Overall disliked the breakfast management 1. I was not served espresso coffee at 9:37am (breakfast finishes at 10:00) I insisted and asked to pay 86$ MOP which I paid . Unacceptable for 5-star hotel not to serve proper coffee rather than a poor mix of instant coffee and water 2. Omelette breakfast very bad quality oil used , chef needs to improve

Location . View, friendliness of concierge

Stayed in April 2025

Location is super convenient, very easy to get around just by walking. Staff is very friendly. I arrived a little too early, Ms Icey at the reception was very helpful, getting me checked in right away, and the room was great!

Stayed in January 2025

Overpriced. When I was booking this hotel suite, there was never any mention of having to pay a large security deposit which will only be paid back 3 weeks after checking out. Ridiculous!

Good location. Friendly staff.

Stayed in December 2024

Check in staff could only speak Mandarin, and the entrance was kinda tricky... you need to walk up a slope and then the check in was strangely at 2F rather than the floor you entered.

The location was great, and room was spacious with good hardware.

Stayed in December 2024

The porters and the counter staff could have been more proactive in attending to guests standing in front of the counter during check out.

The room and bathroom are clean and spacious. The extra large double bed is very comfortable. The absence of a casino makes this the perfect accommodation for the family.

Stayed in December 2024

The soundproofing is not very good

I like the room view and the room is very clean and light

Stayed in November 2024

The shuttle bus from the ferry was hard to find and we had to rely on another hotel’s shuttle. I appreciate that the room gets cleaned everyday but there is a lot of plastic waste. I wish that there will be less plastic bottles for shampoo/body wash used in the future.

The property has great facilities like the infinity pool and it was clean and new, so I had a comfortable stay. I enjoyed the view I had from my room when I wake up.

Stayed in October 2024

Nik

Large room, new facilities, nice view.

Stayed in October 2024

No ‘do not disturb’ sign or light and no ‘do not clean room’ sign in the rooms. More pool chairs are needed and it would be nice if guests could get drinks and food by the pool. Currently there is no option for this.

Great location and very clean. Rooms decorated nicely and comfortable beds. Concierge and bell staff very helpful and friendly.

Stayed in October 2024

Many staff can not speak English fluently. Very complicated AC controller

Location, facilities

Stayed in September 2024

- The rooms are not soundproof and the corridors can be a bit loud, even at late hours. - The access to the hotel is made through a shopping mall, and you can access the bedrooms without going through reception. I did not like that. It reminds me of a motel. Or a brothel. - The hotel asks for a mandatory deposit upon check-in, as if I was going to take their towels or set the linens on fire. I understand; guests can be savages. But it is still a silly and outdated practice for a city hotel. - The hotel's payment terminal and the hotel's ATM could not take my Visa card, issued by a major European bank. I was told it only works well with Chinese cards, and foreign credit cards often have problems. - Even though the hotel could not take my card, I had already fully paid for my stay in advance. However, despite having just arrived from a long travel, they had the nerve to tell me to go outside and withdraw cash before check-in, to pay for the deposit. That was petty and inconsiderate. - I refused to go outside before checking in, taking a shower, changing clothes, and resting for a bit. Which they accepted. Even so, after a couple of hours, they call to my bedroom and wake me up to again ask me for the deposit money. That was petty and insulting. Especially considering that I would still be staying in the hotel for three days. - There is no "do not disturb" sign on the bedrooms. So you will be disturbed by the reception and housecleaning as they see fit. Even during your naps.

- The view (if you care to book the lake view bedroom) is superb. - The bed (if you care to book the deluxe bedroom with the king-size bed) is super comfortable. - The gym is very spacious and well equipped. - The sauna works perfectly and is a good and distinctive complementary facility. - The location is amazing; historic Macau is well within walking distance and it is right next to one of the main bus terminals (Praça Ferreira do Amaral).

Stayed in September 2024

Poor instructions to get to the hotel from the ferry terminal. We couldn’t find the line because there wasn’t one. I messaged them in advanced, all they said was check their website, which did not provide sufficient information. It was an extra stress we didn’t need. The lift system was not good enough for the amount of people using it. We were waiting on average 4-5 minutes every time to get on the lift. There were also lots of rude and pushy guests who weren’t controlled by staff. Odd requirement where you have to be in your swim clothes to even enter the pool area. Imagine to be in your swimsuit, walking across the crowded lobby where check in and check out guests were congregating. It was very uncomfortable.You cannot just go and sit on the sun lounger to read a book, unless you are in your swimsuit. Very poor selection of breakfast. For a five star hotel, they don’t have the option to serve sunny side up or soft boil eggs. We got there early as we wanted to avoid the crowd. It turned out that we were the first ones and it seemed that one of the staff was having their breakfast at the table too. The other staff, who was supposed to be the waitress, kept going back to him to have long and loud conversations. Shouting across the restaurant even. It felt more like a cafeteria than a nice hotel breakfast restaurant. Just like it was designed by someone who had never been to a five star hotel breakfast. Yes, it was that disappointing.

Very beautiful and spacious room. Great view! Beautiful pool area but very shallow. It was not an infinity pool as the water did not overflow the edge. There is a convenient store at the lobby.

Stayed in August 2024

The location is Good. Staff is friendly and responsive . The guy working there Mr.Jay so friendly and helpful to give us information regarding our trip . Thanks Jay

Stayed in August 2024

Nothing!

The Free upgrade to a family room with bunk beds! Thank you Yoho, the kids loved it.

Stayed in July 2024

Nothing.

Very friendly staffs, attentive and experienced. Room is clean and has a good lake view.

Stayed in July 2024

The breakfast was not up to a standard you would expect for the cost.

Location

Stayed in July 2024

Staff didn’t speak much English. The pool depth was quite shallow.

Very spacious bed and gorgeous view

Stayed in June 2024

Because of heavy rain we cannot use the pool and my son cannot use the kids playground

The staff is very nice. Supervisor and the RA of 7/F. And all the staff from the main door until the lobby.

Stayed in June 2024

The reception desk needs to training , too slow to checkout This is none smoking hotel but I smell smoke every day on the 10th floor hallway also the location is not too good not in the central.

Room was beautiful and clean

Stayed in May 2024

Nice room. Good view.

Stayed in April 2024

The swimming pool facility can be better, the water is not warm although it says it is 恆溫. There are no towels provided at the pool.

Prime location, best view you can get in Macau and at a very reasonable price. Infinity pool view is gorgeous.

Stayed in April 2024

stuff can’t speak English, and the breakfast was super expensive and poor quality. They refuse to make a caffe for us. You are not allowed to go to the terrace , unless you are wearing a swimsuit. I told them that I would like to take a picture , and they said it’s not possible.

The location is excellent, the rooms are well prepared and clean.

Stayed in April 2024

During check in, the staff at the check in counter was inexperienced when trying to make payment with my credit card. Instead of asking for my PIN number to authorize the transaction, he informed me that my credit card was rejected which was incorrect. As I was there early the rooms were not ready and I had to come back at 3 pm. When I did so, I had to queue up again to get the room key

Brand new hotel. Good location in town

Stayed in April 2024

Breakfast buffet-beverage shortage, no refill of major beverage such as milk or orange juice.

Satisfied with room condition- Clean and tidy, hotel lobby customser services is fine.

Stayed in April 2024