It started negatively at the entrance of the hotel, the employees at the barrier were not friendly at all and you were not made to feel welcome. Once at the reception we wanted to check in, but the woman at the counter did not greet us and just kept looking. Then a colleague took over and he checked us in, we received our passes and a map and information about the hotel in an envelope. Nothing else was explained. The customer friendliness is hard to find. We had to wait for someone to take us to the room with the luggage. Once we arrived in the room we wanted to change and go to the pool. But the bathroom/toilet smelled very bad, we called and reported this, they would solve it. Most sunbeds and umbrellas are all broken. The drinks at the pool were undrinkable, no taste at all, you only tasted sugar. After swimming we went to the room to shower and the smell was still not resolved. When we looked closely in the bathroom we saw mold on the ceiling, we called reception and they would send someone. Finally, after calling 5 times and waiting 2 hours, someone came. She wanted to solve this problem by spraying some perfume in the toilet. But that is of course not a solution since you still have mold. After much complaining we got a new room, but that room also had mold behind the wood near the door and that room also smelled musty. The towels were of super poor quality. After using them once, they were just like a dishcloth and the smell is super four. Not worth repeating and definitely not recommended.

There is nothing positive to say. It was a terrible experience.

Stayed in May 2024

I have recently been a customer at the hotel Riu Tikida Palmeraie In Marrakech from the Unfortunately our stay was not as pleasant as we expected. On our first morning we woke up to find that there was no running water and as a result we were unable to use the sink, the shower or the toilet. Additionally a number of the all inclusive services including sodas and cocktails were not available due to the water shortage. This continued for 2 days resulting in my fiance and I having concerns about hygiene for ourselves and food preparation within the restaurants. Other than this we enjoyed our stay but this issue did dampen our experience at the RIU resort.

Stayed in March 2024

The rooms were dated and not very clean. Our sink was clogged upon arrival and it took three calls to the reception for someone to come and fix it. The food was repetitive and not good.

The staff was quite nice and assisted with booking activities and transportation.

Stayed in May 2024

It was perfect! We enjoyed every single moment spent there and we can't wait to go back!!

Stayed in May 2024

I don’t have enough words to express how amazing it was my stay in your hotel The staff the food the animation the location everything it was absolutely incredible a special thanks for the chef Soufian all the staff from restaurant so kind thank you so much I’m trying to book for next year but probably is too early but I really wanna come back and take my family thank you again 🫶🏼

Stayed in May 2024

Had cockroach in the bathroom

The staff

Stayed in April 2024

I got a massage when I was at the hotel and it wasn’t very good

The food was great, big clean rooms

Stayed in April 2024

Food was repetitive Drinks were limited Theme night food was a repetition from main buffer

The staff were helpful and friendly . Champagne night Spa facilities Cleanliness

Stayed in May 2024

Food variety is seriously lacking, everyday is the same thing, quality isn’t great, two people from the group suffered upset stomach’s Evening entertainment is pretty budget and not the greatest, we found the same people being picked to participate each night, kids enjoyed it as it was quite childish

Beautiful aesthetics, pool is big plenty of room for everyone, staff are really friendly and the hotel is clean

Stayed in May 2024

The food selection was pretty poor. The additional restaurants you can book were very disappointing. Unfortunately the sun beds and umbrellas could also do with being replaced, overall the place requires some TLC!

The staff are very friendly and accommodating, super clean facilities.

Stayed in May 2024

More bars needed to be open near the pool

Clean spacious friendly

Stayed in May 2024

Gave my husband horrible food poisoning. Had to call a doctor at 3am. I was 5 Mo the pregnant and the hotel was less than helpful and often times rude when asking for basic help like food in the room.

The pool was decent.

Stayed in May 2024

Room facilities poor . Old, noisy fan, no coffee in room. Cheap wine for all inclusive

Nice building

Stayed in April 2024

General quality of facilities, broken sun beads, cold freezing water in main swimming pool, lack of activities for rainy days, the lowest possible quality of cocktails and drinks, no natural juices.

The lobby was nice and tidy, and the staff was extremely helpful and friendly.

Stayed in March 2024

Beds weren’t comfortable

Staff were lovely very welcoming and friendly !!!

Stayed in February 2024

The receptionists were not so nice, they do not take accountability and find it difficult to apologize I’m not sure if it’s a Moroccan thing One day a taxi guy harassed us outside the hotel because he didn’t want us to go with the cars we booked…he kept following us (3 girls) in the middle of the night which was scary, reported to the hotel and they did nothing about it…mind you these cab guys literally stay in front of the hotel to pickup guests at the hotel Another encounter I had, the day we were checking out, we needed to have our bath and head to the airport, we realised there was no water running…went to the reception and the lady was somewhat rude, saying there’s nothing she can do about it because there was no water in the whole city as the government had shut it down She didn’t apologize and take ownership of what had happened, instead she ordered us to leave the room at 12 else we’d have to pay extra..she didn’t show any remorse whatsoever… we even requested for bottle water so we could at least brush our teeth, she declined…we later had to get water from one of the cleaners Some of them are nice tho, but they don’t know how to take ownership of complaints, they act like they don’t care and we’re responsible for ourselves

The resort was really nice and there were so many activities to do Different restaurants to choose from also. Loved the breakfast

Stayed in March 2024

Everything in that place always has been and is perfect!

Stayed in March 2024

The rooms and facilities. No water for 2 days, the rooms need renovations, towels and beddings are so old.

The environment and dining

Stayed in March 2024

Nothing - will definitely return.

It was amazing from start to finish! Gorgeous pool, buffet, helpful staff etc!

Stayed in February 2024

No Iron facilities charged a refundable deposit but also charge a fee to use the iron. This is standard basic essentials that all rooms should have.

Stayed in February 2024

Nothing

Great selection

Stayed in February 2024

The food

The staff were all very friendly

Stayed in March 2024

Everything !

Stayed in February 2024

The room was not great, needed attention from a decor point of view, towels were very old, hard and thin. There was no aircon in the room even though it's advertised as such, this meant there was no ventilation as you cannot leave patio doors open on the ground floor. Room became very stuffy, especially overnight. First room we were allocated had a broken patio door lock (it would not lock), so the room was unsafe. We did manage to get another room, but the patio was not really usable as it was half bare earth and had peeling paint, not pleasant. It took nearly two hours from initial check in to get sorted. The bar was okay, bit dark and not enough seats. The drinks were very weak, gin and tonic never tasted of gin, even with a double or triple measure. Nice touch with nibbles, nuts, olives etc. Cocktails were pretty awful, tried a couple and really not drinkable. There seemed to be some sort of favouritism at the pool, with some guests getting the best locations reserved for them by poolside staff first thing in the morning. The parasols were very tired, ripped and some not working. Would be good to have a non smoking section at the pool as often smoked out by other guests.

Staff were very good, real asset to the property. Breakfast generally had a good selection, however, there were a couple of things that could be better; porridge, fruit juice and fresh fruit. Lunch was decent with good selection of typical buffet fare. Could get very busy. The main restaurant at night could get very busy, especially on a Monday when the alternative restaurants were closed. It really was a bun fight, with staff stressed and managers pushing them hard to keep guests happy. The Italian and Moroccan restaurants were an improvement, although the stated dress code of no shorts or teeshirts was not enforced The hotel grounds were beautiful, well maintained and very clean.

Stayed in March 2024

cockroaches came into our room through the gap underneath the door, not a bad thing but perhaps a under door cover to prevent it would be good

the shows staff and size of the pool

Stayed in March 2024