Hotel has no complimentary shuttle service (which by the distance, should have free of charge!). Food could be better, Mexican food served at the buffets is amazing, the rest of the food is just average.

I liked the location of the hotel, I feel like it is built around the inclusive idea as to not leave the hotel. Facilities were great, Booking got us an upgrade which I didn't expected and was quite a surprise, we got the premium room, treatment and we'd appreciated very much with my wife.

Stayed in October 2024

the humidity, which you can't control

Hands down, the staff made my trip wonderful. This was just an extra night extension to a full week, and the resort is amazing! Hammocks galore! Great buffet! Great infinity pool at the Riviera Maya. Many quaint areas to hang out in the non-adult only locations too! SUPER nice staff!!

Stayed in June 2024

Room service did not exist, I called three times and they did not answer me. Really bad.

Stayed in June 2024

The property initially overcharged me over $300+ USD because Booking.com failed to update the property on a guest count change that was made months before arrival. It was quite the hassle trying to work with the staff to show them that the change in guest count was already made and a new balance was presented for us to pay. Finally on the third day, I believe a manager realized that yes, I was overcharged and they did fix it. Ultimately it was Booking.com’s fault. Everything else was perfect!

Everything was great! So clean and well maintained. Was very impressed with the food & beverage. We will be back in December, and Summer of 2026.

Stayed in May 2024

The food was great the first couple days, the buffet got OLD and my son and I both got pretty sick the last two days. (Definitely could just have been travelers diarrhea, though we took probiotics twice a day) and still came home sick. I didn’t like you don’t get an ala cárte nightly reservation. Staying for six nights only earned is 3 reservations… we will Blu enjoyed the food at the Hibachi! The Mexican restaurant was a total BUST! Oddly since we’re in Mexico! The Italian was “eh”.

The beaches, the pools and poolside entertainment. The pool bar staff!

Stayed in April 2024

Some staff in the restaurants was not too polite. And staff of the hotel is not too customer oriented. Food in the buffet restaurant was almost the same every day. There were issues with the a la cart restaurants availability. We had to replace our room keys many times during our stay at the hotel (didn't work). A lack of the beach chairs. A lot of rocks at the sea bottom on the beach.

Big clean pools, big green territory. Spacious room. Beautiful sea.

Stayed in December 2023

It I

Staff was very friendly, and facility was very clean.

Stayed in November 2023

The wait staff was not as attentive as normal.

The amenities, facility, room, and weather were great.

Stayed in November 2023

The food was just average

Staff, facility, and location are all awesome

Stayed in October 2023

Upon arrival at front desk (someone known as Maxi) said I cannot access the facilities until reservation desk confirms my rate since booking.com rate was not the amount I'm suppose to pay but what the hotel system says. I was asked by him to wait 2 hours for the reservations staff to come for work. To tell me booking.com rate was wrong and I should pay total cost as per hotel charges. A whopping $300 US more. Shortly after I showed a Brenda who was very helpful an email from booking.com that showed what were the rates and explained that her coworker would not grant me access. Brenda apologized and said she will look into it. It turned out booking.com rates were correct after adding the total for each room. Brenda allowed us ant told us when reservations staff come she will confirm on our behalf and to just pass back. She let us in. The guy Maxi never apologized for his mistake and just seemed very adamant to not let us in and kept whispering at Brenda. Thanks to Brenda we were able to enjoy.

Food, entertainment and amenities

Stayed in October 2023

Not good umbrellas pool to hide from sun.

Great place, just be careful if you are sun sensitive , it is hard to find shadow anywhere .

Stayed in August 2023

Check in was terrible. I booked in Colonial and they sent me to Barcelo Beach. My son had to sleep in a sofa bed. The food could be better. Everything is overpriced.

Pools, beach.

Stayed in July 2023

The Check in time was horrible. we took over 2 hours to check in at Premium level.

There was so much to do and we booked only 2 days we needed to stay longer to enjoy all they had to offer. However, everything we did get to experience was great.

Stayed in July 2023

our check in took extremely long we took over 2 hours when we arrived and even check out was very long only one person attending at the premium level.

the Facilities were great. food was good and nice people. so much to do.

Stayed in July 2023

It was impossible to reach room service or reception over the phone!! Which was a huge disappointment given all the other pluses, great impression from hotel grounds, etc. Though reception staff were very helpful and nice in person, I was not able to reach them when there was a huge fight happening late in the eve next door with their kid crying and my own kid getting very scared. Was able to reach them once during the whole week to order fruit and drinks either, after multiple (like ten in a row) attempts. Soy milk available at breakfast at the buffet, but not available for the room :(

Well maintained, great facilities, amazing selection of foods even for people with special dietary needs would be an understatement!! Large, well equipped and clean gym, like I have never seen before!! Other events and facilities like nightly shows, dolphinarium, bowling and ice skating (extras fee, not included into all inclusive). Nice beaches, though a bit rocky in most places.

Stayed in July 2023

We enjoyed the breakfast buffet and location was very nice

Stayed in June 2023

The fact that we could only make two reservations to eat at the restaurants was the biggest downfall.

I like where we stayed. it was centralized

Stayed in April 2023

We would like some monitoring of the hallways at night due to noisy people disturbing our sleeping.

The setting is beautiful, the staff is kind and helpful, the grounds are immaculately maintained, and there are many fun activities to take advantage of!

Stayed in March 2023

The premier receptionist was not helpful at all. She just processed the paperwork and that was all. We asked about dinner reservations for any of the restaurants and she told my e all booked, sorry we can't help. We paid for the experience for nothing. At this point we will not recommend.

The facilities were amazing! The staff outside of the premier area were so helpful. The hotel was beautiful, the food. The pools and swim up bars a blast.

Stayed in July 2022

i think the food can be better

it’s clean and pretty.

Stayed in May 2022

beds to small and mold in the room

clean

Stayed in July 2022

the buffets, the food was vague. We much rather have door from the snack bar by the pool or room service!

THE STAFF!!! everyone was so nice!

Stayed in June 2022

Barcelo did not honor the booking.com price and reservation. They double charged me, currently disputing charge. Scam!

venue and resort is simply beautiful

Stayed in April 2022

The beach had a lot of seaweeds. They tried to clean it but mostly of the times we cannot go in the evenning and just enjoy the ocean, as the beach was covered. The room was not impressive. Definetly required an update. The selection of restaurants was very limited. We were able to eat at two restaurants as other were booked. I was not impressed by the food at all.

We did have a great time at the Barselo Colonial. The property is enormous and you have to walk a lot but for us it was positive as my kids love that they have so many activities. The property was clean and well maintained. The resort was full but we did not feel it (only at the breakfast). The beach was very long and pretty big. There are a lot of additional activities that you have to pay money to do. Food was good, however, we were not impressed with the ala carte restaurants.

Stayed in April 2022