Calle 21 c 21 #146b x 60 esq, 97320 Progreso, Mexico
#10 of 15 hotels in Progreso
Guests' ChoiceBased on 89 hotel reviews
7.0Cleanliness
7.1
Comfort
7.2
Location
8.7
Facilities
6.9
Staff
7.7
Value for money
7.1
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 March 2025
Edgar
MexicoLa ubicación está muy bien
Stayed in February 2025
Reviewed: 13 February 2025
Rcc
United StatesUnfortunately there isn’t a single cup/glass inside the room
Excelente location, 200 ft from the beach. Nice size room. Very nice,
Stayed in February 2025
Reviewed: 15 November 2024
Fay
Canadastaff was lazy, looks like the hotel is renovating, which is really nice, rooms need, glasses in bathroom, some bottle water, couple more amenities. over all great
location
Stayed in November 2024
Reviewed: 22 October 2024
Aaron
United KingdomThe rooms are huge but very basic, feels like the space could be utilised a lot better. A little on the expensive side.
Great location super close to the peir. Rooms are clean, staff are nice. Parking was free.
Stayed in October 2024
Reviewed: 17 July 2024
Nicole
MexicoThe facilities could use some renovations. The public bathroom door doesnt close well. The pool was not clean. Floors leading to rooms were not clean.
Our room was clean. Comfy room.
Stayed in July 2024
Reviewed: 4 March 2024
Diaz
United StatesI'm not sure they have hot water? I tried for 5 min with the water on, nothing! The water is not that cold anyway. No refrigerators are in the rooms. You are getting the basics for shampoo and soap. Quiet room for the most part. I could see it getting noisy when a lot of people were using the pool. There is limited parking as well. So I parked around the corner close by. The beds are firm and so are the pillows. The bed is made with a couple sheets only. One to sleep on, one to cover yourself. That's fine as you know the temperature is warm here.
Super easy/fast walk to the beginning of the Progreso boardwalk. There are plenty of dining and shopping options really close. You're staying in a safe area.. Never worried about walking the streets at night or my rental car parked up the street. Enjoy the Progreso vibe!
Stayed in March 2024
Reviewed: 19 February 2024
Cecile
CanadaThey forgot to clean my room
The friendly staff
Stayed in February 2024
Reviewed: 18 February 2024
Cecile
CanadaVery easy, not too busy
Stayed in February 2024
Reviewed: 6 February 2024
Sheila
CanadaWhen we checked in price was $4000 pesos MORE (said it was tax). No fridge in room. No coffee pot in room. No safe. Sewer smell from bathroom was strong. Hot water was not consistent.
Staff was wonderful, friendly and kind. Close to the ocean. Nice pool. Air conditioner worked well.
Stayed in February 2024
Reviewed: 15 January 2024
Shelley
CanadaWater not hot - lukewarm Towels need refreshing plus provide a bath mat please! Pillows are very hard! Bed ok
Location is great Staff are very helpful Hotel has good food if open
Stayed in January 2024
Reviewed: 5 January 2024
Richard
AustraliaGood location and comfortable
Stayed in January 2024
Reviewed: 26 December 2023
Richard
MexicoThe lights outside the windows and doors were too bright and interrupted sleep. Thicker, or black out curtains would help; also a solid door instead of glass
Location and price
Stayed in December 2023
Reviewed: 12 December 2023
Tom_pl_
PolandA modest but pleasant hotel in a great location. Literally 2-3 minutes from the beach and the main street with lots of restaurants and pubs. The room was large, the bathroom was nice. Good place for a short period of time.
Stayed in December 2023
Reviewed: 13 November 2023
Véronique
CanadaNo hot water until the weekend. The water and room smelled musty or a bit like sewage. The mattress covers were uncomfortable and the ac didn't work properly. Made for a sweaty night. But it wasn't that bad, it's just that it was a rather expensive stay. Also the hotel restaurant was quite subpar compared to everything around and they were closed most mornings. The sink in the bathroom is one of the worst designs I've seen and there is no vent system so our stuff stayed wet all week. But the staff made up for all of this with their great personality. Also, the room has big sliding glass doors along the wall that gives to the courtyard and the door to the room is glass as well. Both have curtains that let a lot of light in and aren't sound proof. So it never gets dark and it can be loud.
We were very well greatest and the staff were helpful, nice and excellent. The proximity to the beach and the male on was great. The streaming services on the TV were good and the pool was nice.
Stayed in November 2023
Reviewed: 15 September 2023
Gabryel
CanadaThe sheets, walls of the room and shower floor are dirty
Pool si clean, rooms are big
Stayed in September 2023
Reviewed: 17 February 2023
Larry
CanadaVery basic. Feels 1 step up from a hostel
Location is key
Stayed in February 2023
Reviewed: 11 February 2023
Thomas
United StatesI would have liked a mini refrigerator in the room. The bed was comfortable but the pillows were hard as a rock. The check-in process was tedious, but probably because of my poor command of the Spanish language.
The air conditioning worked great. There is a nice common patio on the second floor with a partial view of the ocean and a palapa covered portion for shade. The shower was good, including the hot water if you waited for it to heat up.
Stayed in January 2023
Reviewed: 2 January 2023
Marina
United Kingdomthe room was noisy because of not identified noise like the AC or pump next to our room , also there was a power cut the second evening which left us without lights . We weren’t offered a partial refund but a courtesy extra night which was not use to us as we were travelling the next day.
location and staff
Stayed in December 2022
Reviewed: 29 July 2022
Blaise
United StatesWaiting an hour for the room. The toilet seat wasn't attached to the toilet. The bath towel with holes.
The room size. The view. The hot water. The location to the beach. The number of electrical outlets. HBO and Netflix were ready to use.
Stayed in July 2022
Reviewed: 2 April 2025
Jose
MexicoCerca de la playa restaurantes etc
Stayed in March 2025
Reviewed: 28 March 2025
Russ
CanadaNice pool, great location, friendly staff
Stayed in March 2025
Reviewed: 7 March 2025
Martha
United StatesThe entire hotel was without water from early evening to late morning next day when I canceled 2nd days stay.No toilet flush ! No shower. No sink.
The housekeeping staff person was very helpful with initial issues w room but could not resolve No water for entire evening and into late morning .
Stayed in March 2025
Reviewed: 18 January 2025
Timms
MexicoEverything ..above .
NO BREAKFAST . NOTHING ,NOTHING ,NOTHING! A filthy place and you have to run the hot water for twenty minutes before it starts to get hot . Not only highly inconvenient but a waste of water a commodity we can not afford to waste . The Swimming pool was DIRTY AND UNFIIT TO SWIM IN . No fan in the bathroom ,Mildew and mold all over the walls. A lot of partying and noise inside the Hotel.
Stayed in January 2025
Reviewed: 25 December 2024
Cley
MexicoThe location
Stayed in December 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content