They're offerring "No-prepayment needed, pay at the property" but they will still charge your card anyway (it doesn't say anything about pre-authorization in the website either). This is annoying especially when you're just trying to book a room for someone else. Since the guest didn't have the physical card that was used to book, they had to charge the guest with a different card. They said the previous charge will take 2-3 months to be refunded, that's absurd! They rather get a very unsatisfied customer than finding a better solution!

The property is good, but the customer service and payment policy spoils it!

Stayed in April 2025

Small and difficult to locate. Staff cannot even sure can get a taxi for us at the hotel.

Clean

Stayed in March 2025

The hotel needs to improve more on storage drawers & hangers for keeping clothes & hooks in the toilet. It's best to provide bottled mineral water in the room daily as currently, we get it on the 1st day then subsequently we need to go down to the main lobby to get water refilled. We find it an inconvenient system.

This is our first time my family & I (3 pax) are visiting Macau. The hotel location is excellent just walking distance to the main attractions like St Paul's Ruin, Senado Square, Taipa Village & churches. Restaurants, shops & night market were also very convenient & accessible.

Stayed in January 2025

Not great if you plan to spend time around taipa area, though bus connection still good enough

The location is ideal if you plan to explore the old city and Lisbon.

Stayed in December 2024

Bottled water and tea bags were not supplied in day 2. This is a strange policy.

Staffs are friendly!

Stayed in July 2024

Nil

Small hotel

Stayed in May 2024

Small room.

Location.

Stayed in March 2024

Bathroom towel rack almost fell off. Renovation needs to be looked at by hotel a bit more.

Convenient with small restaurant choices nearby

Stayed in March 2024

Had to wait so long to get in the room

Very good room and location

Stayed in March 2024

Don't like the shower room Which can see through

Location is great, close to bus station, walking distance 15 mins to Ruin of St Paul

Stayed in January 2024

The toiletries were not top up and there is insufficient toilet paper

Room is spacious

Stayed in December 2023

One of our taxi drivers know the way to this hotel

Although the location of the hotel is at the old town in between small lane but it was to my surprise the hotel are very trendy.

Stayed in December 2023

Lack of staff in checkin counter, 3:00pm checkin time was just for checkin with papers and sitting in the lobby or first floor ‘cafe’ for 1hour. The reason was cleaner was still cleaning the room and we had to wait for them and wait for the mopped wet floor in room to be dried.

Nice bed. Surrounding area is full of local restaurants and it’s near bus stop and easy to go sightseeing.

Stayed in December 2023

The facilities are dated and doesn't seem to be well maintained. Flickering light bulbs in common area are not replaced promptly. There is only one staff at the reception so it can be a long wait if there are a few guests waiting for check in.

The hotel is located right in the middle of an old street, with many eateries and a supermarket in its vicinity. It is also within walking distance to most attractions. Staff are friendly and made us feel welcome.

Stayed in November 2023

Booked 2 rooms & stayed for 5 nights, rooms cleaning was inconsistence everyday and sheets were not changed as later was told every 2 nights were supposed to change sheets. Only on the last night was told of the complimentary coffee & biscuits on the 1st floor.

Great location to food and attractions. Easy to commute by bus and walking distance to the heritage sites. On the 1st night the hotel staff was so nice to show us the local Tai Chow near the hotel. Nice food.

Stayed in November 2023

Hotel staff is friendly. They allow we deposit our luggage before we head to HK. However, they did not automatically return our deposit to us when we check out, even when we collect our luggage later, they still didnt realize. Until we already at HK, realize it, send email to inform them still being blame for did not remind them. Luckily we solve it after go thru some hassle.

location is at the old side of macau which not far from the tourist attraction spot.. surrounding has a lot of nice food..

Stayed in August 2023

The coffee machine was damaged

It is a good location just next to the view point and lots of food around.

Stayed in July 2023

Waiting Check in need 30 minutes very slow

Tidy and clean

Stayed in August 2023

Lobby - The reception area and lift consistently have a sewer gas smell which gave a bad first impression. Room - The room has an unpleasant smell too. Initially, we thought the previous guests had some strong-smelling food in the room and it will fade away after a while but unfortunately, the smell was permanent. We could smell it whenever we return and opened the room door. Housekeeping - On arrival day, the room was neat and clean. The next day, the housekeeper only replenished the toiletries. The bed was not made and the floor wasn't cleaned.

Location - Close proximity to the Ruins of St. Paul's and some of the main attractions. Many eateries nearby. Room - Adequate size for that price. Provides full amenities. L'Occitane range of shampoo & bath gel is definitely a bonus. Staff - Friendly people

Stayed in July 2023

we booked a room for 3, but only were only given 2 sets of toiletries / cups / teas…. and one of the lights didn’t function properly…. that’s pretty scary.

great location

Stayed in June 2023

When we enter to the room, it still not be cleaned, then we checked with cleaner, she shouted to us and complaining she's busy. Her attitude is so bad.

Stayed in April 2023

no breakfast

good location friendly staff clean and spacious

Stayed in March 2023

Staff promised to clean my toilet as part of daily service but did not do it at the end

ok location

Stayed in March 2023

No breakfast

The staff are welcoming and very helpful. I really give 5-star to the staff service. Rooms are nice and clean.

Stayed in February 2023

This hotel charges more than booking.com

My payment was made which was charged more than what was made on booking.com

Stayed in January 2023