Likes: the property, location, the staff, the shows, the food. Dislikes: 1) it takes forever to check in. There are multiple forms that need to be filled out to complete the check in process. 2) to make a reservation at one of the restaurants (I.e., ZAI, Marco Polo) you need to download an app, and once the app is ready on your phone, you need to enter your passport number. On the positive side, you can walk to the restaurant when it opens and put your name on the waiting list. 3) Once checked in, the front desk person refers you to the concierges for any information about the hotel. Once you go to ask the concierges about where in the hotel a facility is or what time it opens, or how to access it, your question is dismissed and instead, they try to sell you tour packages.

Stayed in March 2025

We had problems with our original reservation.

The solaris cafe buffet was very good with a lot of options. We had an ocean front view which was amazing. We really enjoyed the magician show. The beach was fantastic.

Stayed in February 2025

Very noisy-not relaxing at all. Pool activity microphone way too loud, hallway noise very loud, and worst is the construction of new hotel beside!! Meant everything else needed to be louder and totally destroys what I imagine was a beautiful view! Location - not an enjoyable/ walkable area; so much construction in the whole area of this part of the hotel zone was very disappointing. I couldn't participate in any of the night shows at the hotel (they looked cool!) because of the constant flow of fake smoke they used with every show - so there was a constant haze and incense odor every night ...one night it consumed the whole reception and bar area.

Staff are great!!! Food /restaurant options great - mostly really good too Loved having the different pool options - you have to go down early to get your preferred location ... people save with towels then go do things all day Lots of things to do for families/groups to party. City buses cheap but take the time to learn which to take for what because they are busy and getting caught on a full bus without air conditioning can be a rough trip. Room itself was great in size & comfort

Stayed in February 2025

Lack of shade, quality of drinks

Friendly staff, good food, accommodations

Stayed in November 2024

the staff were very friendly and helpful. the matress was comfortable. the food was great. only reason I gave it 9 and not 10 is because I booked an ocean-view room which turned out to be facing the ocean from the side. apparently rooms facing the ocean directly are called ocean-front. regardless it's a very nice place.

Stayed in October 2024

More staff on reception desk.

Excellent overall hotel. Food varied and good standard. Designed for comfort as everything close by to sun lounger. For example bars, food options, bars and beach. Excellent courtesy rooms so not required to pay extra for later check out.

Stayed in September 2024

Everything was great. Laundry service was a bit expensive. No self service laundry which was a bummer.

We stayed a week at GR Solaris. When we arrived it was raining but that didn't keep us from having a great time. The hotel is beautiful and the staff were ALL so wonderful. We felt so welcomed and they did their best so we could have a great time despite the weather.

Stayed in June 2024

Buffet could have better dinner options Asian restaurant could be better Elevators losing power

Pool was very nice, food at the pool was great and the steak restaurant was great as well

Stayed in June 2024

having to make reservations fr other restaurants and for buffet more variety of salad choices and dressings

activities

Stayed in May 2024

Food could have been better but given all-inclusive 308 rooms worth of people, was OK.

Stayed in April 2024

The property was ok but it was hard to find a place to sit by the pool and the app for booking the dinner reservations did not work as intended.

Friendly staff, great shows and delicious food.

Stayed in April 2024

Toilet leaked and reservation system was difficult to access

Proximity to the beach and airport

Stayed in March 2024

At check in , we have been offered to moved to Royal Solaris without additional fees , we agreed , jump in a shuttle , transfer there to be told the hotel is full, come back to GR and had to wait in line again for 30 minutes , all process took 2 hours. I recommend to refuse any transfer. Would be nice to have an adult section to sit at the Buffet,

Ocean view room was very clean and comfortable. Never had to wait anywhere neither for food or drinks , Main reason we would go back is staff , they made us feel home . plenty of available chairs both at the beach and pools. We highly recommend the GR Solaris.

Stayed in March 2024

Southern strip of the peninsula, longer to get into downtown, very thin walls, you hear everything and everybody heard you, consistently being woke up by people just talking in the halls

Clean, nice property, lots of amenities, very good value for your money

Stayed in March 2024

Horrible system for restaurant reservations. By the time we knew we needed reservations at most restaurants they were all booked.

Extremely friendly staff everywhere in the resort. Great activities and fitness team….made our vacation fun and enjoyable.

Stayed in December 2023

Small hotel

Good kids space, kids club was amazing and toboggan pool for kids has warn water. Hotel is clean and food is good

Stayed in February 2024

The food was below average. Lacked freshness and flavor.

Overall great staff and facilities. The property was overall pretty good other than the food part.

Stayed in February 2024

Except for breakfast, lunch & dinner food options are not that great. Even though the option and quantity is plenty, It always tastes bland.

Overall a good place to spend vacation time; service is good; friendly staff.

Stayed in January 2024

There are only 2 reservation-based restaurants. And you can only have 1 active reservation at any time :( Oh, men need to bring closed shoes at restaurants, regardless of how fancy their outfit is. Also the beach is not that large, and there are no umbrellas. The pool water is not heated, so if it's cold/windy outside, you may not want to use the pools.

Good pool service. Friendly staff. The Marco Polo restaurant has good food.

Stayed in January 2024

Almost impossible to get into the reservation restaurants. Kids club was only for little kids. Would have liked to see more daily activities for kids in the age range of 7-12.

Everything was clean and staff were nice. Pools were nice and never felt over crowded.

Stayed in January 2024

A bit old hotel with location in the beging of Hotel Zone.

Fair price for the all inclusive service. Kind staff!

Stayed in December 2023

Evening Food, and some of activities in min pool.

Very clean, stuff very friendly, breakfast really nice, snacks and pizza on swimming pool.

Stayed in November 2023

Not much availability for booking the restaurants. (One of the restaurants where closed. The food on Asian restaurant was the only time we didn’t like the food

The food at the buffet was delicious all the time. We liked the pool.

Stayed in November 2023

The beach did not have any umbrella or seats, the main living room had a weird smell

Service was amazing, all the employees were really kind with us

Stayed in October 2023