check-in process was too much time taking

facility in hotel

Stayed in June 2024

Coffee and tea offer in the room can be improved. More variety of tea choices and better coffee please.

From booking to airport transfer, Venetian Macau did a good job. Booking - all email promptly reply. Check-in - smooth, fast and easy. Rooms - spacious, comfortable and clean. Staff - helpful and professional. Product knowledge is amazing, everyone knows everything about Venetian. 🌟Service 1 Winson did a great job at the front desk. Welcoming, polite, confident and meticulous. While checking my booking details in the system, he is still attentive to listen and response to my inquiry. Impressive multitasking and professionalism. Offer to walk us to the lift too. 🌟Service 2 All my requests during booking were met - high floor, near lift, birthday arrangement and late check-out. Got a 30th floor room near the lift facing Londoner. Room was decorated for birthday. A birthday cake was arranged on the actual day. Late check-out till 2 hours before I need to be at the airport. 🌟Service 3 Housekeeping kept room in tip-top condition throughout my stay. Amenities fully stocked.

Stayed in June 2024

ok

Stayed in June 2024

The directions aren't clear enough

Stayed in June 2024

In the room, we found a random pill and dirty tissue in one of the bathroom drawers. Also found pink powder around the bathtub. Was also disappointed that the “adults only” pool was closed the one full day we were there. Had to deal with a family at the pool shouting and spitting in and out of the pool which was disturbing. Unfortunately also, hallways smelled a bit smokey.

Great location. Bed was very comfortable. Loved the extra amenities such as robe and slippers. We had great service from staff, especially Joyce and Keith at the check in desk. Pool staff was also very nice.

Stayed in June 2024

They don't have a breakfast buffet but only a la carte. It's a pity...

What can I say?? This hotel is amazing. My suite was perfect. The staff very kind. I had a dream stay.

Stayed in June 2024

In the room, I smell smoking smell.

Amazing hotel facilities

Stayed in June 2024

Too huge, get lost all the time, don’t know if there’s a swimming pool

All inclusive, perfect place to spend whole day in, the room is huge compared to European hotels

Stayed in April 2024

Breakfast was delicious. Friendly staffs

Stayed in May 2024

Everything! They took care of us, even when we smelled smoke and our son got sick. .. they moved us right away.

Stayed in June 2024

None

Recommended by a friend

Stayed in June 2024

Nothing.

Seamless check in and check out experience. Humongous rooms. Free transport to and from the airport.

Stayed in June 2024

In house dining is absolutely not flexible. They kept forgetting an item to bring every meal

The shopping floor which kept my family busy

Stayed in June 2024

Need a bottle opener /corkscrew in the room.

Smoothest checkin and checkout process ever experienced at any hotel/resort. Very professional and courteous staff .Very efficient Concierge.The hotel remembered our anniversary, decorated our room upon arrival and made our day extra special with a delicious cake.Will definitely visit again.

Stayed in June 2024

nil

Thanks to the friendly staff, Jonathan, who made my stay lovely! It was my first time staying in Macau, and he was super nice to solve my problems during check-in and explain everything patiently! I hope the management would see this comment and award him!

Stayed in June 2024

not taken breakfast, room was clean

Stayed in June 2024

Hardware (furniture and other physical amenities) showing a bit of aging.

Excellent service, from bellboy to check-in receptionist to concierge to house keeping, every staff was friendly and made their best effort to help guests.

Stayed in June 2024

Food

....

Stayed in June 2024

the price of the breakfast is very high, hence we had to go to other hotel to have the breakfast

everything was very good but the breakfast is expensive as compared to other similar hotels

Stayed in June 2024

View could have been better - we requested for a higher floor.

Check-in was super easy. Luggage/concierge was very helpful & timely delivery of our luggage. Rooms were extra spacious. Awesome!! Pools were very kid friendly.

Stayed in June 2024

Nothing

Yes

Stayed in June 2024

Location and amenities

Stayed in June 2024

Only drawback is staff at certain times as they do not understand language other than Mandarin or Cantonese and only talk in hand signals which is frustrating at times. Some of the staff is rude as well but location and experience wise, this is a must try.

The property is amazing, room is spacious, The highlight was bathroom. In room dining is delicious.

Stayed in May 2024

The food was mostly limited to chinese....there were no cafes no pizza pasta ....considering it was italian themed that was disappointing....there should be more food options including Indian cuisine

It was a fabulous property....very spacious rooms...extremely luxurious.....

Stayed in May 2024

NA

Ambience

Stayed in May 2024