The deposit policy. I don’t have a credit card, only a debit card which works internationally, and the deposit required is $1000MOP per night, so I had to withdraw $3000MOP for the deposit and then got it back on the last day when I’m leaving Macao and have no use for it. I then lose the equivalent of $300-400MOP exchanging the currency back to $AUD at the airport. I can understand taking some form of deposit, but it’s shouldn’t be so high. I travel a lot and when just in China and faced this situation at the Hyatt they waived the deposit requirement, as does Singapore.

It’s a beautiful hotel, nice rooms and good location.

Stayed in May 2024

Poor bar area, Reception check in /out too small, thus always crowded

Stayed in May 2024

No Indian food available

Good

Stayed in May 2024

Extremely expensive

W is fancy wherever you go ! However this new W needs to fix their front desk personnel! I spoke with this young boy on morning of 19 April regarding room 2010 late check out ! He was so rude ! He said No it is not ok ! Have you ever heard hotel staff speak in this manner ? Even if you don’t want to to extend my check out time the politically correct answer should be sorry due to high occupancy we can’t extend the time for you etc ! And not reply in such a rude manner ! Please W train your staff properly

Stayed in April 2024

The lifts is to slow, never wait that long for a lift before. (compare to other casino at the surrounding)

Stayed in January 2024

I booked these two rooms ages ago and requested to be close together. It wasn’t even close at all as we were separated at 2 different elevators! We arrived late, like 7pm already. One of the room wasn’t even ready yet (as 7pm already!!!!?????!!) I can’t imagine if we arrived as normal checkin hours (3pm) how long we would have to wait. I understand that we travel at the busy time, but because we can only do late checkin as the room wasn’t ready, we were asked to finish our other schedules first then come back. When we requested extra blankets after checkin , they said ‘sorry all blankets had gone we couldn’t fulfil your requests’. I was like : ?????? So hard to get taxi since according to taxi drivers, they always forget the interchange of W’s lobby. No staff member was helpful at all. Instead, they asked you to try calling taxi online yourself. If you are a soft bed person like myself, I would never recommend W as the bed was hard as wood board.

The stable wifi was the only thing being acceptable for this hotel during my stay and As we were able to walked to galaxy arena for our concerts

Stayed in February 2024

Very long waiting for check-in and breakfast. Hotel should improve the operation process of check-in and arrangement of restaurant for breakfast.

The rooms are special, each room has its own character showing the movie related stuff. Breakfast is very god, many different choices and good taste. Had been upgraded to a very large room, very spacious for compensation for long waiting check-in time and not provided requested consecutive rooms.

Stayed in November 2023

Staffs were not well trained It took very long time to check in and check out System was down and room service was unavailable but there was no notification whatsoever so I had to wait on the phone line for 30min waiting that someone will pick up as the recorded message was saying

Stayed in February 2024

It claims to be a five star hotel but we can’t find any part of the W Macao is five star worthy. The services were horrible, the congestions at check-in check-out periods are always unbearable; the taxis waiting were unbearable; the queuing for breakfast was unbearable and the food were poorly prepared. The light fixtures in the room are sharp edged that are dangerous to people in the dark; the upholstery of furniture were flimsy and uncomfortable. The toilet like most in Macao is without water jet. Our hotel charge included breakfast but we didn’t eat breakfast in all four days we stayed because the long waiting line and/or poor food quality. We wouldn’t stay here again.

Stayed in February 2024

We had to wait for our rooms ready for two hours and the connecting rooms were not available even though they asked me to offer them in the first place when i made a reservation. There was very weak but definite beep sound from the wall or a light in the rooms.

Very kind staff. Large rooms and a fairly large gym with free banana and apples. Chromecast was available in the room. Clean and large bathroom. Decaffeinated coffee capsules in the room.

Stayed in January 2024

Line up for a long time to check-in. Staff told me we have to wait until 5pm to get our rooms.

The room is spacious and clean. Bed is comfortable. The view is great.

Stayed in December 2023

When I went it was 2 months after their opening. The staff were pleasant but not every one was properly trained and had to constantly refer to a supervisor for clarity. The restaurant on the 2 floor where the buffet was had very weird hours and choices as to what was available. Did not end up eating there. All in all, decent but not enough for me to return, nothing special as far as I was concerned.

rooms were clean. Location was on the Cotai strip.

Stayed in October 2023

Room needs to wait till 6pm to be ready

New hotel. Nice facility.

Stayed in January 2024

Long line at check in. Staff were not very responsive during check in, have to just stand waiting for them to be ready when at counter. Check in was delayed by 2 hours due to lack of rooms.

All the facilities were good. Spacious, clean room and comfortable bed.

Stayed in December 2023

taking too long for lining up for check in

the room condition is great and modern

Stayed in December 2023

The location was difficult to be reached out. There is no eye-catching signage to know where W hotel is. The entrance looks like a restaurant! Check-in process is slow, when we checked in at 18:00, the room is still not yet ready and need to wait for 1-2 hours longer.

Buffet breakfast is nice though there are too many guests. The room is spacious enough and overall is clean and tidy.

Stayed in December 2023

Check in queue was really long and could be improved. The hotel room decor was quite dark and room lights were dim.

Spacious, clean room and comfortable bed. We stayed here for a birthday occasion and staff were very helpful in accommodating our requests.

Stayed in November 2023

We went to check in around 5pm, there was a long cue - waited for about 20-30 min and then was told my room wasn’t ready - for another 2 hours. I had an infant and a child so it was quite disappointing. I also heard other guests asking for late check out - and they also agreed - to me it’s more important to get the rooms ready in time then to grant late check out.

Good breakfast, as it was a new hotel everything was very new and clean. Overall, all staff were helpful. But it seems overall a bit understaffed.

Stayed in December 2023

Poor efficiency on checking in

Stayed in December 2023

Wait times for checking in and breakfast buffet.

It was a nice hotel to stay, facilities are great, food at breakfast buffet was delicious. Easy to get around with shuttle buses.

Stayed in December 2023

Waiting time of checkin and general struggle to serve guests as hotel is so busy

Large rooms and great views

Stayed in December 2023

- Staff are not attentive, missing requests - Communication is slow, at the bare minimum, and sometimes confusing - Denied one of our guest's breakfast even though it's paid which required resolving through booking platform - You're not guaranteed your selected room type, and expect the replacement room to be slightly downgraded - Be prepared for MOP1000 safety deposit at check-in, to be refunded later - Weird shampoo pumps (turn and press)

- New hotel - Clean room - Good breakfast buffet food selection - Close to the Cotai strip if you're interested in the area

Stayed in November 2023

- Waited one hour just for hotel check in. There were a very limited number of front desks, and the check in process was very long. The security guy at the lobby was very rude. - Long line again for breakfast. I stayed there for 2 nights and both mornings I had to wait 30min in line just for breakfast.

-The facilities are quite new and good.

Stayed in October 2023

- Waited one hour just for hotel check in. There were a very limited number of front desks, and the check in process was very long. - The security guy at the lobby was very rude. - Long line again for breakfast. I stayed there for 2 nights and both mornings I had to wait 30min in line just for breakfast.

The facilities are quite new and good.

Stayed in October 2023

Wish their concierge was attached to studio city entertainment ticketing and they don’t have enough check-in/check-out booths for the number of guests.

Gorgeous property and easy to find your way around to studio city.

Stayed in October 2023