Lot 72 Sac Bajo, 77400 Isla Mujeres, Mexico
#1 of 45 hotels in Isla Mujeres
Guests' ChoiceBased on 33 hotel reviews
9.6Cleanliness
9.8
Comfort
9.7
Location
8.5
Facilities
9.8
Staff
9.7
Value for money
8.8
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 11 January 2025
Sally
United StatesThe property is extremely beautiful and well kept up. You have the beauty of the water and the nature and the beautiful garden, and the facility itself is stunning. The pictures do not do it justice.
Stayed in January 2025
Reviewed: 24 December 2024
Paolo
United KingdomThe shower in the room has a nice window and view of the lagoon. Unfortunately, there is no door or curtain for the shower which means the sunlight comes in, which will brighten up the room preventing a pitch black room for those who cannot sleep with light. We also heard a lot of noise from what sounded like a generator to large AC machine during the night and early morning. We had a Garden view room, so would discourage booking this room if you’re a sensitive sleeper.
The property is beautiful! Staff were super helpful and accommodating. The breakfast was delicious and a culinary highlight of the island. The amenities were great, compared to other hotels we stayed in during our Yucatán road trip. We loved our stay and would recommend this to anyone who is looking to enjoy the island in a relaxing environment. The hotel is not a walking distance to downtown, and a taxi is very affordable. We rented a moped during our stay which was very convenient and gave the best of both worlds.
Stayed in December 2024
Reviewed: 22 December 2024
Charles
United StatesNothing!
Excellent and very accommodating staff!
Stayed in December 2024
Reviewed: 20 December 2024
Thomas
United KingdomMore food options for lunch in the hotel would be good given the hotel is quite isolated but it is okay with planning.
Casa Coco is an idyllic hotel situated midway in Isla Mujeres. It has a great beach area for swimming and kayaking. It’s far from the party central and close to some good eateries, I’d recommend a golf cart and travel all across the island is easy. The staff were extremely friendly and helpful, if you’re looking to enjoy this island in peace, I recommend this hotel. A great breakfast was also included.
Stayed in December 2024
Reviewed: 12 December 2024
Jonathan
CanadaI guess it was on the high end of my budget but in life sometimes you gotta pay extra for luxury. I splurged for the ocean view and it was totally worth it. Also, as a solo traveler, it's not really central enough to meet people, you would have to take a taxi downtown or stay in a more hostel vibe like mad monkey or something. But if you want quiet or relaxing or romantic, this place is for you.
Property was gorgeous from the moment you walked in. Views on the water were spectacular. Staff was incredibly friendly and went above and beyond. The breakfasts were amazing and different every single day. Best ceviche I had on the island. All the food was super fresh, made to order. The drinks were perfect. The room was spotless. Big comfortable bed. Kayaking and swimming were very accessible and right off the dock/beach. Nice rooftop to do yoga. Honestly 10/10 would recommend.
Stayed in November 2024
Reviewed: 15 May 2024
Pui-yi
NetherlandsMaybe a long mirror in the room would be convenient.
The room was very big with sea view and had a private balcony and the bed is comfortable. The staff is very nice, all are part of a concierge team and they help you with arranging everything you need. This was super convenient. The breakfasts and snacks were all very delicious. The garden has plenty of space for every guests without disturbing each other. There are two ways for going into the sea: a private stairway with direct access to the sea and a semi-private beach where they will provide umbrellas when needed.
Stayed in May 2024
Reviewed: 13 May 2024
Anwar
United StatesNothing
Loved it
Stayed in May 2024
Reviewed: 21 September 2023
Xie
United StatesBreakfast and staff were incredible
Stayed in September 2023
Reviewed: 13 September 2023
Kresge
United StatesIt’s not the property per se, it’s that in general there isn’t a beach on that part of the island in the terms one might expect. You have to be at the northern part for that. However, that’s also a loud, crowded place. So for us, we had no issue taking the 15 minute golf cart ride to get to the beach and then settling back into our quaint and beautiful casa.
Quiet, beautiful, very clean. The pools d outdoor set up is great for relaxing. The finishes are gorgeous. We felt super safe.
Stayed in September 2023
Reviewed: 21 August 2023
Sharon
United StatesNone
The best beach in Isla Mujares.
Stayed in August 2023
Reviewed: 11 August 2023
Donald
United StatesNothing.
It was perfect.
Stayed in August 2023
Reviewed: 1 August 2023
Katia
Mexico- Coffee could be improved ;)
- Located far away from the craziness - Small private beach - Huge and different breakfast every day - very friendly service
Stayed in July 2023
Reviewed: 31 July 2023
Remy
NetherlandsVery helpful staff at this beautiful boutique hotel with a gorgeous view on the ocean. Top-notch room and one of the best beds we have slept in. Highly recommended if you want to get away from the busy tourist center of Isla Mujeres.
Stayed in July 2023
Reviewed: 26 July 2023
Billie-jo
United StatesThe staff at Casa Coco are the absolute best. The hotel was superb!
Stayed in July 2023
Reviewed: 20 July 2023
Severin
AustraliaClean and cosy villa, private beach, access to the beach and super friendly staff
Stayed in July 2023
Reviewed: 19 June 2023
Christy
United Statesview & breakfast, decor. It was very peaceful & quiet. Paddleboarding along shores edge. watched all the snorkel party boats go by while we chilled on the deck and multiple lounge options. Had a massage on the top deck, yoga/exercise supplies are available. The restaurant nearby for dinner was fabulous. I hope to return.
Stayed in April 2023
Reviewed: 6 June 2023
Martin
AustriaAmazing breakfast, outstanding staff, simply stunning place!
Stayed in June 2023
Reviewed: 30 May 2023
Darren
United Statesgreat location on the water. rooms, facilities and staff all fantastic
Stayed in May 2023
Reviewed: 20 May 2023
Florian
SwitzerlandLocation is a bit secluded and you need a taxi etc to get around. Bikes are available for free but are in bad condition which is my only complaint. Maybe this can be fixed...
Great location with semi private beach that you can use youself most of the time. Staff is great and very supportive. Breakfast is excellent. Highly recommend this place when available. Usually it is only rented out for groups or events and separate rooms are only available in low season. If you are lucky enough to see it being available I highly recommend it!
Stayed in May 2023
Reviewed: 2 September 2022
Carmyn
United StatesBreakfast is fabulous! I doubt there is a bad view from any room and the pool and small beach are perfect! The staff is extremely nice and helpful, if this is available book it!
Stayed in August 2022
Reviewed: 26 August 2022
Marie-eve
CanadaDelicious breakfast ! Peacefull and cozy great service :)
Stayed in August 2022
Reviewed: 23 August 2022
Ariel
IsraelTake into account the place is a taxi drive (120-150 peso) from the center, otherwise only 1-2 restaurants nearby (that are so-so). It is possible to get food delivery though.. But other than that no reason to leave the hotel :)
This place felt like paradise! Everything was beyond our expectations - we even got upgraded as we were celebrating our honeymoon :) The staff were amazing (thanks Kevin, Alex, Mariana and all!), beautiful and clean rooms, pool area is great, private small beach, excellent breakfast (different every day).
Stayed in August 2022
Reviewed: 29 June 2022
A
GermanyThe hotel is located in a quieter area right by the sea. Nearby there are great restaurants and also to the center it is not far by cab or golfcart. The accommodation is very clean and paradisiacal. The rooms are beautifully and lovingly decorated and some rooms have a direct view of the sea and the great view of the small oasis. The staff is extremely friendly and accommodating and also the breakfast is lovingly prepared and is varied. You can borrow paddle boards and canoes for free. A small hotel with a lot of charm. We spent three weeks traveling in several hotels and this was by far the cleanest hotel where we also felt the most comfortable. On arrival we were greeted with a welcome drink and given an upgrade and we got a late check out without any problems. They are very flexible and do their best to make you feel comfortable. Through a WhatsApp group with the hotel staff and guests, we were always kept up to date and restaurant recommendations were sent to us. A big thank you to Kevin and Alex who made this stay unforgettable A nice ending to our Mexico trip!
Stayed in June 2022
Reviewed: 25 June 2022
Yihe
United StatesThe staff here are amazing, they let us access the beach and use there shower and towels even after we checked out. They also kept our breakfast in the fridge for us since we didn’t catch it in the morning
Stayed in June 2022
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content