Very happy overall! Staff friendly, grounds spectacular, tennis courts, basketball court, pools, A+. Coffee & drinks were mediocre [coffee machine was working 1/2 the time & coffee in restaurant was weak: C-]. They let us stay until 3pm last day!

Stayed in March 2025

We were only allowed to eat at the buffet bc we stayed less than 3 nights. couldn’t eat at any of the restaurants that required reservations. The buffet food was fair, not great.

Wonderful staff, beautiful beachfront with pools. Very clean and well kept property.

Stayed in March 2025

I liked it

The breakfast was a very good buffet

Stayed in February 2025

room smell bad, humid, the resort is really nice, but was very hard for me to walk around, that little hill was bad for my knees. bad wifi connection, we requested rooms with double bed and only got king size beds.

room was clean, food was good, excellent personal in pool and restaurants, costumer service was good, they have a doctor in site, was very helpful, i will go back if the hotel has best price around

Stayed in February 2025

Food it needs to improve a little be

Very clean and peaceful

Stayed in December 2024

The room was a bit outdated.

Great value for money. Enough variety with the food on the buffet and the staff was kind.

Stayed in December 2024

Front desk staff needs training in customer service. We are a group of resort workers ourselves and their service was not what we are use to. They didn't go above and beyond for us. Check in process is lengthy. They don't show you to your room. we went 3 times on the first night to ask for an extra bed they promised. It never arrived. I had to share my bed with my male co worker. Very uncomfortable. They brought it till the following they when I asked another concierge at the front desk. The drinks are terrible. being an all inclusive resort they serve you the really crappy stuff. no selection of local beers. jsut one type of draft beers. The mixed drinks aren't good.

Great Beach Wifi is great Food is very good (except the fish fillets) Over all the food is good and my group was happy. Rooms are very nice and clean for the most part. entertainment were good the servers at the restaurant are very attentive

Stayed in October 2024

I would be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools.

Usually all inclusive hotels in the region are not the best place in terms of food, but for our surprise we really enjoyed the variety of the food been served, helpful staff and the great shows performed every night, specially we like the professional level of circus and magic show. Drinks been served without keeping long waiting lines. Kids club is recommend for those who are traveling with kids to keep them occupy with a care taker while adults can have space to enjoy the activities.

Stayed in July 2024

The beds were uncomfortable. The air con smelt like cabbage. We had a issue with airport transport - I would strongly recommend NOT using the on-site travel agents as they are more concerned about money than customer well- being!

Lots of food options, two pools are great, some great staff, interesting wild life. Nice relaxed vibe. Central for great tours.

Stayed in April 2024

We booked three rooms. In all three rooms AC didn't work, they said that they are fixing it, but nothing changed in two weeks. In one room the shower was flooding. In one room the refrigerator was leaking. But the worst of all things are front desk personal. They are totaly useless! Our three rooms check-in took more then an hour, we were tired after long flight, but they didn't try to make it faster. They didn't help with our AC, we told about it lots of times. They didn't help us with water, we didn't get it enough, so we had to buy it in the store and they call this hotel all-inclusive. They didn't stop smokers, they smoked in their balcony, but front dest didn't care about it, it is illegal in this hotel, because the roof can fire up easily. You can live with all minuses, but front desk is totaly useless!!!

The hotel has big teritory, very clean beach, two big swimming pools, hamocks in every balcony, lots of friendly animals, some of personal (Arnold and Antonio - waiters, Alfredo - dinning boss, Enrique - bartender) were very friendly and professional. Normal hotel for a good price in this region.

Stayed in March 2024

The room towels, very thin

A relatively small resort with low rise buildings and lots of palm trees

Stayed in February 2024

Bed could be more comfortable. Rooms are not soundproof. Only 1 buffet and not many restaurants. A sushi restaurant would be nice to have at this resort.

Small resort, easy to navigate and quick to get to the beach. Beautiful beach. Not crowded. Good drinks.

Stayed in January 2024

The rooms definitely need to be renovated. Sound insulation is very bad, all rooms hear each other. Also there is a smell of dampness in the rooms. Finally, most of the employees do not speak English. This sometimes caused difficulty in communicating.

Stayed in January 2024

The food was ok

Friendly staff wonderful beach Swim up bar Tequila

Stayed in January 2024

La atencion

La playa

Stayed in December 2023

The system for booking restaurants.

We had 4 rooms and they were all great. Very friendly staff. Nice layout and uncrowded beach front.

Stayed in December 2023

This year I could only complain about one rainy day - nothing else.

What I like most is the rather simple but delicious buffet every day. If offers basic Mexican stuff, but the taste is much better than any other buffet options I know. The pool area is relaxing and offers some, but neither too much nor too intrusive entertainment. Daily shows at evenings are nice as well. Not world class, but good enough to have some fun at evenings. Rooms are larger that at other hotels in this category and well equipped. None of the aspects are the greatest ever, but in total this was my third stay in Allegro Playacar and I guess I'll come back.

Stayed in December 2023

How thin the walls were, you could hear everything, people’s conversations in the room next to you and the loud music going to midnight every night. Even when we did attend the show, the speakers are way too loud and deafening

The activities were fun such as bingo, the circus show and water aerobics. The food can be good at times and I liked the pool position in front of the beach.

Stayed in December 2023

No premium brand alcohol Couldnt turn air con off Reception a little overrun - they need more support Hard to book restaurants unless you have a 3 day stay

Staff attitude was great, went above and beyond to make our stay special. Especially Izabella and Marvin on reception. Beach was fab, food was great even in the buffet on the beach and main building. Entertainment was good. Rooms were cute with a hammock. Smaller resort to easier to get around and get to know staff Clean, good service Most rooms a couple of minutes from the beach Beach activities good Wasn't too busy so we had chairs on beach and by pool if we wanted. Staff really do their best to please you which totally made our stay lovely - as well as the lovely food (as some of the bigger resorts fall down on buffet quality)

Stayed in September 2023

Since the roof is kinda porous, the air conditioning wasn’t optimum. The room was cool, but I never felt too cold and needed a thick blanket.

Lovely beach, safe environment, really ecological environment, family friendly, basketball court, tennis court, etc.

Stayed in September 2023

- Strict policy of water for an all inclusive hotel. You can't get water at the reception and must wait until the next room cleaning. So let's say if you've used 2 bottles during the day (for this climate it's quite possible), you will be without any water in a room at night and must go a long distance to get a glass of water from a bar (if opened). Totally inconvenient. - The room wasn't really cleaned as expected for a 4-star hotel, even tips weren't helpful. - The room itself was like in a 3-star hotel, I expected a little bit better. - The roof wasn't concrete so we could listen everything that was happening outside, including disco and noisy guests. - This hotel is really focused on Mexicans. So if you don't speak Spanish, you will have difficulties in communication and feel like a white crow, especially at events.

- The staff was mostly friendly. When you give them even small tips - you get extra service and care. - The beach and location are wonderful, 20 minutes walk from wild beaches. Currency exchange and 7-eleven were nearby. - Food was great, I had plenty of choices even as a vegetarian. The Italian restaurant was particularly good, but be prepared for small portions. (order more!) - Servers were really friendly. - Drinks were more or less good, depends on bartender and their mood.

Stayed in September 2023

Room had a leak, housekeeping did not clean the room as requested, information in the brochure was inaccurate, telephone did not work nor was repaired when reported, reservations for specialty dinning was not available via phone or reception, only one hour per day is not acceptable, bar ran out of glasses various times so the food during peak hours, some staff was not friendly

Reception Staff, Buffet by the beach and in the main building, beach, wifi

Stayed in July 2023

Rooms smelt musty and unpleasant, clothes felt damp in wardrobe. Water coming through the ceiling in one room. Food was average .

Great beach front location, lush gardens and exotic wildlife, good water sport activities.

Stayed in August 2023

Quality of the buffet is not as good as it used to be

Location and beach

Stayed in June 2023