahia and Badi palaces, and you have an easy 25-minute walk to Djemaa El Fna, which is great for getting to know beautiful Marrakech.The riad is extremely clean, the rooms are comfortable, they have air conditioning, as well as a terrace where breakfast is served.The atmosphere is real family, and you can especially rely on the young guy Amine, who will do everything for his guests.Although breakfast is served between 8:30 and 10:30, when I went on trips earlier, Amine always got up early and made me breakfast. Nothing was ever too difficult for him.He will even offer you his mobile phone number, if you happen to get stuck somewhere, you can call him and he will come pick you up.The breakfast was rich, always fresh, and you also get fruit with it...Riad is easy to find on google maps and there is no chance of getting lost.The rooms are cleaned every day.If you are going on trips, ask Amine for trips, he has a good offer. They are much cheaper than local sellers or the gyg app.In the end, I can only say a big thank you to Amine, Lamia, Abdul, Rabiaa for making my stay pleasant, safe and unforgettable. See you for sure. I sincerely recommend Riad Elite. Maja

    Stayed in June 2023

  • Reviewed: 18 May 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Staff were very friendly and helpful. Very nice traditional Maroccan breakfast. Very good value for money.

    Stayed in May 2023

  • Reviewed: 6 May 2023

    5.0
    Passable
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 4 nights

    We were changed to another Riad first night. On the second night we slept on other room and changed to the definitive one the third night. They told us to keep the lugagge on the temporary room and then they changed them to the new room without asking. Dont like other people to touch our things. No gluten free options.

    Nice breakfast but no gluten free options as we asked since my friend has celiac dissease. Free tea when asked, towel change everyday. Staff was really nice and friendly. Location is good, only 10 min walk to the central plaza.

    Stayed in May 2023

  • Reviewed: 30 January 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The location and the staf.

    Stayed in January 2023

  • Reviewed: 25 January 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    it was cold, AC didnt really warm up the room. The smell from the bathroom isn't pleasant.

    the breakfast was out of this world good

    Stayed in January 2023

  • Reviewed: 12 December 2022

    6.0
    Good enough for just one night
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    The room was quite small and cleaning can be improved.

    the staff was very kind and helped us with the taxi

    Stayed in December 2022

Showing 76 – 100

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