Reviews of isel magic hotel 3 stars
calle 28 entre 9 y 11 sin numero doble planta, 77930 Bacalar, Mexico
#69 of 130 hotels in Bacalar
Guests' ChoiceReview score
Based on 112 hotel reviews
8.4Score breakdown
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Cleanliness
8.9
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Comfort
8.7
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Location
8.2
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Facilities
8.3
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Staff
8.9
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Value for money
8.5
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Free WiFi
7.5
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Reviewed: 24 April 2025
Andrea
New Zealand6 reviews8.0“Great quality for a great price”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
Nothing - great value.
Good location, just a short walk to the main restaurants and lagoon, although do note the hotel is above a hardware warehouse! Room was comfortable, modern and great value for the price - loved the shampoo and bathroom.
Stayed in April 2025
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Reviewed: 21 March 2025
Courtney
United States88 reviews18 helpful votes8.0“Good Location, good wi-fi, big bed, nice bedding, no mold or bugs, good for 2-3 night stay,”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 4 nights
it would have been nice if there was a better coffee situation in the morning or a more comfortable lounge or courtyard area but you can't have everything
The Room was ver nice , big , clean, with streaming services avail on a large flatscreen which was nice. Big comfy bed. Nice bathroom The location was good for being near the public lagoon and the local fresh fruit market
Stayed in January 2025
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Reviewed: 15 March 2025
Stephanie
Mexico2 reviews8.0Very good- • Leisure trip
- • Couple
- • Twin Room with Terrace
- • Stayed 3 nights
- • Submitted via mobile
Had to ask for items listed in features. Hair dryer, soap, extra towel, extra glass, hammock, toilet paper.
Not many amenities, but comfortable and clean. Large terrace, which was nice, with view of roof tops. Located above a hardware store, but only a 10 minute walk to centre of town. Fresh market and grocery store right there.
Stayed in March 2025
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Reviewed: 7 March 2025
Niamh
Canada9 reviews1 helpful vote8.0Very good- • Leisure trip
- • People with friends
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Clean and good location
Stayed in March 2025
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Reviewed: 28 February 2025
Susan
United Kingdom21 reviews1 helpful vote8.0Very good- • Solo traveller
- • Deluxe King Room
- • Stayed 1 night
- • Submitted via mobile
The rooms are above a diy store and are open, rather than being in a closed building which was unexpected although there was night security. No windows in the room and little to no soundproofing so lots of noise from neighbors.
The room was large with a big bathroom. Staff helpful.
Stayed in January 2025
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Reviewed: 2 February 2025
Wayne
Canada17 reviews1 helpful vote8.0“We enjoyed”- • Business trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted via mobile
Very nice
Stayed in January 2025
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Reviewed: 15 January 2025
Elena
Germany15 reviews4 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 1 night
The only downside is that in our room there was no window at all (it was communicated at the time of the booking so for us it was no surprise). That was still ok for us as we stayed only one night, but I could not picture how that would work for longer stays.
Nice, clean and close to the market. Really quiet at night and really comfy beds!
Stayed in January 2025
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Reviewed: 29 August 2024
Shajira
Belize9 reviews9.0“Excellent accommodations for a night.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Only thing we didn’t realize is that there are stairs to get to the hotel. Stairs are a bit difficult for my mom. But it was not a huge issue.
The room was clean and spacious. We had a late check in and they were very accommodating. The front desk clerk was pleasant even at that late hour. 👍🏻👍🏻
Stayed in August 2024
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Reviewed: 24 August 2024
Ma
United States8 reviews3 helpful votes9.0Superb- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
The location
Stayed in August 2024
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Reviewed: 21 August 2024
Jeanette
Australia1 review8.0“Good for a short 3 night stay”- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted via mobile
A bit af a walk to the Laguna
Basic Room with great Air-conditioning good location for transport
Stayed in August 2024
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Reviewed: 22 July 2024
Manuel
United States5 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • King Room
- • Stayed 1 night
- • Submitted via mobile
Location and staff
Overall, a great place to stay in Bacalar.
Stayed in June 2024
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Reviewed: 2 July 2024
Cauich
Mexico1 review9.0Superb- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted via mobile
The bathroom
Stayed in July 2024
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Reviewed: 21 May 2024
Nuala
Ireland5 reviews7.0Good- • Leisure trip
- • People with friends
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted via mobile
It would of been great if a fridge was in the room.
Convenient location, half way between bus stop and lagoon. Helpful staff, good aircon.
Stayed in May 2024
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Reviewed: 17 May 2024
Ingrid
France15 reviews7.0“Good”- • Leisure trip
- • People with friends
- • King Room
- • Stayed 2 nights
- • Submitted via mobile
- Nothing
- Few parking slots available - Water and hot drinks complimentary - Suggestions for excursions - Close to the lagune - Nice bathroom - Terrace
Stayed in May 2024
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Reviewed: 9 March 2024
Nadine
Germany25 reviews1 helpful vote7.0Good- • Leisure trip
- • Solo traveller
- • Twin Room with Terrace
- • Stayed 4 nights
- • Submitted via mobile
10-15 min walk to the lagoon or city center. the shower needed nearly 5 min to get warm water
nice, clean, spacious and comfortable room with a huge balcony!
Stayed in March 2024
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Reviewed: 29 February 2024
Anja
Germany14 reviews7.0“Short Stay is ok !”- • Leisure trip
- • Solo traveller
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted via mobile
coffee was not filled up at the coffee station . Although opposite the reception, no one of the staff took care of the coffee station Not good enough for the price paid
The bed eas comfortable
Stayed in January 2024
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Reviewed: 23 January 2024
Russ
Mexico1 review1 helpful vote9.0Superb- • Leisure trip
- • Couple
- • Twin Room with Terrace
- • Stayed 3 nights
- • Submitted via mobile
Mattresses are cheap and swayed, tv didn't work, pillows not so good..
Everything works well, great owners, good parking, good coffee, lots of towels, good pressure and hot water, high ceilings, nice deck, nice sheets
Stayed in January 2024
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Reviewed: 21 January 2024
Rose
Canada9 reviews8.0“Was fine, pleasantly surprised to get facecloths in hotel”- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
It was odd to have frosted glass in door to room
No breakfast included
Stayed in January 2024
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Reviewed: 21 January 2024
Sierra
Canada6 reviews1 helpful vote9.0“Good value for a short stay”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
Double queen rooms don’t have a window, which is fine for an overnight but would have bothered us if we stayed longer, since there is no natural light in the room.
Great location, nice and friendly staff, nice rooms
Stayed in January 2024
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Reviewed: 14 January 2024
Oliver
Malta14 reviews2 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Queen Room with Two Queen Beds
- • Stayed 2 nights
two large beds and comfortable, good shower.
Stayed in December 2023
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Reviewed: 9 January 2024
Sierra
Canada6 reviews1 helpful vote8.0“good value and quality for a short term stay”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds
- • Stayed 1 night
- • Submitted via mobile
our room didn’t have a window, we were there <12 hours so it didn’t bother us too much, but it would have if we were there longer. there was also no toilet paper in the room (i assume by accident) however was a little inconvenient.
staff were very friendly, room was quite nice, location was super accessible to the lake and the bus stop on the highway.
Stayed in January 2024
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Reviewed: 5 January 2024
Rudolf
United States5 reviews9.0“Would have been better if closer to the square”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted via mobile
No windows in our room. Its best to pick a room on the outside walls of the building. It's a10 to 15 minutes walk to the square where most of the restaurants are located
The staff was helpful in setting up a tour for us at a reasonable price. Friendly staff, coffee and water was always available in the lobby.
Stayed in January 2024
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Reviewed: 4 January 2024
Janina
Finland30 reviews1 helpful vote9.0“Comfy stay in Bacalar!”- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
- • Submitted via mobile
The bathroom had a bad smell and it only disappeared after the cleaning but then came back. Bad wifi in the room and the location is a bit far (10-15min walk to the center and same to the lake).
The hotel room was nice with big balcony. They had a daily cleaning in the rooms and free water in the reception. Helpful staff. Would stay here again!
Stayed in December 2023
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Reviewed: 30 December 2023
Lauren
Canada5 reviews2 helpful votes7.0“Nice”- • Leisure trip
- • Couple
- • Deluxe King Room
- • Stayed 4 nights
- • Submitted via mobile
The room we stayed in had no window so it felt a little dreary in the room. It was decorated nicely though so that helps, and it was a good price.
Good price, good location, helpful and friendly staff
Stayed in December 2023
