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Reviews of Itza Hotel Akumal

Calle Xaac esquina con Punta Brava Manzana 2 lote 12 s/n, Akumal, 77776 Akumal, Mexico

#6 of 67 hotels in Akumal

Guests' Choice

Review score

Based on 164 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.2

  • Location

    8.8

  • Facilities

    9.1

  • Staff

    9.7

  • Value for money

    9.2

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 4 April 2025

    10
    Very comfortable stay and excellent location. Highly recommend if you are looking to explore Akumal.
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 4 nights

    Not a lot of available information about activities in the area, I had to look it up on my own.

    Great location! Right in between the beach and the monkey sanctuary.

    Stayed in March 2025

  • Reviewed: 25 March 2025

    10
    Very lovely hotel/hostel in AKUMAL village
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 7 nights

    The hotel/hostel is situated in AKUMAL village, therefore you will have to walk along the overbridge in order to reach the beach (for which there is an entry fee). The walk to the beach is about fifteen minutes. The hotel has wonderful private rooms and a spacious dorm with very comfortable beds. The kitchen is big and well equipped and is kept spotless by the lovely staff. There is also a big sitting room where you can watch TV or just relax. Lara, the owner, is delightful and the rest of the staff are very friendly and helpful. I really felt at home and even decided to extend my stay.

    Stayed in March 2025

  • Reviewed: 15 March 2025

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 9 nights

    The hostel is in the Pueblo of Akumal a long walk from the beach across the highway. Too far to carry my paddleboard. Beach access in Akumal is TERRIBLE on foot - blocked off by private property - BOOO! Akumal, like every other town I've been in in Mexico is VERY NOISY - motorcycles racing up and down the roads (super noisy - I don't think they have mufflers!), trucks rumbling down the road, dogs barking, people shouting, etc....You can even hear noise on the top deck. And be careful crossing the street! And typical of so many areas I've visited in Mexico, LOTS of trash strewn about. Trash and garbage are deposited in bags on the street just outside the hostel and the dogs rip the bags open and spread the garbage around - they also do their business on the sidewalk and street near the trash deposit - I just about stepped in it when I first arrived - YUCK!

    I've stayed in dozens of hostels in North America and Australia - Itza is one of the best hostels I've ever stayed in. The owner is welcoming, friendly and helpful. The kitchen is big and well equipped with gas stove (all burners work!), an oven, a toaster a large refrigerator, plenty of pots, pans and eating utensils - and they serve delicious pancakes every morning for breakfast - BRAVO! The dorm room has comfortable beds, air conditioning that always worked (you need it!) and plenty of storage for your luggage. The bathroom is unisex, was clean and had spacious showers with plenty of hot water. The pool on the roof is small but clean - a nice break from the Mexican heat. The Hostel is in the Pueblo of Akumal. There is an excellent Fruiteria 3 blocks into the town (I'm gonna miss those Mangoes!) The Pollo Asado vendor on the main road 3 blocks into town is excellent - he does NOT overcook the chicken! - A tasty lunch for 50 pesos.

    Stayed in March 2025

  • Reviewed: 10 March 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Bed in 8-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Great place, very nice and helpful host!

    Stayed in March 2025

  • Reviewed: 26 February 2025

    9.0
    Great place to stay in Akumal if you do not mind some exposure to a real life
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 3 nights

    Just surroundings, the whole pueblo could be a little more developed.

    It felt like an Island, Tower, or Fortress amidst a not-so-comfortable yet probably quite regular and normal environment. I loved the ho(s)tel, its staff, and their service. I wouldn't hesitate to return. I walked to all the great beaches and snorkeling places in Akumal. If you can walk, you will be able to as well.

    Stayed in December 2024

  • Reviewed: 4 February 2025

    9.0
    Overall, I highly recommend the Itza Hotel to anyone looking for a clean, comfortable, and affordable place to stay in A
    • Leisure trip
    • People with friends
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Just a heads-up: getting to the beach involves crossing a busy road; the footbridge and flyover can be a bit daunting, especially after a few tequilas! And although I love dogs they were pretty vocal at night!

    The Itza is a fantastic budget-friendly option for travelers visiting Akumal. We were really happy with our stay. The rooms are spacious, clean, and well-equipped, with a comfortable double bed, a bunk bed, and a private bathroom – everything we needed. The location is great too! It's an easy walk 15-20 min walk to Akumal Bay, where we had an amazing time swimming with turtles (definitely get there early before the crowds!)! Back at the hotel, the rooftop pool was a huge bonus, and catching the sunrise from up there was absolutely worth waking up early for. The staff were also incredibly lovely and friendly, making our stay even more enjoyable.

    Stayed in February 2025

  • Reviewed: 31 January 2025

    9.0
    Short but great stay , very nice and helpful staff , good location easy to get around
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Nice hostel , good location , comfortable beds and free pancake breakfast !

    Stayed in January 2025

  • Reviewed: 29 January 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Towels weren’t provided, but you could rent them

    Breakfast (just pancakes) and shower gel provided. Rooftop pool and communal area. Very close to shops and restaurants, walking distance to the beach. There was an outdoor washing line to hang up your damp things to dry.

    Stayed in January 2025

  • Reviewed: 17 January 2025

    10
    Really peaceful and relaxing hostel. Would recommend to a friend.
    • Leisure trip
    • Group
    • Single Bed in Mixed Dormitory Room
    • Stayed 4 nights
    • Submitted via mobile

    Ultimately very accessible to beach but Note that it was a 15 minute walk. The town was a lowkey locals town. Everyone in the town was very nice, however there wasn’t a lot of tourists. Personally, We enjoyed that aspect. There was nothing that we didn’t like.

    The staff were exceptional. They were so warm, and friendly, going above and beyond to ensure we enjoyed our stay. The pool and rooftop was wonderful. The facilities were clean and quiet. High attention to detail with diffusers (not over powering at all). The location was good. Kitchen area was very well equipped. The laundry service was a huge bonus. Highly recommend this hostel. Shoutout to juani, Eduardo and Aldair for wonderful service and even helped us practice Spanish.

    Stayed in January 2025

  • Reviewed: 16 January 2025

    10
    Exceptional
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Comfortable bed, nice well equipped kitchen, great location in the town but quick walk to beach. The staff were so friendly and helpful! The rooftop is an amazing bonus.

    Stayed in January 2025

  • Reviewed: 14 January 2025

    10
    Amazing vibe, nice staff, comfortable beds
    • Leisure trip
    • Couple
    • Bed in 8-Bed Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    We were very pleasantly surprised by this hotel/hostel. We slept in the dorm room, the beds were very comfortably with a nightstand and locker for our backpacks. There were pancakes for breakfast and a big kitchen with a fridge to store your things. The roof top pool was also quite nice. Over all we really enjoyed our stay and would come back any time.

    Stayed in January 2025

  • Reviewed: 13 January 2025

    9.0
    Comfortable and social place, friendly staff, good breakfast and good location.
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing really. The water was off a few times on separate days, but that seemed to be a city-problem, not hotel-problem.

    One of few places to stay in the town part of akumal. good location, friendly staff, nice pancakes and coffee in the morning, comfortable rooms with good showers. Roof top area is pretty nice, with a clean pool and lot of space to hang out. More of a hostel vibe than hotel, so every chance to be social if you want.

    Stayed in January 2025

  • Reviewed: 11 January 2025

    10
    Great hotel
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Loved this place. Was really quite and comfortable. We left another hotel because it was playing music all night long. The host was super friendly and helpful.

    Stayed in January 2025

  • Reviewed: 10 January 2025

    9.0
    Stand out hostel
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing.

    This was a “Ritz Carlton” of hostels. Very friendly and attentive staff, very comfortable bedding, breakfast (quality) in mornings, beautiful relaxing communal area as well as rooftop pool and bbq area. In every way this hostel excelled.

    Stayed in January 2025

  • Reviewed: 10 January 2025

    9.0
    Cute hotel near Akumal beach, social environment. Great for the value.
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 4 nights

    Lobby area was a bit disheveled and unappealing. Bathroom had a humidity smell. None of these were very impactful factors.

    Spacious room. Friendly staff and other guests. Relaxed environment with likeminded travelers who are there to enjoy the area. Walking distance to Akumal beach, which was amazing.

    Stayed in January 2025

  • Reviewed: 9 January 2025

    10
    Thank you for the incredible stay!
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 9 nights
    • Submitted via mobile

    Occasionally the water would stop working for parts of the day, wasn't a big deal

    Dorm bed was super comfortable, nice big locker, clean bathrooms, amazing rooftop pool and view. Can not say enough good things about the staff though - I stayed for 10 nights and they made me feel almost like part of the family. Lara, Gabriel, Romina, Jairo, Lola, Milli, and the rest of the team - thank you for an absolutely wonderful stay!!

    Stayed in January 2025

  • Reviewed: 6 January 2025

    9.0
    Superb
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights

    We didn´t had any hot water and although we were told we would get coffee and pancakes in the morning, that didnt´t work on "our" morning.

    We had a double room with bathroom at the hostel We were met by the owner/manager, the check in was uncomplicated and easy. There is a big kitchen downstairs, that the guesst may use and a tiny pool on rooftop. The room, although quite small was very clean and the huge double bed was really soft and comfortable. That was the best bed we had on our Yucatan-trip (8 different accomodations). We asked for an extra blanket and cloth hangers and got them directly! Nicely decorated, moskito net for the window. The bathroom was OK, flush and shower working. We also used the laundry service at the hotel, that was quick and good. The location absolutely perfect in Akumal for visiting Tumal or Coba ruins. Akumal is a sweet, pretty local village with some selection of local restaurants and small shops. We really enjoed our time there.

    Stayed in December 2024

  • Reviewed: 3 January 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    My first time staying in a hostel, and it was extraordinary! The atmosphere was incredibly friendly, and the staff went above and beyond to help with anything I needed. The rooftop terrace was a highlight – perfect for relaxing and meeting other travelers. Highly recommend this gem in Akumal!

    Stayed in January 2025

  • Reviewed: 1 January 2025

    10
    The perfect stay in Riviera Maya
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted via mobile

    Amazing experience! If I could I would give more than 5 stars. A little authentic gem in the touristic riviera Maya. 5 minutes walking from the colectivos that connect Akumal with Tulum and Playa del Carmen, 15 minutes walking from the famous Playa Akumal and 5 minutes walking from the amazing Cenote Balam Ha. Staff is extremely kind and will provide you with all the info you need about transports, other playas to visit, snorkleng, diving etc (English and Spanish speaker). The rooms are spacious with silent airco and hot water in the shower. On the rooftop a beautiful swimming pool where to look at the sunset in all the quietness!

    Stayed in December 2024

  • Reviewed: 24 December 2024

    8.0
    Very good
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The beds did not have curtains, there where three men in the shared room and it was very stinky. I think this is just due to the other guests though. Hot water didn't work however I could shower in a different place where it worked which was great.

    The Staff was super friendly and knowledgeable. The common areas are comfortable and they prepare amazing pancakes in the morning.

    Stayed in December 2024

  • Reviewed: 23 December 2024

    8.0
    Nice hotel with friendly staff and great rooftop pool
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted via mobile

    Due to natural protection and shoreline development you cannot get to the beach for free. You can either enter trough the Tsuuk akumal (small fee for a center with lockers, changing rooms and showers) or the Hotel Akumal Caribe (where you would have to eat/drink at the LOL-Ha restaurant/bar). Then you can go to the beach and into the sea but only certain sections, since you cannot swim with turtles just on your own. To do so, you have to be accompanied by a local guide. You can either book one along the street to the beach, at the Akumal dive center or via the hotel reception who also know local guides who are certified. The hotel is not in the main part of the town which is quite simple and not on the beach. To get to the beach you always have to overcross the highway on a bridge.

    The hotel is located in the town of Akumal, a 15min walk away from the beach. The personnel is very friendly, welcoming and willing to assist you in selecting offers to explore the natural wonders of the region. The room was nice and clean. The breakfast consisted of a toast with jam, which was small but very good. The wonderful rooftop offers a great view of the region, an outdoor kitchen and a small pool, which is illuminated at night.

    Stayed in September 2024

  • Reviewed: 3 November 2024

    10
    I had a great stay there and the staff were super friendly and accommodating. Thank you so much!
    • Leisure trip
    • Solo traveller
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted via mobile

    No complaints!

    The property was located close to the highway you cross to get to the beach, and it was clean and comfortable.

    Stayed in November 2024

  • Reviewed: 2 August 2024

    10
    Best Hostel in town
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 1 night
    • Submitted via mobile

    The place is really pretty, clean and the dorm has a lot of room to put your bags and stuff which makes it really comfortable. The swimming pool also súper nice and the included breakfast is great.

    Stayed in July 2024

  • Reviewed: 22 June 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Single Bed in Mixed Dormitory Room
    • Stayed 3 nights
    • Submitted via mobile

    Not a very social hostel.

    Very good hostel, lovely staff and good facilities. Pleasant breakfast and it's included. The price for the area is good. The pool at the rooftop is a nice place to spend time. Everything was very clean when I stayed.

    Stayed in May 2024

Showing 1 – 25

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