The lady in the front desk helped me a lot. I felt at home

Stayed in October 2024

We stayed two night previously and the room was never attended to, no beds made-up and no clean towels.

The breakfast was fine.

Stayed in December 2024

Breakfast menue may be improved

Location is good near to all facilities. Very cooperative staff. Value for money.

Stayed in October 2024

Just one socket, and in an inconvenient position. Plenty of superpolluting single-use plastic packaged toiletries.

Location, price.

Stayed in September 2024

A bit expensive, you can find the same service for less. Hot water is not available when there are few guests, and I don't know if you can trust the water purifiers in the halls.

The hotel is very well situated near to the city center and Novotel. The surroundings are relatively quiet. The room is large, very clean and has everything you need for a good stay. Access is not easy, but this is normal for Ulaanbaatar, so you'll have to trust your driver. You can find plenty of restaurants in the area. The breakfast is good.

Stayed in August 2024

Located in a central aerea of the town. The room was very comfortable and clean. There is no lift to the upper floors and the restaurant was closed for dinner, but breakfast was very good.

Stayed in July 2024

A well-located hotel near Sukhbaatar Square and museums. It is clean and provides a good breakfast. We stayed twice and enjoyed both times.

Stayed in August 2024

Good location.

Stayed in June 2024

It is in a quirky location behind a carpark but geographically it’s in a fantastic part of the city

Incredible value for money - having stayed in a few hotels in UB this was by far the cleanest, freshest and most comfortable! Sensational value for money.

Stayed in July 2024

Central location. Met expectations for what I was paying for. Staff very pleasant and helpful

Stayed in June 2024

Super caring staff

Stayed in March 2024

It’s a little old and funky but clean enough and comfortable.

Good location, comfortable. Great water pressure in the shower.

Stayed in October 2023

Good location and starting point for exploring Ulaanbaatar. Clean, well-equipped room and bathroom. Good breakfasts. I recommend.

Stayed in September 2023

No aircon in the room. Some people at the reception don’t speak good English and didn’t provide much information on things I needed in Ulan Bator. Good other travelers knew where to exchange money or other little things

Good and big room

Stayed in August 2023

Hot water wasn't working properly at first but after 10 mins everything was fine

My room was perfectly clean and quite big. I loved breakfast, it was so delicious! Also I loved the location - you can easily go to the city center and don't need a taxi. Staff was super friendly and helped me a lot

Stayed in July 2022

No

The breakfast is delicious.Very nice!

Stayed in January 2025

We stayed a total of 5 nights, 2 at the start and 3 to finish our tour. The rooms were never made up. We had to ask to get the garbage taken out and to get fresh towels. The beds were never made and the floor was never vacuumed.

The food was fine, breakfast was good. The location is excellent. The staff are very helpful and friendly.

Stayed in December 2024

The area infront of the Hotel some noisy of car repair

Close to city center and the event meeting

Stayed in September 2024

It's a very chaotic setup. When we arrived we were told that the room we had reserved was occupied by somebody else, and we had to insist that the hotel fulfil our reservation. We were given a twin room instead of the double that we had reserved. Then the keycard to the room didn't work, and we had to go back to reception 3 times to try different keycards until one eventually worked. We then tried to go for dinner but the receptionist ran after us saying she needed us to give back the keycard because it was the master card for the hotel. Staff were trying to be helpful but it was a very frustrating experience. Providing access to the room is really the most very basic requirement for a hotel and this seemed to be a challenge for them. Also, had to argue with the staff about the exchange rate. Our reservation was denominated in USD, and we were happy to pay in either USD or the Mongolian currency equivalent based on the xe.com exchange rate, but hotel said that their 'policy' required us to pay in Mongolian currency but at a higher exchange rate. I told the staff it's absurd to think that they can simply decide which exchange rate they'd like, and they eventually agreed to use the correct rate. Also, shower in some rooms is weak and cold (though we stayed one night in a different room and shower was better).

Rooms are largely clean and have old-school character. Good WiFi. The breakfast buffet was surprisingly high quality.

Stayed in September 2024

Nothing.

The staff are very friendly and super helpful! They are attentive and thoughtful too, particularly front line staff Amarbold who went out of his way to assist us on many occasions during our 5 nights stay. We have such good memories of Guide Hotel including the nice breakfast buffet spread.

Stayed in September 2023

Being a 2 star property they don't even replace towels and toiletries not even once after asking for a week long stay ... then they don't understand English... There were kettle in room photo but when asked they didn't understood

Breakfast

Stayed in September 2023

No elevator but staff are helpful

Great location and quiet

Stayed in August 2023

No power outlets next to the bed No light switch next to the bed Wallpaper coming down the wall in some spots Holes in the carpet Water tab didn’t work properly Room interior looks like from the 70ies Very loud in the hotel

Breakfast was ok and the bed was comfortable

Stayed in August 2023

The hotel is completely run down, hole in the door, ripped walls, messed up sheets, see pictures. Bad smell No hot water during three days No Air Conditioning Noise from construction in front of building

Not much to be honest, the personnel was nice at the beginning but in the end more and more indifferent and unfriendly. Breakfast very basic but still ok

Stayed in July 2023