No processes at all, waiters during lunch and dinner are useless: tables are not cleaned, drinks are not supplied, rooms are cleaned only after reminders

Facilities, view, pools

Stayed in March 2024

2. Meeting with the manager. The next day, the general manager Olivier de G called us into his office for a conversation. There were 2 other men with him who did not leave the office and tried in every possible way to put psychological pressure on us. Instead of smoothing over the unpleasant situation, the manager allowed himself to accuse us of the fact that everything was our fault and there was nothing to swim there (Where is it?) There are no restrictions anywhere where you can’t swim and none of the lifeguards control the beach because... There are none (usually they whistle if they have swum far). The next argument is sharks. Then why weren’t other tourists rescued (it turns out that they endanger the lives of all hotel applicants). When asked how many sharks they have seen here all this time (2 accompanying people answered 0, and Olivier de G. 1 shark once swam here). Next thing we heard, I was drinking and sleeping on the beach!!!! (What is this anyway????) Then strange things happened. Olivier de G. calculated how much alcohol I drank during the day using the hotel system and concluded that I was not sober (WHAT????) They told us that there is a video where you can see how everything happened (but instead they brought some kind of fake). Olivier de G. stated that he interviewed 20 witnesses, but they were nowhere to be found (Apparently they sailed to Madagascar after testifying) Why did they blame us (me and my wife) when they attacked my wife, but at the same time they blamed me (that I was not sober and slept on the beach because it was decided by the general manager who saved from a shark, but only one person, as it turned out ) still I do not understand ??!! 3. All inclusive Attention!!!!! After each wish in a bar/restaurant, they bring a paper for you to sign. We looked at what was put on the list (there was something we had never ordered). Why is this, one can only guess? Unfortunately, I can’t put all the text here

Please take this review seriously!!!! Large text, but anyone (daughter/wife/mother) could be in our place. The bad rating is primarily due to the lack of professionalism of the general manager of the hotel (Olivier de G.) 1. Attack. On the second day of our stay in the ocean (on the hotel grounds) my wife was attacked. She swam to the shore and a boat with unknown men (2 European in appearance and 2 local in appearance) approached her. Under the pretext that a shark was swimming here, they offered to get into the boat, but when they refused, they used force and seriously injured me. Frightened by what they had done, they put them ashore and threatened them with the police (why????). The second surprise was that they attacked a married girl. While the staff was trying to understand what had happened, this man ran up to me and with him was a blonde woman who was watching this from the shore (an older woman) and asked not to touch her husband because... he is good and saved from sharks. After I found out what condition my wife was in at the hotel reception (all her legs were cut up, her arms were bruised), I simply could not believe that this was even possible in a 5* hotel and ran to the beach to talk to him again . At that moment they disappeared along with the woman. When asking the staff who it was, no one answered anything. They said it was from a nearby beach. It turned out that the beach was not guarded at all. We wanted to talk to the hotel management to find out what it was and why it happened.

Stayed in February 2024

We didn´t like the food at all - both the taste and the quality. Our whole family got a stomach ache after 3 days. There is a large selection of food, but the taste was not our cup of tee.

Beautiful location, nice rooms, wonderful swimming pools and beach. Very kind staff.

Stayed in February 2024

6 months before we asked for 2 connecting rooms or 2 rooms close to each other but on our arrival we had to wait 1hr before we found ourselves separated in 2 different blocks far from each other 😒

Kindness of the staff. Constant presence of the manager to make sure that everything is ok.

Stayed in January 2024

The food and restaurants need improvement.

Easy access to the facilities at the hotel

Stayed in December 2023

Standard of food was not great, bar drinks was all local/cheap brands and cocktails are very strong, bad alcohol taste. Hotel is very outdated and needs to be renovated. There wasn't many in-house activities going on. Everything was chargeable and offsite experiences. The onsite entrainment, wasn't great.

The beach area was nice however it wasn't the biggest, the resort is on the wrong side of the island to experience sunrise or sunset. The spa area was very nice, with sauna and steam room with outdoor jacuzzi. In general the staff were pleasant and helpful.

Stayed in December 2023

The restaurant set-up was not nice/table took a while to be cleaned and definitely not at the level of 5 star hotel

The room and the beach were really nice

Stayed in December 2023

The property is well maintained and clean. The check in was smooth and the location of the resort was also fine for us when we booked as we wanted to just relax at the property. Our overall Mauritius stay was disappointing because on day 1 we landed early and as the check in was going to take sometime we were told there’s a Flacq market close by and it would be worth our time. As I’m someone who collects articrafts for our home, I was excited to explore. We were just walking around in the market and there was this table that had bracelets and we just lifted one of them and kept them back on the table. “The guy who owned the stuff just started yelling at us asking what are you doing, why are you touching my stuff, where are you from, this is not your India, go back to your country! Don’t come here! Go away!!” When a westerner did the same thing, he was completely fine with them touching and as I observed from far I saw he didn’t have an issue with any of the Westerns doing the same thing!! I saw him laughing with them, desperately sucking up! What’s worse is we did not see anyone react to him except for one lady who held me and asked me to not mind him and walk away! We complained to the police at the market and he didn’t seem to care. I was shaken as this was the first time we faced something like this after travelling so many countries. We wanted to take an action and came back to our resort and informed the manager. After talking for almost 45 minutes the manager said she’ll inform with the police station and would keep us updated. We checked into the room and went for lunch. We saw the staff greeting the westerners and when we walked past, they did not . We found it strange but let it be. When we sat at the table nobody came to us and then we had to call someone to get cutlery and water who brought cold water. As I was having a bad throat, I asked her to bring normal room temperature water, water that is not cold.

Stayed in November 2023

- the vegetarian options tastes bland - the guy who introduced us to the hotel in the beginning, was very minimal with the information that he gave us

- beach access - drinks were really tasty - pool is beautiful

Stayed in November 2023

Found 2 cockroaches - 1 in room and 1 just outside the room. Room needs to be refurbished and cleaned better in my opinion.

Good food variety and taste Nice beach Had problem with AC remote which was timely arranged even though it was the evening. Managers were eager to help out and get feedback during meals

Stayed in October 2023

Not 5star and ants in room

Staff

Stayed in October 2023

it was NOT the hotel I booked and paid for I selected rooms being offered by Constance grace Belle Marie’s but offered rooms in this hotel not fair not transparent

it was not what I expected I chose and booked to stay at Constance Belle Mare based on images I went to Constance Belle Marie and they said your booking was at C Mauritius! how come they said it’s same group check your confirmation from C Mauritius so it seems to attract guests they show images of Elle Marie hotel

Stayed in July 2023

I think they can do better with pricing especially with taxis and cost for the tours they arrange... It was overly expensive. A distance of about 10mins was 2000R, I took a trip a day before and the cab coat 1200R and it was even a longer distance. I think paying such an amount for an all inclusive stay should give you some sort of discount. Also a day before my check out date, I got a note reminding me I have to leave by 12pm next day... A few hours later I got a call reminding me again.. I think that is not really good. And then the room I was assigned.. I didn't quite like that d bathroom was small, didn't even have a place to hang sponge or towel

So it's a beautiful place, clean, good Internet and all... Staff are amazing with communication cos most people don't speak English much in Mauritius. Also variety of food to choose from.

Stayed in June 2023

We booked a "Prestige Beachfront" room. We got a half blocked half garden-pool-beach view room. It definetely shouldn´t be labelled "beachfront" (=directly at the beach). There are two buildings with each four rooms categorized as "beachfront", however, the left building / second row definitely is not beachfront. So you get a 50:50 chance of an actual beachfront room. See picture 1 vs. picture 2. Categorizing the building in the second row "beach front" is simply false and misleading to customers. At the reception, all we repeatedly got was a smile and the answer that "it is category beachfront". Our request to discuss the categorization with a manager was either not understood or not granted. However, after two days of disappointment and no news, they seemingly accidentally encountered us during lunch and told us that we can change to a room in the actual beachfront building immediately.

The actual (see below ) beachfront room is amazing, the beach is clean and white sand, pools and hotel style is wonderful and people are generally nice and putting in an effort. Included in the AI are some brand alkholics, such as Hendriks Gin, some drinks are a bit odd, some are great. The spa is beautiful, and the Sushi Restaurant you get for 1 night per Stay as well as the bento style lunch from them are amazing.

Stayed in May 2023

some of the staff are friendly and helpful others ignore you and cater more to the Europeans leaving us feel unwanted or unwelcome because you will ask to be served but a European gets service without having to ask

The facilities were great and the All inclusive is value for money

Stayed in April 2023

No evening entertainment. Ants in the room when first arrived - when maid came she offered me spray to keep in the room to kill them as they have an ‘ant problem’.

Staff are such an asset to the hotel - so friendly. Relaxed atmosphere.

Stayed in March 2023

having to sign a check at mealtimes despite it being an all-inclusive plan Better housekeeping; Airconditioner and lock on door to terrasse kept needing maintenance communication about post-office opening time (i was told by reception it was open on Sunday and took a taxi on Sunday only to find it closed) hot stone massage was excellent, but it turned out that I had 4 contraindications not to take it and this was not checked beforehand. I only found out afterwards when I felt quite sick the rest of the week No flipflops in my size in boutique Cigarrette smoke from other guests General push towards sugary/fatty foods and drinking alcohol

beach; ocean; all-inclusive meals Staff: Deeya (reception trainee); Deepak, Naresh (restaurant) very comfortable bed Beautiful room terrasse and the couch there location of room on ground floor with immediate view of ocean kayaking Very nice local people fantastic beach access Towel supply Plate shower

Stayed in February 2023

very limited food choice, had feelings that hotel is orientated for vegetarians no night entertainment at all limited alcohol drinks

very good hotel except few things

Stayed in February 2023

Lunch n dinner variety poor. Toilet had a smell of poor trap.

Breakfast was good, beaches were nice, sand beautiful, staff was responsive n room was big. Plentyful towels. Pool n dining areas good.

Stayed in January 2023

Choice for buffet was limited

Hotel was clean

Stayed in December 2022

the food for Xmas was fantastic however the other nights the buffet becomes a little samey, even with the different theme per night, and you do find yourself struggling to enjoy the same food each day. the Al a carte restaurant is nice but would be much better with some other options such a steak/Italian or more varied seafood rather than just sushi and limited options

the property is lovely with good sized rooms and comfortable beds. there’s a good amount of pools with a quiet one away from the crowd, as well as a lovely stretch of beach

Stayed in December 2022

the whole time we spent there, we wondered “do Mauritians hate black people?” because the treatment we got from most of the staff members? appalling and disgusting. it’s like we didn’t deserve to be there, like our money is cheap. We asked one of them at the bar if there was a reason she’s treating us the way she is, we got a stupid answer. nonetheless, some were very nice. but service is slow… our bathroom smelt very bad, I’m assuming there was a problem with the drain. Towels for the pool area run out very fast. Didn’t feel like a 5 star at all, maybe a 4.

Loved that it’s all inclusive, so it’s convenient. It’s on the beachfront, loved the facilities, weather and food from the bar which was served from 12:30, the hotdog and pizza were a fave! They also have a wide selection on drinks, which we appreciated. some staff members were accommodating. C Mauritius is a beautiful hotel

Stayed in December 2022

The Wok & Roll restaurant was average and slow to serve and prepared food. Over an hour for a bento box. Staff were 50/50 sometimes they were fantastic and other times you felt they didn’t really want to be there and need more training. Towels not being available till 10:00 and having to search around for them is not ideal and could easily be fixed. Reception not answering their phone. Called 6x and answered once. Expect a call back if they can’t answer. A lot of fine details missing, re paint marks all over furniture, marks on walls not cleaning toilets, turn down service at 16:00 and having to ring. They lost our bags and did not put tags on them on arrival, and eventually found them and just left them outside our room b it did not tell us.

Buffet food was exceptional and a great selection is on hand. Just the right amount of variety whilst focusing on quality. Rooms were a great size and beach front view was beautiful to wake up in every day. Was a real all inclusive and the vast majority of items are included, real cocktail making which is always great to see. The water sports available were good. Expect snorkelling to be included like the vast majority of hotels offer.

Stayed in December 2022

I had alcohol poisoning at this hotel. I had only 2 glasses of Rose that was included.

Stayed in October 2022

Inflexible, especially with food. I was told no to almost every request made or otherwise a huge deal was made about getting a reservation at an empty restaurant (wok and roll)- from which I was ill after. Not great vegetarian options, and unwillingness to alter eg a salad to be made without meat. The food in general was about 3/5 star. Disappointing overall for what should have been a relaxing treat.

Great watersports equipment available included. Nice relaxed feeling and choice with plenty of space for quests.

Stayed in December 2022