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Reviews of Smile Hostel

Hay Riad Ezzaitoun El Jadid, Rue Dika No. 44, Medina, 40000 Marrakech, Morocco

#1157 of 1,274 hotels in Marrakech

Guests' Choice

Review score

Based on 10 hostel reviews

8.4

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.3

  • Location

    9.7

  • Facilities

    8.2

  • Staff

    9.1

  • Value for money

    8.4

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Showing 1 – 10

  • Reviewed: 26 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    This place is newly opened, and while it’s already great, a few friendly suggestions that could improve the experience: 1. Add clothes hangers for jackets and bags in the room. 2. Include hangers for towels and clothes in the bathroom / toilet. 3. Use longer shower curtains to keep the bathroom dry. 4. Install a showerhead holder for easier showering. These small adjustments would greatly enhance guest convenience!

    If you're a budget traveller, this accommodation could be the spot for you! The location is fantastic—only a few minutes away from the taxi stand and 10 minutes to Old Town Square. The staffs are very responsive, whether you reach out via Booking.com / WhatsApp / in person. They're not just helpful but very friendly and informative. Plus, they offer flexible check-in and check-out times as we have evening flight back. We can leave the luggage with them for free. For the breakfast, it’s fine since it’s complimentary—no complaints!

    Stayed in March 2025

  • Reviewed: 16 March 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The bed wasn't that comfortable. Only one toilet with a shower for 8 people. Light sensor in the staircase kept turning on when you moved around in your bed.

    Staff was very friendly. The breakfast on the rooftop was delicious. It's possible to rent a towel for 10 Dirham and they have a good hair dryer. Bunk beds have small curtains for more privacy.

    Stayed in March 2025

  • Reviewed: 26 February 2025

    7.0
    Good
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Positives - The hostel is like the photos with a good breakfast and nice little kitchen. great location for everything. collection point for most trips booked is only a 10/15 minute walk. Staff are friendly, especially the lady that cooks is lovely. great terrace. quiet from the streets but noise from other rooms very loud. coded door makes it easy to access day and night with no key to carry. Felt very safe as a solo female out at the markets until midnight. privacy curtains on the beds. Hairdryer. They allowed me to stay on the terrace/communal areas for hours after checkout while I searched for another place to stay when I became too sick to stay with shared bathroom. good WiFi. Negatives - Getting repeatedly hassled for a 10 star review even when I was unwell and struggling with booking my next place to stay, Pressure to leave a review before my stay was complete, without this possibly another star as it made me very uncomfortable and question the other ratings.The shared bathroom is a closet next to the front door on the ground floor with the only shower and toilet in so had to wait to use the toilet if someone was showering/changing for half an hour, the toilet was always flooded with water which soaked my trainers. no hand towel at the sink, one was there for a day when I asked but then gone again, people were using toilet roll to dry hands which meant it ran out quickly, these things were better at the £8 hostel. the door to the room didn't close unless it was bolted from the inside which resulted in me getting locked out and having to bang on the door waking people up late at night. The lights in the hall come on and off automatically all day/night which lights the room up as there is a window with no curtain and the door was mostly left open as the bolt was too loud or couldn't be used unless all 4 people were in the room.

    Stayed in February 2025

  • Reviewed: 9 April 2025

    10
    Highly recommend
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Not sure that they can fixed the smell of the drain in the bathroom .

    Excellent location . It’s only 8 mins walk from the square and Medina . Tons of shops and restaurant only 2 mins walk from the hostel . Ali manager is the best . He is very helpful and make sure that I can find the hostel on the day that I was arrived . He was waiting for me in front of the lane that hostel at . I did not ask him to do it but he did . And make sure that the taxi won’t take the advantage from me .

    Stayed in March 2025

  • Reviewed: 28 March 2025

    4.0
    Not the best
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 3 nights

    The entire place was really dirty. The bathroom smelled horrible and I would usually go to nearby restaurants to avoid using it. It really reeked of mold, there was often no toilet paper, and everything in it was typically soaking wet. The beds are really hard and the curtains do nothing to block out light or sound. Lastly, our room was not cleaned once when I was there. I stayed three nights and the trash was never taken out. All of the women in my room had blonde or brown hair, but the floor was covered in curly black hair which was quite gross. The door also only locks from the inside, so when guests would stay out late, we couldn't close the door and would be kept awake by lights/noise.

    The location was really great. The breakfast was good. All of the other guests were really chill travelers on holiday that were fun to hang out with and easy to get along with.

    Stayed in March 2025

  • Reviewed: 18 March 2025

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Bathroom shower very small; no soap and the water on the floor didn’t drain. No place to keep the towel dry.

    Stayed in March 2025

  • Reviewed: 25 February 2025

    10
    Perfect place for female solo traveler
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Female Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The place is clean and quiet, wifi is so fast. They have a cute terrace, breakfast is also delicious. The hostel is quite new and beautiful. They have working area. Location is quite convenient, very near to Bahia Palace and the big square. I would definitely come back.

    Stayed in February 2025

  • Reviewed: 15 February 2025

    10
    Great location , friendly staff, Clean and new.
    • Leisure trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Great Location, bed was very comfortable, and the staff was very kind and amazing! Aissam was great, very helpful and helped with whatever I needed, highly recommend

    Stayed in February 2025

  • Reviewed: 24 March 2025

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Bed in 4-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2025

Showing 1 – 10

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