Good rooms, comfortable beds. The bathroom was not properly cleaned. Sheets were clean. Very nice and helpful staff. Great location. Right next to a bike rental with good prices.

Stayed in March 2025

There was no staff when I arrived so waited at least 15 minutes before someone showed up. There was no breakfast and a lot of work being done around the hotel which made hanging at the pool alone as a woman quite uncomfortable with men working around.

The room is clean and sizable and the pool is nice.

Stayed in February 2025

We didn't have running water for almost a day due to some neighbourhood mishap; the hotel's own water reserves for such situations are obviously very modest. The restaurant staff was nice, but they are really slow and/or insufficiently organised in fulfilling their duties. Waited over 45min to get our breakfast. Tulum in general is pretty hectic and way too expensive. Would recommend anyone to spend as little time as possible in this inauthentic town.

Nice and clean room. Refreshing pool.

Stayed in January 2025

On the last day, there wasn't electricity in the morning, so we had no water

The receptionist was very nice and available for every request we had. He also booked a tour for us, which was amazing.

Stayed in February 2025

Needs a bit of a make over,but good value and excellent staff

Stayed in February 2025

No issues everything was good.

The price, not too expensive and has a nice pool and restaurant.

Stayed in January 2025

We didn’t have water for hours multiple times but I heard it’s normal in Tulum. Had to go “shower” in the pool before going out 😅

Walking distance to the city restaurants and bars and not so far from the beaches. Less than 10 min with a motorbike. The restaurant at the hotel has delicious food for lunch and dinner with a fair price compared with other places around. The staff was super friendly and even tho some don’t speak English they really showed very good effort.

Stayed in January 2025

The hotel was located in a nice and quiet area with a lovely pool area and really friendly staff. Some of the staff didn't speak much English but despite this they gave an excellent service with help of today's modern technology. The rooms however are in need of an upgrade, especially the bathroom. I didn't feel clean after having a shower in there and we stayed in 3* hotel during our Mexico holiday that had much nicer rooms and bathrooms, so we were a bit disappointed.

Stayed in December 2024

We didnt have water to shower one day, staff was clearly untrained, bikes were old outdated and towels were cheap.

It was okay for the low price I paid. Room is big and location is okay, you can walk to town (20/25min) and is a nice walk but the pictures of the hotel make it look way better than it is.

Stayed in December 2024

Cleaning room worker doesn’t want to cleaning room often. Bathroom floor is so slippy on wet floor

Quiet. Staff help me to have e- sim

Stayed in December 2024

Service at breakfast was way too slow

Well located, calm, nice staff

Stayed in December 2024

no tv, only youtube, netflix, but for us it was enough.

good location, nice staff and cat, didnt eat in cafe - cant say how it was.

Stayed in December 2024

We had to ask for towels to be changed. Our room was not cleaned even we have left the sign.

There was one receptionist, who was really nice and face us tips for some nice things to do around. They have free water, pool, and restaurant.

Stayed in November 2024

Welcoming staff made for a comfortable stay.

Stayed in November 2024

The hotel was nice, the room was huge and the zone around the pool is really cute.

Stayed in November 2024

The bathroom was quite basic and the hot water didn't work very well / sometimes there wasn't any water at all, but they do have a water tank in reception.

Clean spacious rooms, big comfy bed, quiet enclosed space, incredibly friendly and helpful staff, great location just 5/10 mins from the centre of town. We also hired bikes for c.£8 a day which made getting to the ruins and beach so easy. Highly recommended!

Stayed in October 2024

The water was pouring slowly at the shower.

The place inside the building was nice, it had a nice swimming pool and nice atmosphere from the restaurant nearby. The room was big and the single beds as well.

Stayed in October 2024

The A/C acted up sometimes, but it still made the room nice and cool. The staff was amazing, besides Oscar, who was rude and condescending, and was even worse when we confronted him about it. Thankfully, we only met him once so didn't affect our stay too much.

Nice and colorful atmosphere, good location, friendly staff. We loved the restaurant as well, and the bike rental is very convenient.

Stayed in October 2024

nothing

Wonderful hotel with a nice pool, great bar next to the pool. Clean rooms, good air-conditioning, great showers, tasty breakfast. Just go there!

Stayed in August 2024

Slow internet

Airco , ubicacion , bike rental at hotel ,bar and restaurant , big clean rooms good shower .

Stayed in August 2024

The bathroom was small and could do with a renew.

Big and spacious room, comfortable beds, powerful air conditioning. Free parking available outside the hotel in addition to the reserved parking the hotel has. The hotel is located 10 minutes walking away from where bars and restaurants, of the city centre, are located

Stayed in August 2024

Nothing it was convenient and comfy and the staff were brilliant

The staff were super friendly, it was a little bit further from town (nothing crazy still possible to walk / we cycled into town!) but closer to the archeological centre and big supermarkets which is what we were wanting

Stayed in July 2024

Great location between the main bars/restaruants in town, 15 min cycle to the beach and close to super aki/selecto. Nice pool and big rooms, friendly staff and cute hotel kitten roaming around.

Stayed in July 2024

Nothing

- Parking slots at the property - Large room - Swimming pool - Walking distance to the main street and restaurants - Lovely staff

Stayed in May 2024