The hotel wasn't busy but except for the restaurant staff who was helpful and attentive every single time, the reception staff didn't seem too bothered. Everything needed to be reminded/ requested more than once. The hairdryer wasn't working and they couldn't give me an alternative so ended up going out to NYE dinner & show with wet hair and my friend could not wash hers for this reason as she refused to go out with wet hair. This is unheard of at a 4* hotel. It took a while until they got one for us. Have heard other people in reception saying 'we've asked for.... but didn't get it'.. Seems a trend...

Really liked the serenity of the hotel! Even though it meant taking a cab each time we wanted to leave the premises, coming back to such a serene place after the business of Marrakech felt amazing. The gardens are beautiful

Stayed in January 2024

It was my first time in Marrakesh and I was very excited as I was going only for two days to rest and relax.i wasn’t planning on leaving hotel as I was travelling by myself. I’m not happy at all. I have booked trip from london to Marrakesh as a quick relax for hammam and massage.i have send e mail days before arrival asking for offer but nobody replied to me. So I booked with receptionist the best offer on arrival at 12 am for next day at 6pm only to find out at 6.05 when I went to reception that that something is broken and there is no hammam or massage. Nobody has told me anything for 1.5 day.i had to book myself taxi and find it in the centre.very very very disappointed.i didn’t get no help from staff members.what is more disappointing there was maybe another 4-5 people staying there so it wasn’t busy at all to forget to inform me. Staff members were polite but very slow. Sunbeds was not very clean and curtains in the room very dirty.

Weather was beautiful and location was quiet. I like the design of the place.

Stayed in December 2023

Breakfast is very, very poor It was very cold in the room, even with the air conditioner . The tent was nice when you saw it at first but in reality it wasn't in good condition, the water and air who could enter from different places .

The garden and personal

Stayed in December 2023

SERVICE - or more lack of it. This is beautiful property with the staff that works there are just useless. They barley speak English, they are slow (30 min to 1h waiting for food). Also it looks one person basically do everything (deals with orders, prepares drinks/food, do the reception stuff). Hence why they are not good at anything and it gave us really bad aftertaste after staying in this Riad. Another bad situation , one day cleaner just came out of nowhere to our room around 6pm and she didnt even knock the doors, just opened it. Luckily we were both chilling just in bed watching tv, but it put us in very uncomfortable situation, (they dont provide with "do not disturb" signs) - FOOD - overall food was just average. I don't understand all those good reviews here. We have been on Full Board option, and what surprised us, that we DIDNT have any choice of food. There was only ONE dish per lunch/dinner predefined by the kitchen(no choice à la carte), and if you wanted something else, you would be charged extra. They didnt even ask if we like the particular dish, they just served it like to the children in the school. Breakfast offered some options (buffet style), but just between bread, jam, and some vegies, (no cheese, ham) and everything always looked like "previous day leftovers". Example - one day we had very late dinner (pizza) and we left half of it, turned out it was served the next day in the breakfast buffet. It was disgusting that other people were offered our leftovers from last night at the breakfast buffet which they didn't even know about. - please note all soft drinks are extra paid (prices in menu doesn't include TAX) and hotel DOSNT serve any alcohol, and because its outside of the city there is 0 stores around, so if you craving anythign you will have to go to the city (15 euro one way) - they dont provide with iron.

property - this is little beautiful boutique style raid. rooms are big and clean. Swimming pool and sun chairs around brilliant, but because of all the staff/service issue I will never recommend this place to anyone.

Stayed in April 2023

The room itself is very outdated and in a need of renovation. doors of bathroom were dirty and with peaces falling off. the ends of furtiture looked as they have beeen standing in a water for a while. and there was a bug in a bed🙈

The pool and outside area was the only good thing.

Stayed in March 2023

The staff assumed a lot of things , did not really ask what we wanted. They kept disappearing when you want to talk to them. we had paid for a superior room which was not located in a quiet place in the riad. when asked if we can move they did not tell us that we were down grading from our initial room which is not fair to the guest.

The property was in a quiet place away from the hustle and bustle of the city.

Stayed in February 2023

service was terrible. wait for drinks and food every time. drinks arrived after we ate, we ate the tagine and some additions to it came later when the food has already eaten. food was mall portions. and no options

installations

Stayed in February 2023

Too many issues to list. Firstly couldn’t contact them to arrange a pick-up, then aggressive man on reception demanded we pay as soon as we arrived, wouldn’t show us how much, then told us to hurry because his shift was ending. TV didn’t work, water not running in toilets, rooms smelt of chemicals from building works. Dogs barking keep you awake. And there’s no shuttle bus as advertised, it’s a €30 return taxi. But our main issue, if you book to have Dinner Included, this means you cannot choose what you eat. This wasn’t explained to us, we were given a menu but told what we were having, despite everyone around us eating various dishes. I am pregnant so can’t eat certain things, and if you are vegetarian/vegan/lactose/gluten free etc, forget it! If we’d have known we’d have paid for room only and bought food separately so we could have had some choice. I was eventually allowed to change my main dish once but was made to feel like a disobedient child for the rest of our stay. To top it all off we had to pay at reception for the taxi back to airport, but they didn’t tell the driver, so he squared up to us demanding payment we didn’t have. And, of course, couldn’t contact the hotel to confirm we had already paid. Save your money, there are many other beautiful Riads in Marrakech.

The gardens and breakfast are nice, and there’s a cute dog.

Stayed in February 2023

The receptionist was rude.

Stayed in December 2022

It was very very noisy at night with dogs barking and so very hard to sleep. The hotel was further from centre than I was expecting and I didn’t realise it was dry (no alcohol served) before booking.

The pool area was a great place to relax and sunbathe after exploring Marrakesh and staff were all lovely.

Stayed in October 2022

no shampoo and don’t give you enough soap the food is not good they don’t serve alcohol the staff is very nice but there is no service - our food stayed on the table in front of our room for the whole day / the drinks for the whole night no attention to détails because the staff is not professional

the outside (heated pool) and the location

Stayed in November 2022

a lot on the menu is not available. there is no alcohol (cocktails by the pool would be amazing).

very large and beautiful riad. lots of potential. very friendly stadd

Stayed in November 2022

The hotel needs some mainteinance, I think it suffered the long Covid-related period critical for the tourism, and this is comprehensible. The half board is very limitated, maybe the reason is the same. Anyway Youssef has been exceptional in making us feel comfortable at 360 degrees… very much appreciated.

Very quiet. Good cuisine

Stayed in October 2022

Besides the two servers that where working at breakfast and lunch who where lovely and spoke English very well and where worried about making us enjoy our time, the staff was simply horrible. This was by far the worst experience I had staying at an “hotel”. I never left a comment about a staying, especially a bad one, but this time I had to. Don’t recommend this place at all

The place itself is very beautiful, but that is the only good thing about this place. Besides from the people on the reception during the day time, nobody there speaks English, not even on the restaurant. We had a really hard time choosing our food because of that: the orders got all mixed up and at the end we ended up paying for things we never ordered. We had a trip booked to go to Ouarzazate and it was going to leave pretty early (6.30 am) and the breakfast wasn’t until 8am, so we asked the staff if it was possible to provide us with some bread or yogurts so we wouldn’t go on as empty stomach. They said they would leave something in our room but they never did. At dinner we asked again and since the people there didn’t speak English and not even google translator helped, we didn’t get any food. Also on that day, we got back to the riad at 9pm. The restaurant is supposed to be serving until 10pm. We asked to have dinner and they simply said “the kitchen is closed” and when we said it was only 9pm they said it was none of their business. Pretty rude and careless of the staff. On the last night we decided to go to dinner outside of the riad since it was the last day in Marrakech and we were tired of the mess everytime we went to the riads restaurant. So we asked for them to book their transfer. We called them to pick us up at 11.20pm and they said they where going to pick us up within 40min. Usually they took 30min. It happens that after midnight they charge more, so they picked us up on purpose after midnight so we had to pay more 100 dirhams than the 150 we had already paid. Also about the transfer, we booked a transfer from the airport to the riad on the first day and when we got there, there was nobody waiting for us. We had to take a taxi. Before our staying we sent a few emails to make sure someone was going to pick us up, where the person would wait for us, etc and they never bothered to answer.

Stayed in July 2022

Everything was perfect Beautiful Riad

Stayed in June 2023

nothing. it was perfect!

it was like an oasis amidst the chaos of the city. the most restful and relaxing break - it’s as it looks in the pictures. would actually be a beautiful wedding venue!

Stayed in May 2023

The staff on the reception not welcome not professional The cleaning of the room

The place decoration

Stayed in August 2023

expensive taxi ride into madina when free shuttle service was advertised. leaking sink wasn’t fixed when asked, flooding the bathroom. charged extra for everything even water. some staff were a little rude / unwelcoming.

good large pool great for sun bathing, nice food, clean most staff very friendly and helpful, quiet and peaceful & good spa treatments.

Stayed in August 2022

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Stayed in April 2025

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Stayed in March 2025

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Stayed in December 2024

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Stayed in November 2024

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Stayed in January 2025

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Stayed in October 2024

There are no comments available for this review

Stayed in August 2024