I have enjoyed the people that served and assisted me on my week stay at the Barcelona. Two pools, the Kids pool and the Adult only pee pool. The Adult only pool is actually the bar pool, with that being noted , I have watched how many times people get out of the pool to go to the washroom while drinking all afternoon, there were a couple people that got out to go to the washroom , not many . Take that as you may. I think the ocean is cleaner in which I utilized to swim. I know , not the hotels fault for people disrespecting common things like NOT peeing in the pool. But 2 pools doesn’t quite do it. Second discontent are the restaurants, if you stay 3 nights the hotel gives you 1 Al LaCarte restaurant, so I had only 2 awesome meals. The 5 other nights were a packed buffet, i repeat a single buffet restaurant in which is full from start 6:30 to around 9:30, closes at 10:30. I have waited hungry for approximately 750 people to make it through 1 buffet restaurant, it’s now 2:30 hours waiting to eat. All the Al La Carte restaurants were 1/3 full most nights. This is not the serving staffs fault in which they are attentive to your needs. Its the upper management decisions on which restaurant will be open and etc., like I have said only 1 restaurant buffet for most everyone. I have stayed at the Dreams hotel right next to Barcelos over Christmas and this time spring break at Barcelos, plus I am a well travelled individual that has never seen before only 1 restaurant buffet open in a calibre of hotels like this one. I can see if the resort wasn’t busy, well maybe ok I can see cutting costs. But not very happy customers. If a person would enjoy open restaurants that are Al laCarte open to all, every night, go to Dreams. You get more for your money , Dreams is a solid 4 star, Barcelo is a 3 dim stars due to upper management’s cost cutting . Don’t get me wrong the frontline staff are incredible and when you get an Al laCarte it is very good food.

Stayed in March 2025

Too many stairs to the buffet room off of the lobby. Food was not up to Barcelo standards. We struggled to find anything to our liking at the supper buffets. The choices were very repetitive and looked like yesterday’s leftovers.

Staff were very friendly, facilities are old but in good shape and very clean. Loved the adult pool.

Stayed in February 2025

Beech

I like events

Stayed in December 2024

The keyword for our stay was "patience". Be patient wating at the restaurant to be seatet. Be patient to clean you feet from the sand at the beach. Too manny people for the facilities. Tne facilities are old. The stay was OK, not bad, not good, just OK wiith little value for the money.

The food was good. The coffee was excellent. The personal was very friendly.

Stayed in December 2024

They didnt offer drinks around the pool in the morning and with the cost of paying for the all inclusive i would expect to be offered all day long.

The location is amazing, beautiful beach and the pools were nice. The kids loved the slides etc. The buffets were good and we liked the hotel a lot

Stayed in November 2024

If it was crowded, I could see a problem getting a table to eat at the buffet and restaurants.

It was clean and comfortable. Staff was very helpful and kind. Food was good.

Stayed in July 2024

The Premium service hostess (Jimena) did not put any effort in explaining anything about the Hotel, services and the premium perks we had. We payed for a Premium Deluxe room for 3 adults, 1 Infant and a baby and we got 2 double beds instead of a queen/king size ones as the pictures suggest. I would also encourage that the spots by the pool could be reserved maybe 2 per family since all of those had stuff on top of them and people not using them most of the time, my wife had to feed our baby sitting on the grass while there were plenty of empty shaded spots but “reserved” by people not using them. There were signs of mold in the bathroom, so a better maintenance of the facilities would be good too.

Location and Restaurant service.

Stayed in January 2024

TV in room didn´t work

Very good buffet.

Stayed in December 2023

I think Barceló can do better in taking bigger steps towards sustainability. I appreciated the access to purified water however bottled water generates so much waste daily! I’d really like Barceló to address this as other neighbour’s hotels have. Surprisingly, the buffet restaurant and a la carte were par in quality and flavour. I was expecting to be blown away from Agave but it was just a fancier Dona Rosa menu with smaller portions. There is an underused area at tour front desk in front of Dona Rosa (which was always empty). Instead, I’d like to see a quiet desk area with wifi for remote workers! This would encourage returning guests. Indirectly related, the independent boat tour guides that hang around the beach chairs, we got asked everyday even if we consistently declined.

Direct Beach access, buffet restaurant was great (variety & quality), mariachi show, gym and other sport amenities were the highlight from our stay. Not to forget, Staff has a great attitude and the strive to do their best across the board. Always ready to offer a friendly smile and help. Very proactive! Maintenance staff was doing some minor tweaks (painting, deep cleaning) while we were there, glad to see this property is managed well and appreciate the in house power generator! We didn’t drink much liquor so can’t comment on the alcohol quality. I appreciate the beer variety and the 24/7 access to the expresso & coffee machine!

Stayed in October 2023

The hotel needs renovation, food did not meet my expectations. We have visited in the past and were delighted with the food however this time was not the case.

Good location.

Stayed in August 2023

Staff were exceptional

Stayed in August 2023

Some of the shows

Everything

Stayed in July 2023

La Tortuga Resteurant & Bar Staff there are not nice Reception desk staff at nigth no good

breakfast was good.... Santa Rosa Restaurant is nice but to hot you cant enjoy eating in there

Stayed in June 2023

the hotel is a bit old and the facilities are old, not much to do. the shows were really poor.

the beach was really good, food was ok (sometimes it was really slow to refill food tray in the buffetts, drinks were ok and in general the place was ok, but not the value

Stayed in June 2023

the food! The Sushi restaurant was good. Couldnt get into the Italian restaurant. Breakfast and lunch were great but the dinners lacked flavor idea!

beautiful spot! clean

Stayed in March 2023

Just 2 things that I understand are not quite the hotel's fault but sometimes the demand for drinks at the beach and pool is too high and the waiters took longer to bring your beverage but the bartenders at the restaurants are very nice and fast, the second thing is that there's a few folks at the beach harassing you to buy them something or go with them on a tour, other than that it was a very nice experience overall, thanks!

The attention, the food the activities and facilities like the gym and pool, the food is excellent at least from my opinion, the rooms and bed are very cozy and the personal is very kind, the specialties restaurants are very nice too, too bad we didn't know we could try to get a reservation after 3

Stayed in March 2023

Japanese restaurant has only 4 tables, you never find reservation

the front beach

Stayed in February 2023

beautiful clean resort! food was delicious. staff were friendly and efficient

Stayed in February 2023

too noisy.. loud music,sometimes all day long. we had to get up at 5:30 to get a beach chair far enough from the noise to be able to relax and enjoy the beach. the two formal restaurants were just OK. nothing special.

clean , beautiful, lots of bottled water supplied and and endless supply of beverages. the buffets were very good. Tons of fresh fruit and vegetables with every meal as well as many other food choices. loved the Mexican food choices.

Stayed in January 2023

The food buffets were decent for a 3 day stay however it could become limited for a 7 day stay. The a La cart Mexican and Italian restaurants are decent.

Very nice rooms, good ocean front location in Tongolunda bay, nice staff

Stayed in January 2023

The food at the main buffet, Dona Rosa was sub-par.

The room was huge and lovely - fabulous balcony. The food at La Tortuga was fantastic.

Stayed in January 2023

Little variety of foods. The all inclusive is divided into categories which they do not advertise. They discriminate with clothing in restaurants. Only one day can be booked for dinner. They don't offer face masks.

The staff is super

Stayed in July 2022

The Most of the staff we'red nice and kind and some others very rude.

I liked the show oaxaca teatre all the show are really good singers and dancers

Stayed in July 2022

Perhaps to enforce the cleaning.

Stayed in June 2022