Everything's a little unmaintained. Shower needs fixing. No option (or hooks) for drying swimsuits and towels. Too bad the pool is time limited (10am to 9pm), we like to get in the water for a while to wake up, which is not possible at 8am. It would be enough if it was restricted for noise.

Good location of the hotel (close to the beach and shops but away from the noise). Nice architecture and decoration (just a bit worn and unmaintained). Also room and bathroom interestingly architecturally designed. Nice amenities in the room. Good sleeping arrangements (bed and linen). Pleasant pool inside the hotel. Nice staff. During our second stay we had a much better room where the light was not working either, but it was fixed right away.

Stayed in March 2025

The main light wasn't working. Everything's a little unmaintained. Shower needs fixing. No option (or hooks) for drying swimsuits and towels.

Good location of the hotel (close to the beach and shops but away from the noise). Nice architecture and decoration (just a bit worn and unmaintained). Also room and bathroom interestingly architecturally designed. Nice amenities in the room. Good sleeping arrangements (bed and linen). Pleasant pool inside the hotel. Nice staff.

Stayed in March 2025

Looks like a maze… 😁😁😁

Close to everything

Stayed in February 2025

Wifi in the room didn't work

I accidentally booked the wrong dates, the management rebooked it without any problems, generally a great service :)

Stayed in December 2024

Wifi has a weird set up that didn't really work well on the 3rd floor.

Good location, comfy bed, nice pool. They don't have parking but they let me park my motorbike in a yard. Thanks.

Stayed in September 2024

We were given a room on the 4th floor, and dragging all our luggage upstairs without an elevator was a bit hard

Comfortable beds, quiet room, despite central location. Clean facilities. Very friendly and helpful staff.

Stayed in July 2024

Hotel is basic, 1 towels per family.

Very nice guys nice pool, big fammily room, nice location, 2nd row from the sea, which means there is no beach club. That means no sun beds under umbrellas like the hotels in the front row. We ended up staying more days than planned, there were no cruise ships in the middle of July. A lot of animals (cat,frog,turtles…)

Stayed in July 2024

Our room could have used a bit of prior maintenance. The toilet seat was loose and the bathroom window screen was broken from its frame. Not all the rooms have window screens, so we changed rooms at the outset of our stay so we would have a screened window. This would not be an issue for someone who intends to just keep the air conditioner on and all the windows closed,, but we are accustomed to living in warm places and we like to turn off the air conditioner and open the windows for part of the day to bring fresh air in, even if it is warm.

This is our second stay at the Matan Kaan. We love this hotel as far as location and the architecture of the hotel. It's well thought out, with public spaces to sit by the pool, browse a book in the outdoor reading area, eat in breakfast area, or sit outside in a rustic corner. A turtle water feature adds to the delightful outdoor touches. And the pool is large enough that several guests can use it at the same time. The beds were comfortable and the shower water was hot. The air conditioner worked perfectly and cooled the room nicely.

Stayed in May 2024

The evening staff. The receptionist was super rude

The location

Stayed in May 2024

Location, pool, big rooms

Stayed in April 2024

The rooftop was very disappointing. The plunge pool was dirty and unusable and there were no loungers or comfortable seating. The bar shown in pictures was none existent.

The location was great, the place was very clean and staff were nice. The pool was nice and also clean .

Stayed in March 2024

The facilities, the pool good, but that's it. The biggest problem is don't have a fridge, this is unbelievable for all year 30-32 Celsius and 80% humidity and the bottle water machine don't have fridge too, only warm water. If I buy any beer, water etc. must drink it maximum half an hour because after that like a horse pee. The other problem is don't have a safe in the room, I couldn't closed my values, my money, my passport and everything. This two problem is insane I think and this could be fixed only 200-300USD per room.

The location was good, maybe 50 meters from the beach. The room is average, good A/C and big bed. Quiet neighborhood.

Stayed in March 2024

The location and the property itself is great. Super close to the beach

Stayed in February 2024

Location. Cleanliness.

Stayed in October 2023

Rooms were a bit noisy.

The location was good and the hotel itself was nice and comfortable.

Stayed in December 2023

Wish the front staff was more accommodating.

The perfect location for the beach!

Stayed in January 2024

The bed was not that comfortable, at first the room smelled a bit like fumigant and you could hear all the noises a lot.

I liked the decoration of the hotel very much. Also the two swimming pools and the possibility of having breakfast in the restaurant. Also the service was excellent, they helped us with a lot of advice.

Stayed in December 2023

The swimming pool.

Stayed in August 2023

The pillows are too high

Location, big room, very clean, nice pool

Stayed in August 2023

Rooftop pool closed, air-conditioning was only operational on full power (not controllable) abd very loud

Pool and location

Stayed in August 2023

I think the rooms need improvement, but the hotel is pretty nice

It has a great location! Room was comfortable but needs renewing. Everything was clean

Stayed in July 2023

Not a variety of menu on restaurant. We missed having some traditional huevos rancheros and had to go elsewhere for breakfast

That they were quick in changing my family member from the room where the A/C and Tv were no working. Excellent on this prompt solution

Stayed in July 2023

Not too friendly staff.

Location

Stayed in July 2023

Bidet wasn't working. Upstairs pool wasn't open to public

Staff were nice

Stayed in April 2023