- fruit juices were VERY watered down; to the point of being undrinkable - music in dinning areas (except Spanish restaurant) were horribly outdated (and I am +50-y old) - very limited English TV program (HBO bundle, Fox News & CNN). Other news channels desperately lacking eg BBC, EuroNews in English or French, and any other American channels would have been welcome !

- overall, the food and amenities were great :-) - the staff was excellent !

Stayed in January 2025

Beautiful location

Stayed in December 2024

Beds could be a little bigger and comfortable

Breakfast was delicious, good variety and fresh

Stayed in July 2024

The food was a real let down. The breakfast buffet was fine, but save for that - I thought it was quite bad. Even the restaurants that you reserve when you check in were less than I had hoped for. We had VIP badges and - other than the booze - the VIP lounge offerings were less than I'd hoped for.

The property is located in an absolutely lovely area close to Puerto Vallarta, but far enough away that you feel like you're off the beaten track in the jungle. It's tucked in a little cove right near a sleepy little town. Compared to the other all-inclusives in PV, this one has the best location. The others are all packed together near the airport. The pools are lovely and all the rooms have sea views.

Stayed in April 2024

Difficult to make family reservations for elite dining.

The beauty of landscape. All rooms faced the ocean.

Stayed in March 2024

My family and I booked the Premium Suite which came with a flyer that described what our suite comes with. Among the things it stated in one sentence that a Premium Suite guest is allowed to check out at 2pm from the resort. On the last day of our stay we went out for lunch came back to the hotel room around 1:30pm and our room key access was deactivated not allowing us to enter the room. We then had to go to the lobby where we were hit with the front desks attitude, correcting us that we needed to be checked out by 11am but could stay in the hotel until 2pm. Which was not stated on the flyer. We felt the attitude given, rushed to gather our things from the hotel room, as if our stay was meaningless. On another note, some of the staff were not as welcoming as others, not smiling or giving attitude. This particularly happened with some waiters/waitresses, and the convivence store clerk.

The hotel is located on the edge of the tropical forest, with a private beach front. The sun sets on the beach front. The hotel rooms have multiple levels that overlook the pool and beach front. The hotel is an all inclusive hotel and has 3 restaurants on premises. There is also easy access to the beach that connects from the hotel pool area. When you travel to town from the hotel the locals are very nice and very helpful if you need guidance or assistance. The prices are cheap when you want to buy from a local convenience store. Uber also exists within the city, so you can request for an Uber to and from the hotel and to the city with no issues. I know that in the US some Uber drivers have an issue to drive passengers far from specific locations.

Stayed in March 2024

The food needs work, all of it was pretty flavorless. That the only open bar near the pool was in the pool on the kids side, the high cost of key replacements- we were so afraid to lose anything(which I know is the point, but still.), that you couldnt make more than 1 dinner reservation during your stay.

The easy access to the beach, the large rooms& balcony, great staff , well organized, spacious hotel, great ambiance and atmosphere, safe & secure

Stayed in January 2024

Reception staff or facility not providing enough information about facilities, TV systems. And very annoying booming background noise in pool area.

Location and size of room

Stayed in January 2024

The food in the buffet and drinks were completely fine, but could have been better. The a la carte in the Spanish restaurant was excellent.

Location and facilities were great. Great pool, excellent entertainment. The best part of my trip was a boat and beach hop excursion with Tony. Highly recommend. You can find him on the beach. Just ask around on the beach and you will find him.

Stayed in January 2024

The buffet had the worst food. Do not recommend eating there every day.

The staff was very attentive throughout the stay. The nightly hotel activities were also very entertaining.

Stayed in October 2023

Number one, men require pants to go into the themed restaurants. Also, depending on the number of nights you are staying, it will determine how many reservations you can make. All this wasn't disclosed in the hotel's website. The food at the buffet restaurant is good just not so impressive. Overall the food is good, but don't expect high level gourmet cuisine.

The property is located about 45min away from PV so either you spend all your time in the property or travel to PV, I recommend taxi. The hotel is nice, not like a big high class resort but it is nice and people do their best to give you a good service. The best thing is that the beach is almost exclusive for the hotel and you have a great view of the jungle.

Stayed in August 2023

Good

Stayed in June 2023

The à la carte seafood restaurant was very disappointing. There was no working wifi on the beach.

The room was spacious, comfortable and clean. The buffet and snack bar offered good food selections.

Stayed in February 2023

I was not told there was a premium option or I would’ve went for that. Food could’ve been a little bit better. Wi-Fi was unusable.

the property was great, every room had a great view and was very clean

Stayed in February 2023

Far from town.

Excellent food! Like all inclusive aspect.

Stayed in February 2023

Much of the food was disappointing, the music forced on guests, the piano player in don quixote, the capri food was awful

Excellent breakfast, location, pools, Fuentes waitstaff

Stayed in February 2023

liked it all

wonderful staff, beautiful place, great evening shows

Stayed in December 2022

The buffet was best at breakfast but not so great for dinner. The Los Arcos and Japanese Kyoto were rather poor. Strange for Los Arcos, it's a snack bar/, restaurant and excellent.

OMG, the setting is truly hard to beat, a beautiful protected cove fringed with beautiful sand and incredibly beautiful tourquoise sea to enjoy. In terms of the staff all were very helpful and did their best to make sure you had what you needed. In particular the staff at reception were exceptional and would like to thank Cassandra for going out her way for me. As well, Gabriela, Lucy, and Ramon were very friendly and helpful. The reception manager Claudia is a great asset to the hotel.

Stayed in November 2022

The food: it was hit or miss each day. It wasn’t warm and we ended up being sick a couple of days. Be warned of the sushi. Make sure you make dinner reservations otherwise you’re stuck at the buffet. No transportation to and from the airport. No shuttles to get you around town. Expect to pay $30 round trip each day in taxi fares.

The location was awesome. It was secluded a little bit south of Puerto Vallarta. The beach was quiet and the rooms were spread out with space. If you plan on doing a lot of activities in town each day, Barcelo is not the place for you. The pools were awesome. Lots of places to sit and find a spot. I also loved that each room has a patio.

Stayed in October 2022

there are bugs In the room small bugs everywhere in the bed while sleeping they were on us !on the sink on the tables couch I love the place but bugs small tiny bugs some kind of compensation should be given I had to leave all my luggage outside when I got home

beautiful place excellent customer service

Stayed in October 2022

Have a Free Shuttle to Town ...

Stayed in September 2022

Food options were limited. They offered almost no water sport's assistance or support.

The pools.

Stayed in September 2022

Overall food in dining area is very mediocre. Wifi sucks. Hotel seems dated. Elevators are cramped. Drinks appear to be watered down.

Location is fantastic. Staff is very friendly. Capri restaurant is excellent. Kyoto Japanese is also very good. Free kayak available. Pool area is fantastic

Stayed in August 2022

The food in the restaurants was a bit bland. In addition, we unfortunately experienced some uncomfortable sickness from it. :(

Staff and location were AMAZING! View, pools and landscaping were beautiful. Loved the beach shopping and massages.

Stayed in August 2022