Too much attention from the staff,they ask your room number wherever you are and make notes.As they explain,to be able to find people if necessary. Also too many staff visits to the room.

Beautiful hotel, interesting design.Fantastic views.

Stayed in May 2022

Nothing comes to mind.

Everything was absolutely excellent, could not fault anything.

Stayed in May 2022

Staff although very friendly and want to help, were very slow. Food options were very limited at most outlets. Kushi Japanese was a dissapointment.

The daily entertainment options, great breakfast, friendly staff, large rooms with excellent views. Great food at Safran Indian restaurant.

Stayed in May 2022

Some downfalls unfortunately. Service on the private beach (golf course side) is not a representation of Shangri La. Also found the Easter celebrations very disappointing. Not enough entertainment in the main areas, only at the Kids Club. Would have also liked a bit more lively entertainment. Biggest disappointment, however, was the Easter dinner buffet. It rained and no preparations were done to ensure guests were comfortable. Everything from the tables, mats, etc were soaked and we had to leave to go to Coco's which was really sad. But overall it was a beautiful stay and we definitely plan to go back for the third time!

Beautiful stay in the most magical resort. Staff such as "Nicolle" made our stay all the more special. I was nervous to travel with my 7 month old baby but she ensured that she gave us the baby puree menu so that our baby was well fed throughout the stay. She constantly checked on us to ensure we were okay and comfortable.

Stayed in April 2025

The main buffet was closed on Easter Sunday for a garden buffet. As it had rained this was a disaster.. Seats wet, mud everywhere...really not what we expected. We cancelled our booking and went to the Coco restaurant. The entertainment on all five nights we were there was well below average and not what we expected. Nothing really planned for the kids and not even an Easter egg on Easter Sunday! We will be back but not for Easter.

Breakfast was great even though some fan misters would have been nice to deal with the high humidity. Service was excellent particularly Nicolle was amazing and performed as a manager. She looked out for our every need and ensured we were taken care of at all times.

Stayed in April 2025

The bad preparation for the Honey moon occasion, beside that the food taste, and some employee behaviors !

The cleaness

Stayed in January 2025

The management was new and not at the level of a 5 star hotel

The beach and the location

Stayed in November 2024

Non professional services, restaurants are a mess: need to book 2 days in advance (unbelievable), impossible to access balcony because issue with the door that has not been repaired during our stay, management is bullshit: said would pay for our transfer to airport to compensate: eventually no! Said they will email us for a free night during next stay (anyway no intention to go back): never received, show photos of the paradisiaque junction between île aux cerfs and the private island: does not exist anymore (it is now a dune of sand).

Employees extremely nice and kind.

Stayed in November 2024

Glorified retirement home - no vibes, quite boring. The pool (pond) is full of algae and the showers don't work so once you've swam in the swamp you have to lie in the grime for a bit. The Indian restaurant makes dishes that are 50% oil - for real not good.

The room was nice. Tortoises are cool but they're as sleepy as the guests. The fish at the entrance are fun to feed.

Stayed in November 2024

Shower water problems ! And not solved during our stay Very slow service at restaurants Humidity in the room Had to wait for one hour for a restaurant booking During checkout our bill was totally messed up

Location and surrounding nature

Stayed in October 2024

It’s not an easy place for walking. Too many steps. One lift to the restaurant. Our room was at the furthest point from the main complex. Staff - so many - but in the restaurant - same issues, not getting breakfast coffee order right. Poor communication. We were on half board and just had a glass of wine with our supper, they charge an awful lot for the one glass of wine…..

Beautiful setting.

Stayed in March 2024

The accommodation was very pricy . The cost of cool drinks (Fanta/ coke) was exceptionally, Shockingly high.

Generally, the stay was good overall.

Stayed in January 2024

The poor state of building maintenance, which caused an injury during my stay

Stayed in December 2023

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Stayed in November 2023

The staff on the private island was less passionate and sometimes they ignored our requests.

I loved the private island and how beautiful the hotel was. Also, as I had a late departure, the hotel reception kindly offered a late check in. On the beach of the main location , there was great comfort and the staff was serving you with everything. On the private island- the staff was less responsive. We had to wait quite long to get an answer to our requests.

Stayed in November 2023

Summary and Improved Version: I recently stayed at the Shangri-La Le Touessrok, Mauritius, from September 18th-23rd, 2023, with high expectations of luxury and opulence. Unfortunately, my experience was deeply unsatisfactory, characterized by poor service, subpar accommodations, and a startling disregard for guest experience. Accommodations: I had reserved the Junior Suite Hibiscus Beach Access but was met with a cramped and inappropriate room for a family of four. A shift to the Frangipani 1 bedroom Suite also proved disappointing with dysfunctional in-room phones, significantly hampering our accessibility to services. Quality Discrepancy: A notable disparity in quality was observed between the Hibiscus and Frangipani sides; the former offered substandard towels and amenities, starkly contrasting the plush, high-quality offerings of the latter. This inconsistency raises questions about Shangri-La's global policies and service standards. Departure Day Fiasco: The departure day was marred by an astonishing lack of coordination. My private car service, granted entry the previous day, was inexplicably denied access, subjecting us to an unwarranted exit in a golf buggy, feeling like criminals. Culinary Nightmare: The fine dining Indian restaurant was a culinary disaster. The dishes lacked authenticity and flavor, and the staff appeared bewildered when these issues were pointed out. The manager’s indifferent response added salt to the wound. Unacceptable Management and Customer Service: The blatant lack of communication and customer-centric attention, especially from Head Concierge Merlin and Manager Nathaniel, was deeply frustrating. Their apparent indifference and inaction in the face of our concerns were absolutely unacceptable for a brand of Shangri-La's repute. Some Redemption: Despite the unpleasant experiences, the commendable food and service provided by Chef Ahmed and his team at the buffet restaurant and were the sole redeeming factors.

Stayed in September 2023

Main Resturant’s; Food, poor quality and options Tables should be cleaner Japanese and Indian were very good

View, AC, Wi-Fi

Stayed in August 2023

The room was not cleanly, which is disappointing for a five star resort. Housekeeping doesn't make the bed or clean up the trash. There are chips in the floor. The baseboards are really dirty. The whole place needs updating. I asked for a blanket and was given one with gross stains on it. The food was really bad, especially compared with the four seasons down the street. There wasn't one thing that was decent. The meat was overcooked and of low quality. The fruit was not ripe. I ordered a pina colada and just received a glass of coconut milk and rum (no pineapple). You have to ask for everything twice. The simplest things became complicated for no real reason. I ordered room service chicken and it was raw. I complained and they did nothing about it. Honestly, more of a 3 star resort. We stayed at the four seasons for most of the trip and came here the last few days. The four seasons is worth every penny more. I was extremely disappointed for this "five star resort." Will not be returning to Shangri La again.

The beach is really nice and that is about it.

Stayed in August 2023

I lost some cash from somewhere.

Everything from food to hospitality.. loved everything .. everyone was very friendly.. the hotel was super clean! Loved every bit of it. Location is awesome . Beach is literally 20 steps from the room. Beats every other destination and hotel I’ve stayed in. Excellent service!

Stayed in July 2023

The speciality restaurants weren’t to be fine dining experiences that we expected. The quality and flavour was missing at Saffron. Kushi the Japanese restaurant was ok.

The location is beautiful and the property is expansive. The housekeeping staff are lovely and make sure all the requests are taken care of. The rooms were spacious and had all we wanted. The access to the beach was wonderful. The recreation centre and the boat house are great to plan all activities. We loved the water sports, cycling tour and snorkelling. Le Bazaar and the republick are great for meals. The chef and team at Le Bazaar are friendly and the food is a good spread. We loved the Arabic fare. Ile Mangine the private island is perfect for a lazy day by the water and good food. The spa and the therapies were exceptional. The staff is welcoming and helpful.

Stayed in June 2023

price of meals was terrible,

Stayed in May 2023

Housekeeping cleaning, all restaurants fully booked the 3 nights I stayed there I was forced to have breakfast and dinner in the same restaurant every day.

room style and the view, the beach amenities & services.

Stayed in May 2023

they have few options for dining and only one for breakfast. the capacity of the restaurants are low so you have to book your dinners 2-3 days ahead. the cleaning on the property is not that great and the last couple of days they were fully booked so the services got slower.

I liked the beach service, the view from my room

Stayed in May 2023

2 meals experiences were very disappointing especially at the price point. room sound isolation with room next door was unacceptable for this standard of hotel

beautiful, very nice staff

Stayed in April 2023

it is dated and needs a refurb

location and privacy on beaches superb. waiter service on beach really good.

Stayed in April 2023