Tulum is a strange place in my opinion. You have the beach area which is nearly all beach club based (so no access unless you pay) which is quite far away. Then you have the area where the property is (with lots of development going on in the area), lots of little roads and roundabouts, then a poor area and then the town with no real centre that I could see.

Very nice staff. Good size room and comfortable bed. Lovely little balcony where you could listen to the birds. Parking outside. Lots of restaurants in the vicinity although you don't realise this when you first get there as they are hidden away in the surroundings. Very nice pool. Better places for breakfast close by.

Stayed in January 2025

Everything was great. Excellent value for the price.

The hotel is new, very well decorated with big and confortable rooms. Zama is quiet and nice neighborhood located between the town and the beach.

Stayed in February 2025

Some chairs and a desk would have been nice since there was enough space in the room. Also having a kettle would have been so convenient. We had to get rid off a big cockroach at the first night, it must have climbed into the room through an open window.

The breakfast was excelent, really worth the money. We also liked the location and the design of the hotel. Filtered drinking water was provided for free.

Stayed in January 2025

Breakfast not included in the price.

Lovely hotel, tastefully decorated and with beautiful courtyard.

Stayed in January 2025

The rooms were very spacious and the staff were so friendly. The pool was such a nice place to hang out by.

Stayed in September 2024

Location was further from the beach and shopping area than expected.

Friendly and helpful staff. Great pizzas. Comfortable and clean room. Very reasonable rates.

Stayed in June 2024

I liked the front desk workers like Alvaro who was especially helpful. I liked that we could book tours and rent bikes. The location is great and the hotel was comfortable and beautiful.

Stayed in April 2024

We were a 1 hr late because of traffic to check out the last day and our belongings and suitcases were all taken out. I would have preferred to be charge a late fee then someone moving or touching my things.

Beautiful relax atmosphere. Bike rental available

Stayed in February 2024

The breakfast was pretty bad and expensive.

The staff is super friendly. The hotel is clean, has nice esthetics, and is located in an area where you can walk to restaurants and shops.

Stayed in April 2024

No wifi :(

Everything

Stayed in April 2024

Nothing really

Comfortable, spacious room, with good bed and great pillows. Good shower, plenty of hot water and good water pressure. Nice balcony. Very helpful staff, early check-in approved and good advice/assistance when asked. Some good restaurants around. Hotel is away from the main area, so is much quieter.

Stayed in February 2024

the room I took had a weird kitchen/washroom sink, situation next to the bed, not so cute but efficient.

Nice Hotel, the pool is nice

Stayed in January 2024

The bed I was sleeping in was creaking everything one of us turned

Very clean, nice staff

Stayed in January 2024

Nothing

Very clean and in a very nice location of town. Everyone working there was friendly and polite, good location from town and beach. BIG shout out to the gentleman who checked us in. My wife accidentally left her bag with important documents and cash outside while we were taking pictures. We were on our drive to Bacalar and I received a message on WhatsApp informing us that they had found it and would have it for us on our way back through! THANK YOU SO MUCH!!!!

Stayed in December 2023

N/A

Incredible property in a quiet area of Tulum. Everything was exactly as announced. The staff was friendly and help us with additional information about the city, best places and key aspects of tourist attractions.

Stayed in November 2023

Breakfast was good and tables opened onto a small, green square.

Stayed in May 2023

Nothing

Great hotel, good restaurants around for breakfast and diner. Quiet place. Great location of the pool right next to our room.

Stayed in April 2023

muy agradable

Stayed in February 2023

Did not have conditioner in the room was the only thing that was missing.

Stayed in March 2023

I did not reserve the room with breakfast included, and when we got there, the person at the front desk told me that I had to include the breakfast during the reservation to get the discount price.

Although the hotel is not located in Tulum, it's very close and in a beautiful area/neighborhood. The pool and the playground are convenient for small children. The restaurant is just across the rooms, and the hammocks are relaxing!

Stayed in February 2023

Real nice place to stay at. Grounds are very pretty rooms are very clean and staff is awesome, very helpful. Very close to downtown, minutes away on short taxi ride.

Stayed in February 2023

I would have liked more storage space for the clothes. I recommend using bike or scooter to move around, because between the hotel and city center there is a Slum and does not feel safe to walk through.

Nice hotel, the rooms are big and the beds comfy. The staff are really helpful and the food of the restaurant is cheap and very good.

Stayed in February 2023

Very nice hotel, big rooms good service

Stayed in February 2023

poor use of wireless in the room

Stayed in February 2023