Ridiculous about people going to the pool at 7am to reserve their pool chairs. They keep them all day even when they leave the pool area so no one can get a seat. The beach area you have to pay for, even the one covered by the hotel.

Good facilities and great location.

Stayed in August 2024

To be more friendly

Excellent

Stayed in August 2024

No pool towels were provided which would be expected in a 4* hotel, nor could we hire any, despite other package holidays customers having pool towels. Breakfast was satisfactory.

Location in the resort and on the beach. Upgraded to sea view room in a newer part of the hotel which was excellent.

Stayed in September 2024

Despite what I will mention later - our stay was excellent and pleasant, the attitude of the staff members was wonderful - the hotel is very clean, the food at breakfast is excellent, and with a large selection The room is excellent - the view is lovely - and we would love to come back to stay at this hotel again. When we arrived it was 30 degrees, the air conditioner in our room was not able to cool well enough - and the next day we were offered to move to an adjacent building Belonging to the hotel - where the air conditioners were really strong - to our dismay, the glass door in the shower had loose hinges and after we informed reception - they sent technicians and took the whole door to repair

We were upgraded from a regular room to a suite of a room and a living room - and we are very grateful to the hotel manager for that At the reception the representative named Mr. Marco (the lower of the two Marcos He welcomed us and helped us with everything we asked for. The next day, the first day after we encountered a problem with the air conditioning in the room and a break in the shower floor - he offered us to move to an adjacent hotel that belongs to the Palas Hotel, only newer and more luxurious, called Palas Lux, at no extra charge, and as compensation for the grief, they offered us to park our car without the daily payment of 15 euros

Stayed in September 2024

Expensive payment for parking and beach chairs

The location of the hotel and the proximity to the promenade and the beach

Stayed in August 2024

Paid parking, paid beach chairs

Comfortable rooms, excellent location, close to the sea

Stayed in August 2024

a bit old, but good for the price

Decent location, clean beach reasonable price.

Stayed in July 2024

No beach towels but understand why. I was told that guests steal 😳

Great personal great food. House keeping service amazing. Amazing Kaca at the bar.

Stayed in June 2024

Staying in the lux hotel it is almost impossible to sleep with the balcony door or window open due to outside noise, not sure anything can be done about it but it would be nice.

The location and availability of all local attractions was great. Hotel staff were excellent.

Stayed in June 2024

There was no toilet paper when we arrived, they meseed up our cards and give us one card for another room, no soap, they don’t have enough parking space, i was expecting more for the price, you are paying extra for the gym and spa i am a little bit dissapointed for whole experience because of the carelessness of staff.

Ekstra location, ocean view.

Stayed in May 2024

I had a negative experience at the hotel's parking lot where my car was damaged. When I asked to review the surveillance footage, I was informed that the cameras were not operational. I am disappointed by the lack of responsibility and support from the hotel in addressing this issue.

I liked the room with a sea view. The food was exceptional.

Stayed in May 2024

It is not suitable for stroller, you don't have access to the pool or you can not exit from hotel to promenade with stroller.

Location is great, option for food amazing. Breakfast is the best. Nice large beds.

Stayed in September 2023

However, there were elements that fell noticeably short of 5-star expectations. The reception desk staff were a mixed bag—some knew what they were doing, while others appeared confused, particularly when we asked them to book spa treatments for us. We were informed that we needed to book them ourselves, which seems out of place for a hotel of this standard. The spa being in another building was an inconvenience, but what was truly disappointing was the breakfast experience. Not only did we have to trek to a separate 3-star hotel for it, but the quality was anything but 5-star. The food lacked flavor; there were no coffee mugs and no juice. The omelet station was a letdown, serving us what can only be described as a dry, cardboard-like omelet with undercooked mushrooms. In-room amenities were also lacking; we found a kettle and two cups but no teabags or coffee. For a 5-star hotel, this is quite surprising. Lastly, the pool area, which is also located in the 3-star sister hotel, was unimpressive—leaves and trash littered the drains, detracting from what should have been a relaxing experience

Firstly, the room itself was a real standout—spacious and elegantly designed, offering a breathtaking sea view that added a touch of luxury to our stay. The amenities were up-to-date and everything felt pristine. The bar staff deserve special mention for their exceptional service. They were not only friendly but also very attentive, ensuring that our experience was pleasant. The bar area was spotless and inviting, boasting comfortable chairs and that same great sea view that enhanced the atmosphere.

Stayed in September 2023

Clean. Spacious. Good location.

Stayed in August 2023

The bed was too soft. The use of the gym could be free of charge. The hotel parking costs 15 Euros per night.

A perfect location. The staff was very kind and helpful. The room was very spacious with a large balcony.. The breakfast was decent and with variety of products. The hotel provides free floaties for the pool.

Stayed in August 2023

Parking staff is crude and rude

Staff, especially at the bar, is exceptional

Stayed in July 2023

Breakfast can be a bit better and food in general is not so high quality; room was a bit small and not enough storage space; car parking and sun beds on the beach are charged extra

Great location, friendly staff, nice balcony with superb view

Stayed in July 2023

When we arrived , the recepsionist informed us that we can use the swimming pool, restorant and etc from the other hotels building which you have to cross a small street. There are 2 different hotels in name of 1 company. This is not explained before. This building is New. I am satisfied Just the different building situation must be informed before.

Rooms are perfect. Location is perfect. So clean. Wonderfull seaview.

Stayed in May 2023

It was very hot, and air condition wasnt working

Stayed in May 2023

they don't have slopes for strollers everywhere, so somewhere we can lower the stroller down the stairs, the room had a stain on the carpet, it wasn't very clean

I liked the food, the room with a balcony overlooking the sea, the pool,polite staff

Stayed in April 2023

location

the SPA is not well maintained: part is inactive and the jacuse cold…

Stayed in October 2022

The buffet dinner was excellent and very good value for money. The location and view from the balcony in the room is stunning.

Stayed in October 2022

Very good location, it was not in my expectations. Hotel with large spaces. Welcoming staff.

Stayed in September 2022

The hotel looks nice but needs an update. The only thing I could complain is the room cleaning. Room was clean at my arrival but I was there 10 days and my room was never vacuumed, same hair lying in the bathroom, room carpet very dusty after 10 days of staying. Only towels were changed daily and bedding ones which is fine. But the room and bathroom not being cleaned is not acceptable.

I loved the position of the hotel and the sea view was fantastic. Staff very friendly specially at the pool bar. Spa was okay but most of the time just the whirlpool was working. Jana gives the best massages ever, strongly recommended. Breakfast was good and good choices.

Stayed in September 2022