Lovely rooms and great staff

Stayed in January 2025

The sheets

Stayed in January 2025

It would of been nice to have a table on terrace to enjoy drinks on eve and

Location was amazing Easy walk Into local town for coffee and dinner Staff were amazing Staff were happy to help with taxis and happy for us to bring drinks in from the shops

Stayed in January 2025

The only downside - the shower could have been working better.

Great location, super nice staff. They do amazing job with communication and informations about your stay. Very nice room and good breakfast.

Stayed in September 2024

Air on in the room had a unit but didn’t work very well was hit at nightvy

Great stay beautiful room and pool and amazing breakfast, room was a little hot air on wasn’t great

Stayed in August 2024

The service was really poor, I understand it was not peak season when we were there but we were only given one pool towel for the two of us and we had to take our own breakfast to the table and back to the kitchen after waiting for an hour for it (literally) as only one person was working and there were around thirty guests. Most of the options on the menu were not available and we would not get a coffee and a juice, it was either one or the other !

The pool was very nice and well kept and so was the room

Stayed in August 2024

Nothing

Modern, brand new, nice swimming pool, comfortable room

Stayed in August 2024

1) The smell of the mold in the room. 2) Location. It's in the middle of under construction area. You will not find bars and restaurants there. If you don't have a car don't even book it. Next time we will book in zona hotelera because here you see constructions and slums. Maybe in few years it will be fancy neighborhood.

It looks like kind new hotel. I liked the linen, towels. Breakfast what we didn't expect was delicious. Staff was nice and helpful.

Stayed in August 2024

There was only a few things, but they were big things that being said. Very, very major one was the fact that it was open plan and there was no door on the shower/bathroom area so the light join the night came through the window, making the blackout curtains redundant. Also, the soundproofing wasn’t great and there was a small, visible gap around the door.

It was really beautiful. My room was really comfy and blocked amazing. Lots of little touches which didn’t go miss. Breakfast was included, the staff were great and the pool was lovely. All in all it was a nice environment during my stay.

Stayed in July 2024

Javier was fantastic, the pools felt very private and everything was polished. The breakfasts were great and the rooftop lounge had a great vibe! Rooms were cozy and very clean. Short drive into the Centro. Would stay here again :)

Stayed in June 2024

- location is in an area that is not yet developed and therefore is a bit dark at night - the main door has a 1cm gap on all sides - the room has good black out curtains however the window in the shower has no curtain

- small but good breakfast - attentive staff - the amazing pool - value for money was high for us - car can be parked outside

Stayed in May 2024

The small private pools. Not really worth the extra money

The large pool in the middle and the staff

Stayed in May 2024

Our terrace was empty (no chair or anything). A laundry rack/line to fill the emptyness would be useful (as I saw everyone get creative on how to dry their beach things). We also booked Faisano Nomades because it promised free bikes but this was later on removed from the website which left us disappointed. The guy that checked us in refused that this was ever offered and refered us to an overpriced place (tip: there are plenty cheaper places in the direct neighborhood)

Everything is very modern, clean and stylish. The breakfast is delicious and the staff, especially John, Javier and Ignacio are very lovely. It's worth to stay around for a chat :) The neighbourhood feels very safe but is definitely the peak of gentrification.

Stayed in March 2024

No place to dry swimming wears and towels. Expect to get a shower and tooth brush with salty whater.

Everything is coreect ,what you see is what you get for this price .

Stayed in February 2024

It is a good place to stay if you have a car, but keep in mind it is at the end of a road so without a car or a rented bike it is quite far to get to the beach or to the town. We also got moved to a room which had its own small pool, but I would not really consider that an upgrade - the small pools are apparently very hard to keep clean so we didn't use it, I would just book the standard double if I were to choose again.

The hotel has a very nice design and atmosphere, which was great for us since we just wanted to chill. We really appreciated the breakfast as a part of our stay, the rooms are comfy, we actually stayed in two different ones because a lock needed to be repaired on the door of our original one. They were accommodating and sorted it out for us, although the communication varies a bit depending on who you are speaking to, also useful to speak a bit of Spanish. We enjoyed the lazy days by the pool, after good breakfast, just relaxing, I do think the value was good for the price we paid, since breakfast was included in the price.

Stayed in January 2024

Rooms are much smaller than what’s in the photos, area is basically in the middle of nowhere and the cabs struggle to find the hotel.

Hotel is very new and modern

Stayed in January 2024

Nothing

The location was great if you like local shops & restaurants. Rossina for breakfast is a must. About 6 minutes walking distance. The issue is that if you do not rent a car, scooter or bike taxis will hit you over the head about $40 each way to the beach!

Stayed in January 2024

The Room was a bit small for a family of 4. We stayed there for NYE, the staf was discreet ( minimal due the holiday ?!)

Beautiful Place. Quality price is GOOD.

Stayed in January 2024

Lack of restaurant or even coffee machine

Excellent position, brand new.

Stayed in December 2023

Better control of the staff specially if you speak the language, since it was low season some staff were low effort. Others were amazing. Better control by the manager will be ideal.

It was a conformable stay and the location looks like the pictures. The bed, room and facilities are excellent and the pool is awesome. This is a great hotel, is new but in time it'll be 5 starts

Stayed in December 2023

I wish the kitchen was built or that the rooms had a microwave inside to heat up food but I think they are still working on it. There is construction right beside the hotel but we are both deep sleepers so we didn't really notice the noise. The TV's don't have any subscriptions so you would have to login or watch stuff on your computer.

Although it's still in development, we had everything we needed in the room. Staff was nice and the location felt secluded from noise which we liked. Jose and Javier were very nice to talk to and they even had a surprise for us our last night. The Aldea Zama area felt very safe, it's where all the tourist are along with the hotels, airbnbs, etc. The restaurants nearby are dollar priced but very good! Everything we needed was within 20 minutes. Overall, I look forward to coming back in a couple years. Tulum is growing A LOT.

Stayed in December 2023

Room size was very small. Everything was old, needs renovation. Expensive.

Liked the service and staff. Very friendly and great staff. Extremely humble. Pool was great.

Stayed in December 2023

The taste of the water was disgusting, and there was no food.

It was so beautiful and peaceful.

Stayed in November 2023

Noise from the adjacent building site.

The property is new and modern. Great pool and spacious room.

Stayed in November 2023