Avenida Coba entre calle gama oriente y calle asteroide, Tulum City Centre, 77760 Tulum, Mexico
#190 of 231 hotels in Tulum
Guests' ChoiceBased on 236 hotel reviews
7.6Cleanliness
8.1
Comfort
7.9
Location
8.4
Facilities
7.6
Staff
8.3
Value for money
7.9
Free WiFi
6.5
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End of dialog contentReviewed: 28 February 2025
Jacek
CanadaInternet was sketchy sometimes.
Breakfast was OK. Location right in the center, close to supermarket and restaurants.
Stayed in February 2025
Reviewed: 28 January 2025
Koster
EstoniaNot a big deal for us, but no onsite parking.
Breakfast was not on site, but at a nearby restaurant, good breakfast, good service. Hotel was nice and clean, staff was kind and helpful, all good.
Stayed in January 2025
Reviewed: 14 January 2025
Gillian
United KingdomHaving to go to another hotel for breakfast. Generally early morning/late evening noise disturbing.due to location of the room. Basic room facilities, no tea/coffee facilities. Not able to use the patio, only one seat, no sun.
The location was good, on the main street.
Stayed in December 2024
Reviewed: 18 July 2024
Cunningham
New ZealandWater went off several times during our stay, power also a couple of times. Both rectified quickly. Bar on roof was not often staffed and no towels, fixed that by taking our own drinks to the pool and asking at reception for pool towels. Hotel was very quiet as it was low season. Nice balcony overlooking garden but couldn’t use due to mosquitoes in their thousands, garden water feature not working so stagnant pool below us. Coffee machine in room but no coffee or creamer/sugar and no teaspoons or glasses, just 2 mugs.
Very nice room and bathroom. Rooftop pool and bar area really nice, a great place to chill out after walking around town. Supermarket right across the road was fabulous. Very comfortable bed although we had to ask for an extra pillow, only 3 supplied on a king bed.
Stayed in July 2024
Reviewed: 17 May 2024
Janet
United KingdomConstruction works at present but didn't really affect us.
Close to main strip, lovely roof top pool area. Delicious breakfast in hotel next door included. Helpful friendly staff. Modern clean comfy room, huge bed.
Stayed in May 2024
Reviewed: 18 April 2024
Marius
LithuaniaStaff not speak English
Location is near big supermarket
Stayed in April 2024
Reviewed: 23 March 2024
Filipe
AustraliaThe pool didn’t appear very clean and the lift wasn’t working on our arrival. Staffs weren’t very attentive.
The breakfast in the hotel next door was really tasteful. The location is central close to supermarkets and restaurants.
Stayed in March 2024
Reviewed: 11 March 2024
Emilia
NetherlandsThe elevator was not working during our entire stay – despite them every day promising it will work tomorrow. The 'Presidential Suite' has a broken balcony door (so you cant lock your room!!), the bath tub you pay for will never fill u peith water – but also there is no hot water in the taps, never! Also water was out for hours. Could do better!
Good location and lovely breakfast in the hotel next door.
Stayed in March 2024
Reviewed: 21 February 2024
Iordanis
GreeceThe cleanliness was generally average. Often from early in the morning there was a commotion from the work of the hotel as well as the building next door. WiFi is an issue in general.
I stayed in this Hotel for 15 nights, the conditions are generally quite good, it needs improvement in several things, but I found that there is a mood whenever I will not mention them. The staff was very kind, the breakfast served next to the Nido restaurant was perfect. The location for me where the Hotel is located is the best because you are 5-10 minutes from the center of the village which has countless bars, local food and everything you need either on foot or by motorbike. And for the beach by motorbike or bicycle 15-20 minutes max. The road where the Hotel is located has everything you need, such as restaurants, supermarkets, cafes and everything. For my part, I recommend it.
Stayed in February 2024
Reviewed: 10 February 2024
Luna
DenmarkThe balconies are a bit small and a lot of mosquitos in the yard, but nice with outside area. The wifi was not the best, and some days it did not work.
The location is very nice with restaurants, shops and a Big Chedraui supermarket nearby. Rooms are in great conditions and cleaning every dag :) The rooftop pool is also a perfect place to take a swim and relax.
Stayed in February 2024
Reviewed: 3 February 2024
Gülçin
Germany- no hot water - on our last day there was a power cut and also no water at all, we were told, that the electric generator of the hotel was broken. It was a disaster but was the only thing we can complain about.
-friendly staff -very good breakfast in the restaurant of the neighboring hotel (delicious traditional Mexican food, also American breakfast options, staff of the restaurant was very very kind) -well decorated and clean rooms
Stayed in January 2024
Reviewed: 3 February 2024
Beatriz
SpainI loved the breakfast and the location! The staff very friendly and helpful too , I was very comfortable :)
Stayed in February 2024
Reviewed: 25 January 2024
Leila
CanadaRoom was too small
The breakfast which was offered in a close hotel to Hotel Blanco was amazing
Stayed in December 2023
Reviewed: 8 January 2024
Natalie
United KingdomIt was pretty far out of the centre in the area which is still a building site and being built up. We couldn’t open our bedroom patio doors because they opened put onto an enclosed green area which was infested with mosquitos. Breakfast was nice but they sent you to another hotel because their facilities aren’t completed yet.
The room itself was nice with a huge comfortable bed and nice clean bathroom with good shower.
Stayed in December 2023
Reviewed: 3 January 2024
Dionne
United KingdomPool freezing cold so no one was in it.
Excellent location, nice clean spacious rooms and bathroom. Massive bed, very friendly staff. Great drinks promotions at the bar.
Stayed in January 2024
Reviewed: 3 January 2024
Lea
SwitzerlandRoom cleaning service could be better. We were always missing a towel or the shower carpet or shampoo… Not a big issue but it’s always annoying to go and ask reception everyday because something is missing.
Large confortable bed in a cute spacious room ! The rooftop area is fabulous and cocktails are DELICIOUS ! Great staff at reception and very nice breakfast with various à la carte options.
Stayed in January 2024
Reviewed: 30 December 2023
Johanna
Austria- Its good value for money you get what you see in the pics :-)
Good location in the towncenter Close to the main street, the ruins and 20 mins per bike from the sea Very nice and helpful personell Huge supermarket just across the street
Stayed in December 2023
Reviewed: 21 December 2023
Kimonas
GreeceExtremely humid due to the jungle they have built inside the hotel. Guests act like they are at their home, not respecting other's quite time.
Clean sheets and nice room, interesting atmosphere and concept.
Stayed in December 2023
Reviewed: 15 December 2023
Danielle
United KingdomThe facilities were good but not quite as we had hoped. We had some issues that our booking had “been hacked” which was concerning, and it took a while for us to get a response. We were not able to cancel our stay, despite this. None the less the stay was pleasant overall!
Good value for money, helpful staff and a lovely breakfast included at a local hotel
Stayed in December 2023
Reviewed: 14 December 2023
Beckie
New ZealandMusic at the pool was so loud and obnoxious, making it not a relaxing place to hang out. The Wifi was also not consistent and cut out a lot
Beautiful rooms, great pool area, good location, and fantastic breakfast included
Stayed in December 2023
Reviewed: 4 December 2023
Jelena
CroatiaAlthough the reservation was for three people, we had only two shower towels upon arrival. We asked for an extra one, but when we requested for change they again left us with only two. We did not have a coffee machine, although the reservation stated that there was one in the room.
Friendly reception staff. The location of the hotel was great, everything important was accessible to us on foot or on bicycles that we could rent at the reception. Breakfast was in a restaurant located in the immediate vicinity. Every day we could choose any of the various delicious omelets they had in offer. There is a bar and a swimming pool on the rooftop. The bartender there made the best margaritas in town :)
Stayed in November 2023
Reviewed: 23 November 2023
Volodymyr
CanadaInternet is not working, hotel don’t have a parking
Clean, tasty breakfast, friendly staff
Stayed in November 2023
Reviewed: 14 November 2023
Mark
United KingdomNo food to order, I'd have eaten at the hotel on numerous occasions. Although breakfast is superb.
Great place and super friendly staff
Stayed in November 2023
Reviewed: 15 August 2023
Anthony
Belizerooftop pool access had a curfew. Understandable, however.
cleanliness
Stayed in August 2023
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