nothing

everything

Stayed in February 2023

first of all the stuff are the worst stuff ever specially Sukaina in the reception was disrespectful . they charge me full charge for the breakfast and it was most of the food empty and they didn’t refilled they removed everything while we were eating!!! they don’t provide tissues for the room . check in taking long time.

it was cozy I like the heating system ,they have a nice view and good location

Stayed in February 2023

cleanliness and reception

nothing

Stayed in February 2023

staff unprofessional

Stayed in December 2022

I didn't like the fact that we were met at 3 am with requests to fill up the forms... Then, a guy came to the room in order to count how many plates/spoons we had... our experience was very frustrating.

Stayed in October 2022

Bad welcoming experience, staffs were rude with my 70 years old father. I was ask to pay additional 1000 MAD as a warranty for the apartment materials which is my first experience when going to an appart-hotel (not sure if this normal). Only when we got to the appartement at 11PM, the staff turned on the refrigerator and the air conditioner (Member of the family having a diabetic disease and need to put urgently insuline on the fridge, the fridge took more than 3 hours to get cold + 5°C in Ifrane and the apartment was so cold), besides two of the air conditioning were not working which required to ask the reception to send a technician to fix them. Only one remote control for 3 Televisions, and only one for 3 air conditioning which seems anormal for 4 people in the same apartment. Since the heating was not working, and we were relaying only on the air conditioning in the rooms and living room, the bathrooms were so cold that it’s impossible to take a shower, when a member of family ventured to take a shower, their was a flood all over the bathroom, because the short comings seepage mechanism, we started sweeping the floor and tacking out water to the balcony, we noticed how the floor was dirty, water come out very dark, and they were plenty of hairs all over the place (floortile are black: enable to see the dusts in the beginning). The AC noise was so annoying, enable to turn it off because of the cold weather. No soap/ shampoo in bathrooms. No dish soap/ detergents or microfiber cloth. No coffee maker or electric kettle and non electric kettle. on the day of checkout, I got out of the apartment at 11AM when I got back the card to enter was blocked and enable to open the door anymore.

The apartment style is very cozy and beautiful, The beds are super comfy. The restaurant is good, meals not very expensive.

Stayed in November 2022

Nothing everything was amazing

Everything about the hotel is outstanding service outstanding the room is very outstanding the cleanness is amazing, staff service is amazing in the restaurant the front desk and also the security, a view from the balcony is pretty nice.. if you're looking for a quiet nice place to stay this is the place, 5 minutes to the center of the city and also the tourist attractions.

Stayed in December 2022

Except the breakfast's service, and there was a light projector in the outside that projected on the rooms during the night

Everything

Stayed in October 2022

Nothing

The property is beautiful, comfy and well secured

Stayed in October 2022

we had no soap or shampoo, not even for the toilet. when we asked the staff they said they are out of soap. extremely disappointing.

nice apt but not in best of shape, like the doors to the garden which was very hard to use and lock.

Stayed in October 2022

There is no option to pay directly from booking. It’s better to bring cash with you.

Very comfortable and clean place, the AppartHotel is really big and has a very nice view, restaurant menu is good and cheap in terms of prices.

Stayed in October 2022

We were 3 people. We didn't get sheets for the 3rd on or even a pillow, which he had to take from the main room. The lock for the outside was broke, which caused that we couldn't lock the door and one of us slept with the cat that some how came in!! The dishes in the apartment were dirty. They don't have a jym which they say there is. Definitely terrible and disappointing experience.

Stayed in September 2022

comfortable, clean, helpful

Stayed in September 2022

house keeping and service a

normal

Stayed in September 2022

Bad reception, we spent more than an hour for check-in, The floor is very dirty,

The swimming pool view is good, Calm and quiet,

Stayed in September 2022

Poor service, Couldn’t sleep all night Not as advertised and they told me they understand this but still no appropriate apology

Stayed in June 2022

we had to wait at least ten minutes to begin checking in. the price was significantly above what was quoted on Booking.com, supposedly due to taxes. We were finally shown to our room, only to wait while the staff inventoried the kitchen utensils. Then we had to wait for towels, because there were none. of course, there was no soap, either. We were told, since we had an apartment and not a hotel room, they didn’t provide soap, even to wash hands. The claim of being a ten-minute walk to the center of Ifrane is nonsense, so you’ll have to drive into town to buy soap to wash your hands.

The apartment was large and there were plenty of beds. It was clean, although the top of a coffee table was not screwed on. There was sufficient free parking and the pools looked nice.

Stayed in June 2022

It’s a great place to be my family They really loved it!

Stayed in June 2022

can't think of anything

excellent hotel Saukaina on reception was very good and helpful ,very nice girl very relaxing nice pool area very clean nice room will be going back a lot this summer for a total relaxing experience

Stayed in June 2022

Everything's good and great.

The quietness of the place

Stayed in June 2022

They didn't answer the calls, I booked my room through booking.com but when I wanted to call them for some clarifications no body answer, also reception not answering which mean I have to walk about 10 minutes between the apartment and reception.

Every thing in the place were amazing except the communication

Stayed in May 2022

Poor food options. Too far from centre of town. Cold rooms. Cold bathroom. No bottle of water in room.

Stayed in June 2022

I have and coming to Morocco for over 30 years it was the worst check-in. The man reception was blatantly arrogant and rude kept interrupting me. He insisted that I had to pay the tax when I tried politely to tell him it was already included you told me I was wrong and finally I had to show him. He was a very arrogant man. also security I don’t think it was his fault but when I tried to give him the key as a courtesy he insisted that we had to check out. There was nothing For sale in the room. He shut the security door on us and trapped us in. So my driver had to go and of course there was nothing to do but give the key. Not a good experience

I have to say the rooms were very good. The bed was very good everything was clean. They need to take care of the grout around the door. But overall good

Stayed in June 2022

The personel

Ifrane city is thé best in the word

Stayed in May 2022