Well, it’s not per se a hotel, it was a shopping centre now renovated so it doesn’t give the Cancun hotel vibes, tacky decorations, very humid/warm in the building, maybe it’s worth spending a little bit more for something better

Clean, good location few minutes walk from the hotel zone and a big supermarket, friendly staff, spacious room and bathroom

Stayed in January 2024

Friendly stuff

Quite

Stayed in October 2023

No wifi in my room.

Good price for the location.

Stayed in September 2023

The building is very weird, there's no sign for the hotel name so u have to look for the place which the reception is in a restaurant, no Netflix, no wifi in the rooms, no blankets, the rooms are very close to eachother, the shower barely has light

The stuff was very nice and patient

Stayed in April 2023

This review has been hidden because it doesn't meet our guidelines.

No honeymoon options, neighbour room was too loud at night.

Everything, except... : (See the dislike field)

Stayed in March 2023

we went there with no expectations as the reviews online were bad but the location was ideal for us. The staff was friendly. We got a room on the 3rd flood with PRADA theme and it was very clean, the bed was very comfortable. It is a short walk to the hotel zone nightclubs. There is free parking in the front. The front wall of the room is translucent glass but covered with black out thick curtain. We couldn't hear anyone from next door but may also have spent minimal time in the room.

Stayed in January 2023

leaking roof. and inside the small door in my room was the electric connections and when raining i heard electrical noice in there so opened and looked and it was like a waterfall in there with circuit breakers drenched in water. a disaster waiting to happen to be an electrical explosion. insanely dangerous

the staff was awesome

Stayed in December 2022

room was too bright at night for sleeping. light shinned thru windows all night long

nice

Stayed in November 2022

‘Essenzia’ is no where to be found, no signs or name tag outside so really difficult to find. Apparently the hotel is part of Mayfair. A bit of a strange building, seems to be an old office. No WiFi connection in the room and our room, including towels, were not clean.

Good location for us, within walking distance of restaurants/area to go out. Spacious room

Stayed in October 2022

The rooms are cute, but the hot water doesn’t work, there was a water leak in the middle of the room and it was noisy and too bright for sleeping.

The location is great! Super central

Stayed in October 2022

Need. Lot of. Help. With cleaning. And. Upgrade

It’s. Very. Convenient to go. Around.

Stayed in July 2022

no hot water only warm water to shower in and no door to toilet area. toilet was in the shower area. the hotel seems very empty and deserted.

nothing much

Stayed in July 2022

The building is under construction so sometimes I would hear it but for the most part it wasn’t a problem. This build has a lot of cool architecture and potential.

The staff is young, helpful and a joy to interact with. Service for the food was a little slow but I enjoyed the meals provided. The bed was comfortable and so thankful for air conditioning.

Stayed in July 2022

no window in the room so no concept of day/night. the rooms are inside an old shopping mall so one wall is basically a thin partition (which used to be the door to a shop) which was a bit odd and didn’t feel very secure.

Great AC and WiFi worked well. Good location whilst being peaceful inside. staff were really helpful.

Stayed in April 2022

Extremely weird hotel! First floor of an old mall was turned into a hotel. You hear everything!!! what’s happening in the large hallway, light is not fully blocked by a curtain, no windows in the room (technically there is one but it is blocked). No sign with hotel name outside, there is a sign for Mayafair Design Boutique Hotel, which must be the same hotel (old name? or two hotels under the same roof?). Very mixed feelings about it.

everything inside the room was in decent shape, fairly new furniture, room was spacious. Near the big party places, supermarket Chedraui, and public access to a few beaches.

Stayed in April 2022

missing microwave, kettle and refrigerator.

Stayed in March 2025

we were mislead by Booking.com's 6.5 rating and 3-star hotel rating. it was quite bad that we decided not to stay the night. The hot water didn't work even for leaving the tap on for 5-10 mins. weak water pressure on the 3rd floor. The whole place was literally an abandon strip mall/ medical office layout, great creativity to re-purpose the suites into hotel rooms, except the building itself was leaking and dark which feel like an abandon building and you are living in a shelter. Price is acceptable for the location but adding all those issues, really, not worth $250 for the night.

The location, we were stuck after the flash flood that closed the main road out of the Hotel Zone, we couldn't get an uber or taxi to take us back. We resorted to booking last minute rooms as we had young kids and we were on our feet the whole day. Good is the location which was within walking distance in the hotel zone. Nice staff at checkin. The rooms we got do reflect the photo we saw on the website, however, there's a lot of hard-water stains if you look closely in the shower.

Stayed in December 2024

One thing that can improve... the breakfast that we paid extra for when we booked the room was not much. It was toast, juice and coffee. We even waited to see if they were bringing out an egg or oatmeal.or something, but that was all. But still an amazing experience overall!

This place is beautiful and very unique! The room was larger than usual. One block from the beach. So much better than a typical hotel. Just needs a pool!

Stayed in November 2024

The on-line pictures in the booking system do not correspond to the real truth. The rooms were big, but they were very poorly decorated and the furniture looked like it came from the shops that were there before. In addition, many electrical cables were uncovered or dangled from the floor above. I personally changed two rooms because the door would not close, but many guests had the same problem. A colleague of mine had an entrance at night of a person who had the wrong room. No windows were present in my room and in those of other colleagues The hotel is an old shopping centre/mall and the rooms are converted from shops. It is like being in an aquarium The lobby/center hall of the hotel was without air-conditioning and there was furniture or old kitchens, and non-functioning escalators from the former shopping centre. The stairs were very dirty and the outside stairs were full of pigeon faeces. This hotel could participate in a TV contest entitled ' Living Nightmare Hotel'.

Stayed in May 2024

Everything. The room smelled, very outdated, a hole in the wall little hotel.

Did not like anything about this property.

Stayed in May 2024

The staff were exceptionally rude when checking out and there is no windows in this hotel not worth the price!!

Nothing

Stayed in April 2024

N/A

Comfort and location

Stayed in January 2024

No hot Water

Location , price.

Stayed in December 2023