[ I am writing to express my profound dissatisfaction with my recent stay at your establishment on 24 august 2023 I had hoped for a restful and comfortable experience, but unfortunately, this was far from the case. Upon my initial check-in, I immediately noticed that the room did not meet my comfort expectations. Although personal preferences can vary, I believe that as a paying customer, I should feel at ease in the accommodations provided. With this in mind, I approached the front desk with a polite request for a refund, intending to find another place that would better suit my needs. To my surprise, this request was denied. While I was disappointed with the initial response, I decided to give the room another chance. Regrettably, my experience only worsened as the night progressed. To my horror, I discovered the bed was infested with bed bugs. I promptly took photographs as evidence, which I am more than willing to share with you for verification purposes. Given the severity of the situation, I once again approached the front desk, hoping that the evident health risk would warrant a more understanding response. However, my second plea for a refund was also rejected, leaving me no choice but to endure a night of extreme discomfort and potential harm. Bed bugs are not merely a nuisance; they pose serious health risks and can cause allergic reactions, skin infections, and emotional distress. The presence of such pests in your establishment is deeply concerning and questions the overall cleanliness and maintenance of your facility. I urge you to address this matter promptly. I would appreciate a full refund for my stay and an assurance that the necessary steps are taken to eliminate the bed bug infestation, ensuring that future guests do not undergo a similar ordeal. Thank you for your attention to this matter. I look forward to your prompt response and resolution

Nothing

Stayed in August 2023

Nothing

Everything

Stayed in August 2023

Rooms had no key. A woman with a kid was sleeping on same bed the first night I stayed there. Kitchen was tiny and not hygenic.

I liked only Mustafa’s great hospitality🙏🏻 Big thank you to him.

Stayed in August 2023

The fact they gave my bed to other guests even though they declined my arrival date change *on the phone and via Booking*. (I called prior to my arrival to ask if it was ok to postpone my arrival date 1 day, they refused because it was within 48h, I clearly said ok let's just keep things as they are) The way they tried to make me look guilty of their own fault instead of apologizing and find me a solution. They tried to make me understand that it's a charity that they give me a bed, and they can just tell me that they don't have any, even if I booked. I asked to talk to the hostel owner but they refused. It was the worst experience ever in a hostel

The location

Stayed in August 2023

The dorm I stayed in was cramped, the bathroom door opened onto one of the bunks. Limited room for luggage. Breakfast was slow and staff didn’t little to communicate when breakfast would be served. All they had to do was explain that bread was on the way. Not great if you need to check out early. My bed was ready when I arrived at 7am but I had to pay 30dirhams to go in at that time. After a night on the night train I just wanted a shower!

Good location, good shower.

Stayed in August 2023

Everything

The best hostel in Tanger. I enjoyed this hostel a lot. I traveled here on my own and felt it was so easy to meet people. Everyone was very friendly and welcoming. I highly recommend this place.

Stayed in August 2023

10/10

People are kind and nice at the hostel.

Stayed in August 2023

bathroom only cleaned once in 4 days and only to empty the bin and flush the toilet, staff lazy unless you are female, i got bitten by bugs in bed

good location but that's it

Stayed in August 2023

Perfect location in the Medina but easy to find, great rooftop, good vibes, both staff and guests were awesome and staff was always helpful if needed! I would recommend everyone to go here!

Stayed in August 2023

The room was not the main room advertised, they put one photo at the end which is very misleading. The facilities looked like they had not been cleaned in a very long time and we had to sleep with towels on the bed and left after the first night as it was too dirty to stay.

NOTHING

Stayed in July 2023

Wellcoming staff , felt like home !

Stayed in July 2023

Awesome staff, Mustafa, and other co-hosts (Nourdeen and Hameed) were friendly and extremely helpful. Lovely terrace, just so beautiful! I liked that rooms were airy and there are enough fants I'm bigs rooms to help you sleep well.

Stayed in July 2023

Very clean and very nice staff

Stayed in July 2023

Lockers are a bit awkward - if you padlock yours then the one next to it can’t open.

Lovely staff, delightful building and location especially the roof terrace, highly recommended.

Stayed in July 2023

I had a plan with my girlfriend to visit tanger and to get to bookings there, the guy working there didn’t allowed us to check in and he said that we don’t have the right to visit each other in the rooms, so the was taking things personally and not professional, we had to leave without a clear reason and our trip end cause of that

Easy to get

Stayed in July 2023

Nothing.

The staff are super friendly and kind, the beds are comfortable, the hostel is spotlessly clean and the rooftop is the best place to hang out and meet fellow travellers.

Stayed in July 2023

Once I've arrived to Tangier, i took a taxi from the airport and all the way I've been trying to contact the hotel but no answer... it was impossible for the taxi to find the hotel based on the address shared, and with no answer from them... I had to cancel my trip thanks to their lack of engagement. Such a bad experience... I highly don't recommend this hotel.

Stayed in June 2023

everything was incredible and the people over there was very helpful and kind!

Stayed in June 2023

Beautiful Riad within the Medina.

Stayed in June 2023

Honestly nothing. We couldn’t get our shower to work but they immediately helped us. Otherwise faultless stay!

Riad Hostel was extremely welcoming, and perfect location right in the medina. The rooftop terrace was extremely special, and the staff were 10/10, made us feel relaxed and helped us with anything we needed.

Stayed in June 2023

staff have no idea what’s going on. 2 nights in a row dorm was overbooked and they were moving people. beds not clean.

great location, cool Riad and rooftop

Stayed in May 2023

we had room 10 which was no good. only room upstairs on the terrace so loud with all the people up there. no noise restriction so people can go up there late. no aircon so need to keep the window open as per other reviews - there is a horrendous smell coming from the bathroom, probably the shower no shower curtain so the water goes everywhere - also dirty shower not sure they clean it no ventilation so i think the room gets mouldy from the shower either stinks with the window closed or noisy with the window open communal fridge didn’t work so was a struggle to store my insulin (medication) which was the main reason we looked to stay there - the staff didn’t speak great English and insisted they help with my medication because of the fridge situation and they could put it next door in another hotel and instead an hour later when I checked it was in a locker cupboard on a shelf, the guy in the hostel had no understanding even with google translator. Eventually this issue was sorted but poor communication in the first place. about 54 aud a night including taxes so value for money no good I recommend looking for a nicer placer for a bit more money I would only recommend this place if your looking for a hostel vibe - real cheap share rooms and good to meet people

good location in the old town nice hostel vibe cool upstairs terrace with nice view staff helped us to get a taxi to the airport early in the morning

Stayed in May 2023

Not exactly as photos

Calm and clean somethings

Stayed in May 2023

We had a private room and the facilities were bad. After a long day of travel we were unable to shower as it was broken and did not work. We couldn’t find anyone to help us fix it, so we had to go without. The room had little ventilation and smelt bad. It didn’t feel clean at all. We found what looked like two used tissues in our room. For a private room, it’s worth paying a little bit more for a much better experience elsewhere.

The staff are friendly, the location and rooftop is great.

Stayed in May 2023

recommend it.

Stayed in May 2023