The pluming in all Tulum hotels leaves a little to be desired.

The staff were very friendly, the location right on the beach was excellent and the food served in the restaurant was of a very high standard. The room was large and tranquil. The spa was also excellent.

Stayed in January 2025

This small beachfront hotel is a delight - with warm attentive staff, a beautiful facility that is well-maintained and comfortable beachfront lounges. Ma'xanab means barefoot in Mayan - and the hotel's design meant my only need for shoes was when we went out to dinner. The restaurant was very good. It was easy to have food at our room (no additional room service charge), on the beach or at the restaurant. We had a lovely privately set room with an outdoor patio with plunge pool & both indoor & outdoor showers. Exactly what we wanted. A wonderful hotel, we would visit again.

Stayed in February 2025

Amazing staff amazing location and food as well. 😍

Stayed in February 2025

The only thing to mention is, that the AC is a bit loud, but after the first night, we gut used to it:)

Wonderful little Boutique Hotel, pure understatement, luxury but simplicity, really authentic:) very nice Welcome, great staff, very supportive, friendly and competent!! The beach is amazing, the food one of the best, we ever had.. ThX for a really wonderful time in this little paradise!

Stayed in February 2025

The showers might be salt water, which is okay but we hadn’t read this.

Amazing boutique hotel, staff were incredible the whole time. The rooms with a pool on the balcony were wonderful. Breakfast each day was delicious, we could have it in the restaurant beside the beach or brought to our rooms- a lovely touch! The pool and beach lounges are stunning too. It’s the most lovely stay we’ve had! Would love to visit again.

Stayed in January 2025

N/A

From the get go, hotel Ma’xanab far exceeded my expectations due to the amazing facilities and the incredible work and attentiveness of the staff. José, Milo and Hermelindo specifically were members of staff who really made a difference to the entire experience. They were extremely kind and always ready to answer any questions we might have and really provided a great service. The food was exceptional and deserves a lot of credit, this added to the experience being even more amazing and I would love to return at some point in the future. Overall it was a perfect experience I had and not a bad word to say about this hotel.

Stayed in November 2024

This is my second time at Ma’xanab and it’s just as perfect as the first time. The property is clean and well kept. The staff is attentive from the time you confirm your stay to the time you get back home after your stay. The food and drinks at the property are enjoyable so you don’t always have to leave if you want a night “in”. Perfect stay right on the beach.

Stayed in October 2024

Outside of the resort, the little town has declined since we were there three years ago. Many businesses closed or burnt down…not going into why, but it’s sad because this area is so gorgeous and has so much potential. As a woman, I wouldn’t walk alone on the street at night. I hope things improve for both tourists and the local people.

Private, peaceful little piece of paradise perfect for a couples getaway. Could bring the kids but honestly, it’s such a romantic place…better for some adult time. Clear waters, excellent service and a dreamy room with private small pool on your balcony overlooking the water. Food was also top notch. No need for fancy outfits. Bring a bikini, cover up and sandals…and be sure to get a passion fruit mezcalita!

Stayed in October 2024

Breakfast is ok…nothing special. Was expecting something else

Stayed in September 2024

N/A

The staff was amazing and very helpful! The property itself is beautiful! Front desk team was outstanding and Eusebio at the restaurant/beach did a great job! Every morning was just incredible to be greeted with a very cheerful welcome!

Stayed in October 2024

Nil

Great staff and excellent facilities. The front desk team helped us with everything from organising tours to arranging transport for us. The hotel is very clean and rooms have great amenities.

Stayed in September 2024

These are very small issues and likely just due to personal preference... the room was very dark (great for sleeping and ambiance in general) but a little hard to put on make up. There is no door between the toilet area and bedroom. The gratuity is already included in the bill at the restaurant/beach club and its not exactly the most clear but was fine since they did a great job. Also lots of flies when you are laying at the beach.

The staff was awesome! Sofia and Valeria at the front desk were great! Sofia helped us make a reservation and messaged another restaurant to make sure they knew we were celebrating my bday/wedding anniversary. The hotel had a whatsapp and were so responsive to every question/request we had. The food and drinks were good. The breakfast options were great. The guys at the restaurant were very nice. Air conditioning was good. There was seaweed on the beach but the area near the hotel was cleaned up every day.

Stayed in September 2024

nothing

boutique hotel, excepcional

Stayed in July 2024

It’s a little bit out from the main section of the beach road, with no street lights, so at night it means walking for about 3 minty in complete darkness to get back.

Exceptional service from all the staff.

Stayed in August 2024

It's relatively very expensive for the amount we paid. The beach is very dirty with algae. There are hotels that clean the beaches of algae, but this wasn't the case at this hotel, despite it being five stars and very expensive. The water is very dirty with algae, but this problem exists on all the beaches in Tulum. The breakfast menu is not delicious or satisfying. There is no open buffet, only a menu from which you order your meal. The hotel is very small, consisting of only 16 rooms, which I didn't know beforehand. However, this made it a quiet and comfortable place.

Clean, quiet, and excellently located, close to everything. The food is very delicious, and the staff is excellent and very helpful.

Stayed in May 2024

Evenings were super quiet, the gym needs some tlc

Had a great calmness and tranquility

Stayed in April 2024

Mice in the bedroom but that can be expected from beach location. Very loud noise coming from neighborhood beach clubs at night on the weekend. We had trouble sleeping.

Beautiful beach location. Nice big room with private plunge pool on the balcony and lounge area. Restaurant was very good. Bicycles available for guests

Stayed in February 2024

Very hard to fault the property as it was exceptional. If I had to criticise it I would say the pillows were a bit hard but that is personal preference. It is probably worth noting that the mosquitos are very active and we had lots of bites. Not the hotel’s fault and to be expected with such a tropical location with jungle surroundings but Would recommend that people bring plenty of insect repellant

We stayed at Hotel Ma’Xanab as the first stop in our holiday to celebrate our recent engagement. From before we arrived the hotel was exceptional in communicating with us and providing us with all the information we needed ahead of our stay. From the moment we arrived we absolutely loved the place. The welcome from staff was amazing and they knew us by name from the main desk to the beach club. The room was beautifully decorated and one of the most spacious hotel rooms I’ve ever stayed in. The setting is incredible in an amazing location on Tulum beach. The beach was one of the most beautiful beaches I’ve been on and the service at the beach club particularly from Rogelio was amazing. The location was also perfect for short walks to many lovely restaurants along the road. We also enjoyed the complimentary bikes that the hotel provided to cycle to nearby sites such as Tulum ruins. Overall this is one of our favourite hotels ever and has so many 5 star touches that makes it so unique and stand out. We cannot wait to return.

Stayed in February 2024

Nothing! Drinks are pricey but that’s the same everywhere in Tulum.

Everything is excellent, the location, the beach, the food, the service and staff.

Stayed in February 2024

The first night we didn't get any sleep. There was a very loud noise outside our room, it turns out it was the generator from the building next door. We complained and we were moved to another room. We could still hear the noise but thankfully not as much as in the original room and we did manage to sleep through it.

Amazing staff, beautiful location and gorgeous food.

Stayed in February 2024

The private outdoor pool area was unusable because of the bugs. This was a huge part of why we were willing to pay in this price bracket so we’re disappointed not to be able to use our outdoor space at all. If you get a jungle room you are so sheltered from the wind that the mosquitoes are unbearable. The room also had a slight musty smell, mainly from the humidity. But the staff provided us with a dehumidifier. Overall it was slightly overpriced for what it was - the price of a massage was more than double what you could get on the beach front done by the same masseurs.

The whole team of staff were simply wonderful. The service is exceptional and the food is good. It is a very nice and relaxed spot, which is appreciated when you need a break from the thumping music in tulum. It is a beautiful hotel and the service is impeccable. Would 100% stay again

Stayed in February 2024

The restaurant and food is very good and the staff are excellent

Stayed in January 2024

Humid at the room , private pools at room needs a bit more cleaning

Very beautiful rooms and hotel , comfortable, great breakfast, beautiful beach view , great stuff

Stayed in December 2023

The price of everything is excessively expensive: from a simple beer to a portion of snacks or drinks. I imagine, as an experienced traveler, that it would be expensive even in USD. Breakfast is limited to one dish per person and there is not much variety (just as there is not much variety in the dinner menu). The waiters all seem focused on receiving tips: they keep offering excessive things and when asking for the bill, not only is there an automatic tip charge (between 15%-20%), the bill also has a line written tip in Spanish for you to pay more tips - we definitely don't like this modus operandi. The hotel staff didn't seem very senior either, which wasn't expected given the price of everything, and locked our car keys at reception until 7am (when we needed to leave at 6am). The entire city of Tulum should watch out for its prices: with everything so expensive, it will be a distant option for us to return there (when I traveled to French Polynesia it was cheaper, impressive).

The hotel has a very good structure: swimming pool (a little cold) in front of the beach to give you all the comfort of having fresh water after staying at the sea. The service at the beach chairs and loungers is super fast and efficient and the hotel's location in the heart of the hotel zone is very convenient. The rooms are perfect, clean and well equipped. The beach in front is wonderful, wide, with warm water and soft, white sand.

Stayed in November 2023